8 Top Benefits Of Delivering A Superior LMS Customer Experience
Ultimately, you need an LMS that is fully backed by a knowledgeable, helpful and experienced LMS vendor. Preferably, one who can offer you all the support you require at a price you can afford. This involves a superior LMS customer experience that allows you to get the most from the tool and improves your profit margin. Here are the top 8 benefits that a top-notch LMS customer experience can bring to your organization.
1. Maximize The Functionality Of The Learning Management System
The LMS customer experience isn’t just about how the LMS vendor handles the sign-up process or addresses your questions/concerns beforehand. It also pertains to the post-purchase phase that involves getting the most from the system and utilizing all the features it offers. The LMS vendor has a team of trained specialists who can help you maximize the functionality of the platform and master its User Interface. For example, they work one on one with your L&D team to learn the nuances of the reporting dashboard or provide online training tutorials and demos to help your admins migrate existing data with ease.
2. Receive Personalized Support
The key to a superior LMS customer experience is personalization. An LMS vendor who takes pride in providing amazing LMS customer experience is willing to work with you to address concerns. When an issue arises, they’re on-hand to troubleshoot the problem and give you the resources you need to avoid it in future. They also offer a broad range of support options to accommodate your needs and preferences, from email and toll-free numbers to an active online user community and FAQs.
3. Round-The-Clock Reliability And Accessibility
You need an LMS that is reliable and easily accessible to every member of your team. The LMS vendor may be helpful and extremely knowledgeable but they must also provide you with a tool that stands the test of time and keeps your data safe and secure. If there is an issue, they are there to offer assistance so that there aren’t any training lag times. For example, one of your employees is unable to log in to the system due to an authentication error or coding glitch.
4. Allocate Resources More Efficiently
Your organization shouldn’t have to spend precious resources on troubleshooting LMS tech issues or learning how to utilize the tool effectively. There may be a small learning curve involved, but nothing that requires too many payroll hours. One of the most notable benefits of investing in an LMS that delivers a superior LMS customer experience is better resource allocation. The LMS vendor’s team takes care of the IT glitches or bugs, which gives your team the ability to focus on their job responsibilities. The LMS vendor also goes out of their way to help you get more flexibility from the system. For example, offering demos or walkthroughs that explore the various applications of the reporting functions.
5. Fully Transparent Costs Allow You To Stay Within Your Budget
A crucial part of the LMS customer experience is full transparency on the part of the LMS vendor, especially regarding pricing and payment options. Thus, you don’t have to worry about going over budget due to hidden fees or unexpected add-on charges. The LMS vendor lets you know exactly what’s included in the package and asks for approval if other charges pop up. For example, you contract additional support services or scale up the number of users to accommodate your evolving training needs.
6. Speed Up The LMS Implementation Timeline
The hallmark of a user-friendly LMS is one that is easy and stress-free to set up. You can quickly download the software, migrate your data, assign roles, and launch your first online training course. In addition, the LMS vendor provides you with all the support tools you need to make it a painless process. From online training tutorials on how to define user roles to demos that explain how to integrate third-party apps. As such, you’re able to speed up the LMS implementation timeline and avoid long lag times.
7. Improve LMS ROI
Better resource allocation, fully pricing transparency, and faster implementation times add up to one thing: improved LMS ROI. A superior LMS customer experience equates to a better return on investment, given that your team can use the tool more effectively because they have the support they require. The LMS vendor serves as a partner, helping you to continually improve your online training program and get the full benefit from the system instead of being uncooperative when it’s time to overcome obstacles.
8. Improve Employee Engagement
A favorable LMS customer experience even trickles down to your online learners. Employees reap the rewards of a system that’s high on the usability scale and can access the platform with ease instead of having to deal with coding errors that aren’t resolved for days and prevent them from getting the info they need. Increased engagement leads to a surge in online training motivation. As a result, employees are more productive on the job and better equipped to handle everyday challenges.
These are 8 advantages of owning an LMS that delivers a stellar customer experience. It gives you the opportunity to maximize your returns and improve resource allocation while ensuring that every member of your team has access to the online training resources they need to increase on-the-job productivity. One of the best ways to find an LMS that delivers an amazing LMS customer experience is to use an online directory to vet the LMS vendors. It’s also wise to look up reviews and ratings to see what past users have to say about your top choices.
What are the warning signs that you should look for in your current LMS before deciding to buy a new one? Are your top LMS choices going to deliver the superior customer experience you deserve? Download our free eBook LMS Customer Experience: How To Find A Platform That Offers The Complete Package for tips on how to find an LMS that delivers the best customer experience. It also features insider secrets to set your LMS expectations, vet the vendor, and avoid the most common CX challenges.
