Performance Support

Until relatively recently, company training was seen as nothing else than a one-time event: employees went to a course, learned something, and then returned to their daily tasks where everything came back to normal. However, in present days, more and more companies are striving to establish a continuous learning system, one in which both workers and managers take part in regularly. By comparison, with the old time-limited training, this type of learning continues over the long-term, long after the classroom sessions have completed.

What does it take to move the meeting meter from education to training to learning to social to performance to … living successfully?

I have been following the work of Bob Mosher & Conrad Gottfredson (better known as Bob&Con) for several years now. They made a significant contribution to workplace learning studies by introducing the "Five Moments of Need" model (Mosher & Gottfredson, 2011). The model captures both formal and informal learning tracks and needs. In recent years I researched and implemented real- time learning strategies in corporate settings, using performance support platforms.