Launching Your Customer Education Program: Technical Considerations For Taking Training To Partners

Aug. 21, 2025
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Rustici Software
Launching Your Customer Education Program: Technical Considerations For Taking Training To Partners

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What it's about

As your customer base grows or your products become more complex, you need a reliable way to not only distribute your training to your channel partners and customers, but also to track the overall performance and effectiveness of your training. This comprehensive guide provides actionable advice for meeting your external partners where they are.

Key chapters

  1. Implementing A Customer Education Program

    What is an Extended Enterprise training approach?

  2. Technical Considerations: Accessing Training

    How your content is delivered, the importance of accurate and consistent information, and visibility into content usage.

  3. A Wide Variety Of Content Consumers

    Extending the reach of your training is becoming more essential as product distribution channels continue to increase.

  4. Taking Training To Your External Audiences

    How can you share content via proxy files vs. handing off a downloaded version?

  5. Reaping The Benefits Of Customer Education Programs

    Removing the friction of accessing training, ensuring training accuracy, gaining valuable business insights, and increasing the value of your training investment.

  6. Content Controller Makes Reaching Your Partners Easier Than Ever

    Manage your training content in one central location and distribute it to external partners and customers within their system of record.

  7. Extended Enterprise Success Stories

    How Valvoline and Alarm.com worked with Rustici to improve their partner and dealer training programs.

  8. Creating The Right System Architecture

    With the right tools, improving compliance and maximizing client retention aren't as hard as you might think.
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