How to use eLearning and games to transform customer service

How To Use eLearning And Games To Transform Customer Service

Date June 13 2019
Duration 60 Minutes
The webinar How To Use eLearning And Games To Transform Customer Service is sponsored by eLearning Industry and presented by Dante Frederick, Employee Engagement Specialist at GTR and Toby White, Head of Bespoke Content Sales at Kallidus. In this webinar, you will learn how to combine games with eLearning to enhance customer service. Stay tuned!
How to use eLearning and games to transform customer service
Speaker Toby White & Dante Frederick
Toby White has been delivering award-winning eLearning for almost 2 decades. He specialises in helping create the type of eLearning that internal L&D teams would love to create, but don't have the time or necessary expertise.

Dante Frederick is the employee engagement officer for GTR, Britain's largest rail provider. He has recently spearheaded the 'One Step Ahead' campaign to transform customer service at GTR through an incredibly effective learning campaign centred around using games to invoke behavioural change in the organisation.
by How to use eLearning and games to transform customer service Presented by How to use eLearning and games to transform customer service

How To Use eLearning And Games To Transform Customer Service

GTR is the largest rail franchises in the UK. Dante Frederick, Employee Engagement Specialist at GTR and Toby White, Head of Bespoke Content Sales at Kallidus discuss how GTR transformed their customer service with a transformation program using eLearning and the power of games to create real behavioural change.

During this session you will learn:

  • How eLearning and games can be used to create results that go far beyond the normal expectancy of Learning and Development.
The real drive behind the approach was an understanding that the learning was trying to drive a behavioural change in the business – something which we just didn’t feel was likely to happen through simple, click next style e-learning
Requirements
  • Hardware: Windows (1.4 GHz Intel Pentium 4 or faster/equivalent) or Mac (1.83 GHz Intel Core Duo or faster) and 512 MB of RAM (1 GB recommended)
  • Operating system: Windows 10, 8.1 (32-bit/64-bit), Windows 7 (32-bit/64-bit) or Mac OS X 10.9, 10.10, 10.11, and 10.12
  • Web browser: Microsoft Internet Explorer 9 or later, Microsoft Edge, Mozilla Firefox, Apple Safari and Google Chrome
  • Internet connection: Broadband (1 Mbps+) recommended
  • Software: Web browser plugin (will be prompted to install)