Performance Support Implementation

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November 24, 2015

3 Examples On How Performance Support Tools Can Supplement Compliance Courses

One in every six online courses we develop is for compliance. As a result, our focus has consistently been on how to enrich the learning experience for the learners as well as meet the corporate compliance mandate. We pride ourselves in creating compliance courses that truly engage the learners and instill the spirit of “why comply”. Besides engaging learning designs, we have successfully used Performance Support Tools in innovative design formats to supplement and complement several compliance initiatives globally.
by Asha Pandey
October 20, 2015

5 Innovative Examples To Boost Your Workforce Performance With Performance Support Tools (PSTs)

Performance Support Tools (PSTs) are increasingly used to extend the discrete, formal training through a learning path that provides these assets within the learner’s work-flow. They are excellent tools to transform learning from a finite number of days to “learning as a continuum”. In this article, I will share 5 innovative examples that illustrate how you can boost your workforce performance with Performance Support Tools (PSTs).
by Asha Pandey
July 6, 2015

Performance Support Tools: Top 5 Things Your Boss Wants To Know

In this article, through a series of questions, I will provide answers on what Performance Support Tools (PSTs) are and why they must be an integral part of your organization’s learning strategy. I will also share my insights on how they help learners and how they can help address a key challenge that Learning and Development professionals face in terms of increasing knowledge recall, its retention, and application.
by Asha Pandey
April 21, 2015

Dealing With Poor Employee Performance: Is eLearning A "Silver Bullet"?

According to a survey by international pollster Gallup, only 13% of the world's workforce is "engaged" at work. Out of a roughly 180 million employees in 142 countries polled, a staggering 63% responded that they were not totally committed to their work. Invariably, that "noncommittal" ultimately translates into poor performance. So what drives employees to perform poorly? What interventions can organizations put in place to deal with the challenge? And, is there room for eLearning and instructional design to deal with declining employee performance? This article is the first in a series about Dealing with Poor Poor Employee Performance. Check it out and learn some of the ways to improve poor employee performance.
by Marina Arshavskiy
April 16, 2015

6 Tips To Use Mobile Performance Support To Enhance Customer Service

It is true that your sales team is out on the front lines every day trying to increase your company's revenue. As such, giving them the training and support they need is essential. However, there is another department working behind the scenes that needs just as much performance support as their counterparts: customer service. In this article I'll offer 6 tips for creating a mobile performance support plan for your customer service staff.
by Christopher Pappas
March 4, 2015 | Sponsored

Performance Support Tools For Customer-Facing Staff

The difficulty for customer-facing staff is the constant unknown, the customer itself. You simply can’t prepare for (or hide from) them or their questions, problems and queries. Learn how a reliable performance support tool can help your staff give great customer service.
by Mike Alcock
November 23, 2014

Elearning For Learning, Performance Support For Performance

While the goal of elearning and training interventions is to achieve learning, it is performance support that can help achieve performance (employee and organizational). Almost every organization applies elearning or other training interventions to achieve training goals. Why do we not see many organizations apply performance support to achieve performance? What is the show-stopper?
by Isha G
October 28, 2014

How a Culture of Learning Impacts Business Performance

As research has already found, a culture of learning brought about by regular and relevant training can improve performance significantly. However, it can also attract and retain talent, integrate new and effective forms of technology as well as streamline and modernize internal operations.
by Jon Davies