Performance Support Implementation

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5 Innovative Examples To Boost Your Workforce Performance With Performance Support Tools (PSTs)

5 Innovative Examples To Boost Your Workforce Performance With Performance Support Tools (PSTs)

Performance Support Tools (PSTs) are increasingly used to extend the discrete, formal training through a learning path that provides these assets within the learner’s work-flow. They are excellent tools to transform learning from a finite number of days to “learning as a continuum”. In this article, I will share 5 innovative examples that illustrate how you can boost your workforce performance with Performance Support Tools (PSTs).

Performance Support Tools: Top 5 Things Your Boss Wants To Know

Performance Support Tools: Top 5 Things Your Boss Wants To Know

In this article, through a series of questions, I will provide answers on what Performance Support Tools (PSTs) are and why they must be an integral part of your organization’s learning strategy. I will also share my insights on how they help learners and how they can help address a key challenge that Learning and Development professionals face in terms of increasing knowledge recall, its retention, and application.

Dealing With Poor Employee Performance: Is eLearning A "Silver Bullet"?

Dealing With Poor Employee Performance: Is eLearning A "Silver Bullet"?

According to a survey by international pollster Gallup, only 13% of the world's workforce is "engaged" at work. Out of a roughly 180 million employees in 142 countries polled, a staggering 63% responded that they were not totally committed to their work. Invariably, that "noncommittal" ultimately translates into poor performance.

So what drives employees to perform poorly? What interventions can organizations put in place to deal with the challenge? And, is there room for eLearning and instructional design to deal with declining employee performance?

This article is the first in a series about Dealing with Poor Poor Employee Performance. Check it out and learn some of the ways to improve poor employee performance.

6 Tips To Use Mobile Performance Support To Enhance Customer Service

6 Tips To Use Mobile Performance Support To Enhance Customer Service

It is true that your sales team is out on the front lines every day trying to increase your company's revenue. As such, giving them the training and support they need is essential. However, there is another department working behind the scenes that needs just as much performance support as their counterparts: customer service. In this article I'll offer 6 tips for creating a mobile performance support plan for your customer service staff.

Performance Support Tools For Customer-facing Staff

Performance Support Tools For Customer-Facing Staff

The difficulty for customer-facing staff is the constant unknown, the customer itself. You simply can’t prepare for (or hide from) them or their questions, problems and queries. Learn how a reliable performance support tool can help your staff give great customer service.

Elearning For Learning, Performance Support For Performance

Elearning For Learning, Performance Support For Performance

While the goal of elearning and training interventions is to achieve learning, it is performance support that can help achieve performance (employee and organizational).

Almost every organization applies elearning or other training interventions to achieve training goals. Why do we not see many organizations apply performance support to achieve performance? What is the show-stopper?

How a Culture of Learning Impacts Business Performance

How a Culture of Learning Impacts Business Performance

As research has already found, a culture of learning brought about by regular and relevant training can improve performance significantly. However, it can also attract and retain talent, integrate new and effective forms of technology as well as streamline and modernize internal operations.

How Single Sourcing Does the Work of an Army

How Single Sourcing Does the Work of an Army

Why is single sourcing such a big deal? If you have heard of the concept, you might realize it can be a big deal for a number of reasons. For one, it gives a few course eLearning developers the tools to do the work of an army. A single source mentality means eLearning content is created once, stored in a central repository (ideally the cloud) and then with the click of a button published to just about any eLearning platform one could possibly imagine.