Performance Support

June 10, 2016

7 Tips To Create Purpose Driven Online Training Courses

What is the primary purpose of your corporate eLearning program? If you ask many employees, they will probably tell you that it's to pass their annual evaluation or keep up with their coworkers. But online training SHOULD be all about learning and expanding professional knowledge. In this article, I'll share 7 tips for creating purpose driven online training courses for your organization.

by Christopher Pappas

October 20, 2015

5 Innovative Examples To Boost Your Workforce Performance With Performance Support Tools (PSTs)

Performance Support Tools (PSTs) are increasingly used to extend the discrete, formal training through a learning path that provides these assets within the learner’s work-flow. They are excellent tools to transform learning from a finite number of days to “learning as a continuum”. In this article, I will share 5 innovative examples that illustrate how you can boost your workforce performance with Performance Support Tools (PSTs).

by Asha Pandey

August 7, 2015

The Importance Of Just In Time Performance Support

Just in time performance support is now more than nice to have! It is a necessity to support your employees to perform better, even when they are on the go.

by Anand Timothy

July 13, 2015

Learning And Performance Ecosystems: 5 Things Your Boss Wants To Know

Today, Learning and Development professionals have an uphill task of providing effective training that would enable employees not only “learn” but “apply learning on the job”. With global economic volatility, budget cuts are a reality and they are expected to continuously demonstrate a high ROI on the training investment.

by Asha Pandey

July 6, 2015

Performance Support Tools: Top 5 Things Your Boss Wants To Know

In this article, through a series of questions, I will provide answers on what Performance Support Tools (PSTs) are and why they must be an integral part of your organization’s learning strategy. I will also share my insights on how they help learners and how they can help address a key challenge that Learning and Development professionals face in terms of increasing knowledge recall, its retention, and application.

by Asha Pandey

June 21, 2015

3 No-Nonsense Reasons To Track Learning

Tracking learning goes way beyond hand-slapping accountability. Here are a few thoughts on how we’ve seen measuring training reaches far beyond checked-boxes.

by Mitchell Causey

May 1, 2015

The Role Of eLearning In Performance Improvement

This is the second part of the article titled “Dealing with Poor Performance: Is eLearning a "silver bullet"?” In this article, we will talk about the role of eLearning in performance improvement.

by Marina Arshavskiy

April 21, 2015

Dealing With Poor Employee Performance: Is eLearning A "Silver Bullet"?

According to a survey by international pollster Gallup, only 13% of the world's workforce is "engaged" at work. Out of a roughly 180 million employees in 142 countries polled, a staggering 63% responded that they were not totally committed to their work. Invariably, that "noncommittal" ultimately translates into poor performance. So what drives employees to perform poorly? What interventions can organizations put in place to deal with the challenge? And, is there room for eLearning and instructional design to deal with declining employee performance? This article is the first in a series about Dealing with Poor Poor Employee Performance. Check it out and learn some of the ways to improve poor employee performance.

by Marina Arshavskiy

April 16, 2015

6 Tips To Use Mobile Performance Support To Enhance Customer Service

It is true that your sales team is out on the front lines every day trying to increase your company's revenue. As such, giving them the training and support they need is essential. However, there is another department working behind the scenes that needs just as much performance support as their counterparts: customer service. In this article I'll offer 6 tips for creating a mobile performance support plan for your customer service staff.

by Christopher Pappas

April 7, 2015

5 Ways To Help Unproductive Employees

Productivity is an essential concern for any company. Employers and managers must ensure that employees are productive and that their actions contribute to the organization. So the question is: how can you help unproductive employees?

by Jason Silberman

March 5, 2015

6 Tips For Creating A Winning Performance Management Online Training Strategy

A company's bottom line relies heavily, if not entirely, on the knowledge and skills of its employees. In this article, I will highlight tips and techniques you can use to create a winning performance management online training strategy for any organization.

by Christopher Pappas

March 4, 2015 | Sponsored

Performance Support Tools For Customer-Facing Staff

The difficulty for customer-facing staff is the constant unknown, the customer itself. You simply can’t prepare for (or hide from) them or their questions, problems and queries. Learn how a reliable performance support tool can help your staff give great customer service.

by Mike Alcock