Soft Skills

March 30, 2018

No Time For A Conference? Take A Professional Development Spring Break!

Maximize down time by creating a week-long, personalized professional development plan.

by Sean Hickey

March 21, 2018

1099 Training: 3 Ways To Get Contractors To Take Your Courses

Customer service and training issues arise when there’s a cultural disconnect between a company and its 1099 workers. When you invest in the success of your contractors—rather than simply treating them as cheap, disposable employees—you’ll earn loyalty and help them develop their skills.

by Dan Westmoreland

March 21, 2018

Backwards And In High Heels: Teaching (Well) Online

Online teaching is an important tool for teachers and students, but in order for it to be used correctly teachers must go through rigorous training.

by Mary Burns

March 16, 2018

Using Branching Scenarios In eCourses To Build Decision-Making Skills: Why And How

Decision making is complex. Here is how branching scenarios in online training can help your employees build strong decision-making skills.

by Ayesha Habeeb Omer, Ph.D

March 10, 2018

Top 5 Skills Every LMS Admin Should Have

LMS admins play a prominent role in your L&D department. They manage every aspect of the LMS implementation process and lead your team to success. In this article, I'll highlight the top 5 skills that every LMS admin should possess.

by Nipun Sharma

February 18, 2018

7 Instructional Designer Skills To Look For In The Best ID Professionals

Your organization needs eLearning talent...really great talent. How can you know what skills to look for in Instructional Designers so they can help your organization thrive? Here are some to keep an eye out for.

by Tess Taylor, CPC, PHR, SHRM-CP

February 9, 2018

7 Tips To Enhance Client Management Skills In Online Training

Do your employees have what it takes to surpass client expectations? In this article, I’ll share 7 tips to use online training to fine-tune client management skills.

by Christopher Pappas

January 25, 2018

5 Tips To Develop Conflict Resolution Skills In Online Training

Are your employees always at odds with each other? Do they know how to appease an unhappy customer? In this article, I’ll share 5 tips to improve conflict resolution skills through online training.

by Christopher Pappas

January 10, 2018

Top 7 Skills Of An Effective eLearning Project Manager

eLearning is much more than meets the eye. Hiring someone, investing in eLearning authoring tools, or acquiring an open source eLearning platform is not enough. This article entails essential skills every eLearning project manager should master.

by Sharon Thomson

January 10, 2018

15 Management Skills You May Not Have Learned In B-School

Management is so all-encompassing, the skill set is pretty extensive; and it is something that good managers continue to develop and refine.

by John Unger

December 27, 2017

Top 5 Reasons Why Skill-Based Online Training Is Better Than Knowledge-Based

It's not about how much your online learners know, but how they can use their knowledge to solve real-world challenges. In this article, I'll share the top 5 reasons why following a skill-based online training approach trumps the traditional knowledge-based approach. You'll also find 4 tips to create a successful skill-based online training strategy for your corporate eLearning course.

by Nipun Sharma

December 16, 2017

Train Your Staff To Follow Processes And Elevate Your Customer Service

Great customer service is built on integration. Teams blend in and integrate when they share a vision, a scope, and a goal; when they understand their contribution to the organization’s success and are ready to embrace responsibility; and when they are given the opportunity to make an impact.

by Richard West