June 26, 2016
Active Learning Networks: How To Improve Customer Service
In customer facing jobs, where everyday practice is related to customer satisfaction, brand admiration, customer loyalty, and other metrics, a major part of knowledge is informal and won’t be found in manuals. So, what can organizations do to make sure their customer service is always immaculate? Enter the active learning networks eLearning model.
by Elias Parlavantzas