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What is Mallcomm?

Mallcomm is a cloud-based real estate software that helps businesses in the real estate industry engage and communicate with clients, tenants, and visitors and manage day-to-day operations. The modular solution offers tools for managing leases, documents, maintenance, feedback, access, inspections, and more. The customizable platform can be used for owners and managers of office spaces, retail outlets, and residential properties and helps users to connect and engage everyone who interacts with the community.

In order to help real estate businesses engage tenants and customers, Mallcomm offers tools such as “What’s On” news updates, local services bookings, special offers, security alerts, maintenance booking, loyalty schemes, feedback collection, community chats, and more. Users also have an overview of each location they manage and can gain insight into key metrics such as app usage, sales data, website views, and more. Tenants can benefit from location-based services such as room booking, climate control, food ordering, and more and community managers can view this data and use it to improve the tenant experience.

Overview of Mallcomm benefits

Mallcomm transforms the users' experience of the space, creates loyalty by connecting people to places whilst delivering efficient operations, significant budget savings and valuable insights. The platform has been implemented in over 300 destinations in 22 countries and is actively used by more than 300,000 users globally. Amongst its clients are Unibail-Rodamco-Westfield, Savills, Brookfield Retail Properties, Mall of America, King's Cross, Hammerson, British Land, Klepierre and many more.

Mallcomm is a product by leading marketing and innovation company Toolbox Group.  Founded in 2000, Toolbox Group has grown to be one of the largest specialist agencies serving the real estate sector.  The company provides insight-driven innovative solutions focussed on the engagement with customers, tenants, the community and all stakeholders to deliver experience, loyalty, increased sales and measurable ROI.  

As PropTech pioneers Toolbox Group has capitalised on the role of technology in communication and engagement with its award-winning platform Mallcomm, the technology of choice for companies such as Unibail-Rodamco-Westfield, Savills, British Land and Klepierre.   Based in England but with business hubs across Europe and the USA, the Group operates in 22 countries globally using award-winning technology to engage property owners and managers with more than 20,000 tenants, stakeholders and communities in over 250 properties.


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