Performance Support Implementation

The 70:20:10 model for Learning and Development clearly establishes the need for L&D teams to focus on informal learning. In this article, I outline the significance of Performance Support Tools (PSTs) and how they can boost learning.

Today, we cannot think of our lives without mobile devices. It comes as no surprise that most Learning and Development teams are updating their learning strategy to factor for mLearning or mobile learning. Several global organizations are offering the flexibility to learners through the Bring Your Own Device (BYOD) policy and are seeing notable gains in learner engagement as well as higher completion rates of online learning courses. Here is how mobile apps can be a useful addition to your corporate learning strategy.

If you are new to designing for mobile and wearable performance support applications, adopting a holistic perspective can help guide your activities. A holistic perspective will focus on the user experience and help you see what a user will try to accomplish with your tool. Considering and using holistic guidelines can help you answer the fundamental “Can I” versus “Should I” design dilemmas.