LMS Admin Job Duties And Implementation Tasks To Consider
LMS administrators are involved in virtually in every aspect of the LMS implementation process, from finding the best tool for the job to maintaining the system and gathering crucial feedback. They’re also charged with rallying the L&D troops and giving online learners the ongoing support they need. If you’re an LMS admin, you should know what tasks fall under your purview to avoid boundaries being overstepped. Likewise, HR managers must use this insider knowledge to find the right person for the job and give them the resources they require. Here are 10 integral LMS admin job duties and implementation tasks to consider for your next eLearning project.
1. Delegate Team Tasks And Clarify Responsibilities
In many respects, the LMS admin is the team leader. They must not only create a realistic LMS implementation timeline but also break it down into individual tasks. Then choose the best team members for the job. Another LMS administrative duty is to clarify responsibilities so that everyone knows what’s expected of them and how their respective tasks fit into the grand scheme of things. For instance, how one aspect of the eLearning content development process relates to the entire eLearning project.
2. Develop eLearning Courses
They might not actually have to create the content (though sometimes, they do). However, LMS admins play an active role in eLearning course development and upkeep. They ensure that everyone works well together and is aware of the common goal. For example, acting as a go-between for the stakeholders and L&D team to ensure everything runs smoothly.
3. Assign Roles To Corporate Learners
In addition to assigning roles and responsibilities to team members, LMS admins must also define user roles. For instance, which corporate learners have access to specific online training content, or which pre-requisites they need to complete before they’re able to unlock certain online training modules or activities. Roles are based on numerous factors, from job responsibilities and positions to performance gaps.
4. Maintain Accurate Records
Modern Learning Management Systems take care of most of the reporting tasks these days. However, it still takes the human mind to evaluate all the LMS metrics and make sense of the data. You guessed it, this also falls under the LMS administrator’s job description. They must maintain accurate LMS records and analyze Big Data to gauge effectiveness. In some cases, record maintenance also involves the eLearning budget and business reports that tie into online training.
5. Provide Technical Support
There are two facets to this job duty. The first is that LMS admins help users get the most from the tool. For example, they instruct online learners on how to access vital learning material when they lack the necessary tech skills. The second is that they must provide support to the in-house tech team. If there’s a glitch, they need to delegate troubleshooting tasks to the right IT experts and give them all the resources they require.
6. Review And Revise eLearning Content
The eLearning Project Manager is usually responsible for creating the eLearning content and doing the final edits. That said, the LMS admin is the last line of defense before that content is deployed to the audience. Thus, they need to review and revise any last-minute errors that diminish the quality of the eLearning course. For instance, remedy navigation issues or remove irrelevant images that clutter the eLearning course design.
7. Collaborate With Other Departments To Fine-Tune The Online Training Strategy
LMS admins must accommodate everyone’s needs and verify that each department gets the online training resources they expect. Thus, they must work with other in-house teams to fine-tune the online training strategy. For example, the customer service department manager needs to update their online training course to reflect new policies or procedures.
8. Provide Ongoing Feedback
Feedback is an essential aspect of eLearning. Among the LMS admin job duties is to provide continual feedback to their L&D team to streamline the workflow, as well as to corporate learners who may require additional support to achieve their goals. For instance, an employee has yet to achieve their safety certificate and they run the risk of violating compliance. The LMS admin may have to step in, assign the coursework, and follow up with the employee.
9. Maintain The Learning Management System
Of course, one of the top LMS admin job duties after the content has been deployed is to maintain the system. This encompasses several tasks, from upgrading the system to maximize functionality to uploading new content to achieve the online training objectives. Their primary concern is to ensure that everyone is getting the most benefit from the platform. The organization is getting the best ROI and corporate learners are getting high-quality content that’s easy to digest. This requires a Learning Management System and an online training strategy that work in tandem to achieve the desired outcomes.
10. Provide Insider LMS Knowledge
Last but not least, LMS administrators are the in-house LMS experts. They may not be on the LMS vendor’s payroll, but they still have to know every feature and function, as well as how the platform can help the organization realize its goals. They are the go-troubleshooters when it comes to User Interface issues, navigability challenges, and any other obstacles related to the system. They might also be on-hand to develop resources to help others master the platform, such as walkthroughs or demos that showcase how to customize the dashboard or access the LMS reports.
LMS admins wear many hats. However, defining expectations and responsibilities beforehand benefits all parties involved. Admins know what’s required of them and the organizations who hired them understand their professional limits. Thus, ensuring a smooth LMS implementation process that offers the best possible outcome: a successful eLearning experience.
Are you ready to switch from traditional to online training? If you’re already online, is it time to look for a replacement platform to improve your ROI? Read the article 9 Overlooked Benefits Of Investing In A New Learning Management System and discover the overlooked advantages of investing in a new LMS for your organization.
