March 18, 2016
Knowledge Centered Support Methodology: Getting Started
When an eLearning professional encounters the word “methodology”, they are likely to think of ADDIE, or maybe SAM. However, today you’re in for a surprise, for I’m not talking about a course authoring methodology. Instead, I’d like to tell you about a knowledge management methodology called KCS, which stands for “Knowledge Centered Support”.
by Michael Treser