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360Learning

Amanda Rollins

28 articles
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Why You Need A Learning Engagement Platform

Why You Need A Learning Engagement Platform

According to a 2016 study published by Harvard Business Review, 90% of companies will compete on the basis of the customer experience they offer. But in order to offer outstanding customer service, companies must ensure their teams are fully aligned and trained at all times. How to overcome this challenge? Learning engagement.
3 Reasons Why You Need Software Customer Training

3 Reasons Why You Need Software Customer Training

Traditional training methods are too expensive and poorly adapted to current market needs. However, it is precisely because software is such a complex tool that it requires constant training. If client training and support is not adapted, you will quickly hit both a financial and human breaking point. In this article, I’ll demonstrate the importance of software customer training.
6 Steps To Creating A MOOC Or A COOC

6 Steps To Creating A MOOC Or A COOC

How you go about creating a MOOC/ COOC will depend on the company’s goals and resources made available to the team in charge of the project. The MOOC/COOC content will also vary based on its goal: training, branding and notoriety, or sourcing. However, there are 6 specific steps you can follow.