Antioch University
eLearning System Technician
Antioch University

The eLearning System Technician is responsible for on-time preparation, maintenance and delivery of Antioch online course sites in the University Sakai Learning Management System (LMS) The candidate organizes, tracks, updates, and maintains all settings and relevant course content to assure that faculty and students have timely and appropriate access to the online course sites, and analyzes and resolves issues assigned.

  • Requires 3+ years experience
  • Full time
  • United States | Remote
  • Requires Bachelor's degree
February 6, 2019

Sakai LMS Maintenance:                                                                                                    

  • Prepare and maintain AU online course sites in Sakai.
  • Prepare and track master and all course sites in different academic terms and categories.
  • Prepare course sites according to the academic term schedule, including duplicating course sites, assigning & updating course information, setting course configuration, and publishing sites.
  • Organize, track, and update Instructor data in the course shells.
  • Update Course IDs and participant information in the LMS by monitoring the information at the Antioch registration system.
  • Maintain the quality of course sites and conduct QA on existing and new courses: Maintain course settings with the latest LMS system configuration.
  • Conduct QA with Universal Design principles and DSS (Disability Support Services) accessibility standards.
  • Resolve related issues.
  • Track and research any escalated LMS functionality issues from AU courses, and resolve/configure them.
  • Communicate with Information Technology (IT), Academic Technology (AT) and other university support teams for any trouble shootings in the LMS system, and collaborate them to resolve any issues.
  • Performs other duties as assigned.

Demonstrated knowledge in the following languages/tools:

  • HTML and website design programming including HTML, HTML5, CSS, database management;
  • Basic video creation and editing;
  • Knowledge of networks, servers, API’s, etc.;
  • Relevant experience in related IT areas required; prior LMS experience, Sakai is preferred

Universal Design and UX Design experience highly preferred.

This position requires the knowledge, skills, and ability to:

  • Knowledge of IT processes including understanding of universal design principles
  • Possess extensive knowledge of computers and systems
  • Excellent customer service skills
  • Strong organizational skills and detail oriented
  • Strong interpersonal skills (listening skills, problem solving, working collaboratively with both users and technicians, open to feedback, etc.)
  • Excellent communication skills, both orally and in writing; ability to communicate with tact and diplomacy
  • Ability to learn new technologies quickly and proficiently in a fast paced environment
  • Ability to prioritize and manage multiple tasks concurrently
  • Ability to work under strict time constraints, remain calm under stressful circumstances and meet deadlines
  • Ability to exercise discretion and handle confidential information
Who We Are

Antioch University - Since its founding in 1852, has stayed at the forefront of social justice, inclusion, and equality for all people, regardless of ethnicity, gender, creed, orientation, or ability. Throughout our 165-year history, we’ve attracted students who took the Antioch values out into the world. Many Antioch alumni, such as Coretta Scott King and Winona LaDuke, have stood for social and environmental justice, and made a difference in the policies and ideologies of the world to the betterment of all.

Antioch University provides learner-centered education to empower students with the knowledge and skills to lead meaningful lives and to advance social, economic, and environmental justice.

Antioch aspires to be a leading university offering learners and communities transformative education in a global context that fosters innovation and inspires social action.

Antioch University is composed of AU New England, AU Midwest, AU Los Angeles, AU Santa Barbara, AU Seattle, as well as AU Online, and the University’s Graduate School of Leadership & Change. Collectively, they make up one Antioch University with progressive values and a mission to educate the next generation of those determined to win victories for humanity.

The University maintains a historic commitment to promoting social justice and the common good. Students graduate from Antioch University with a heightened sense of their power and purpose as scholars, practitioners, and global citizens.

Job Function
Other Writing/Technical/Support
Higher Education