The operations manager will manage a team of 4 part-time webinar moderators, including onboarding, training, scheduling, performance management, and professional development. This role is responsible for developing the course catalog and webinar schedule, managing course production & content, and working with subject matter experts. As the primary power-user and administrator for webinar technology and platforms, the operations manager must have a high degree of technical knowledge related to on-line training and conference software, including the ability to troubleshoot and resolve technical issues, and be able to build efficiency and innovation into all products and processes.

Required Skills

• Bachelor’s degree or experience working with webinar technology and platforms.
• 3-5 years Proven operational and administrative people management, including the ability to effectively:
• manage and hold others accountable in situations involving complexity, ambiguity or new challenges.
• manage a team with flexible work arrangements, variable schedules, and periods of increased workload.
• manage a high-impact team in delivering existing and new learning programs that meet key goals and product metrics. Provide staff development and coaching.
• High degree of technical knowledge related to on-line training and conference software, with the ability to troubleshoot and resolve technical issues.
• High degree of emotional intelligence with proven ability to build and sustain relationships, to adeptly represent the organization, and to make a positive connection with others.
• Strong interpersonal and communications skills.
• Ability to work in a team environment.
• Knowledge and proficiency in current Windows operating systems, current Microsoft Office products, and general knowledge of customer database applications.
• High attention to detail and highly motivated.

Preferred Skills

• Experience managing operations for a continuing education business.
• Experience with Webex or other online learning tools.
• Experience with PowerBI and other advanced Microsoft applications.
• Experience with continuing professional education.
• Accounting & Finance subject matter knowledge preferred.

CPA Crossings, located in Rochester, MI, provides technology-based learning & development for CPAs nationally, connecting national leaders in professional development with the CPAs that need to stay on the cutting edge of a dynamic and changing profession.

An equal opportunity employer fostering a positive and collaborative work environment where you can make a difference in every role. We recognize that our people are our greatest asset, enabling us to achieve outstanding results. We invest heavily in technology and provide our team with resources and ongoing education and training opportunities. We value collaboration, personal initiative and our commitment to not only our customers, but our employees’ satisfaction and success.

Benefits Package:

• Competitive salary commensurate with experience
• Employer paid health, dental, life, and disability insurance for employees, beginning first day of employment
• Employer pays a portion of deductible & dependent medical premium
• 401(k) and Roth 401(k) plans - After one year employer contributes 100% match up to 6% of salary, plus 2% of salary to a profit sharing plan
• Dependent Care FSA
• Flexible schedules available
• Tuition reimbursement and professional development
• Paid time off; Paid volunteer time off; 10 holidays/yr
• Commuter benefit – monthly pretax deduction for public transportation