Webinar
How To Use eLearning And Games To Transform Customer Service
  • Jun 13 2019
  • @ 11:00 am EDT
  • 60 Min.
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Webinar
Webinar
  • Toby White

How To Use eLearning And Games To Transform Customer Service

  • Jun 13 2019
  • @ 11:00 am EDT
  • 60 Min.
  • Jun 13 2019
  • @ 11:00 am EDT
  • 60 Min.
  • Toby White

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  • Sponsored by Webinar sponsor logo

  • Presented by Webinar presenter logo

  • Sponsored by Webinar sponsor logo

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How To Use eLearning And Games To Transform Customer Service

GTR is the largest rail franchises in the UK. Dante Frederick, Employee Engagement Specialist at GTR and Toby White, Head of Bespoke Content Sales at Kallidus discuss how GTR transformed their customer service with a transformation program using eLearning and the power of games to create real behavioural change.

During this session you will learn:

  • How eLearning and games can be used to create results that go far beyond the normal expectancy of Learning and Development.

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Speakers

Toby White

Toby White & Dante Frederick

Toby White has been delivering award-winning eLearning for almost 2 decades. He specialises in helping create the type of eLearning that internal L&D teams would love to create, but don't have the time or necessary expertise. Dante Frederick is the employee engagement officer for GTR, Britain's largest rail provider. He has recently spearheaded the 'One Step Ahead' campaign to transform customer service at GTR ...

Toby White has been delivering award-winning eLearning for almost 2 decades. He specialises in helping create the type of eLearning that internal L&D teams would love to create, but don't have the time or necessary expertise. Dante Frederick is the employee engagement officer for GTR, Britain's largest rail provider. He has recently spearheaded the 'One Step Ahead' campaign to transform customer service at GTR through an incredibly effective learning campaign centred around using games to invoke behavioural change in the organisation.
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