CommLab India

CommLab India is a global Learning solutions company with expertise in elearning development, training translations and LMS customization. Since 2000, it has been designing interactive and engaging e-courses for organizations across the world.

Performance Overview
Overall Rating 86%
  • Achieved Results
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  • Responsiveness
  • Value for Money
  • Likelihood to Recommend

Sales process ineffective

Overall Rating 20%
  • Achieved Results
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  • Responsiveness
  • Value for Money
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What do you like best? We wanted to do a pilot with Commlab. The sales manager is very angry, gets upset when asked clarifying questions, they refer their own employees as references and just do not have a customer service attitude. Borderline rude and condescending which is very detrimental when you have work across the globe. Patience with customers and partners is very very important
What do you dislike? Condescending, not collaborative and do not have a customer service attitude

Sudha Chandrasekharan[email protected] | Program & Product Portfolio Management, Business Analysis, Rapid Prototyping

Industry: Aviation & Aerospace | Company size: 1-10 | Level: CXO | Focus: Education | Experience with the company:

eLearning Module development project

Overall Rating 100%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Great organization, communication and eye for detail. The team we worked with at CommLab went above and beyond for the project and pointed out discrepancies and minor details that other vendors would have missed.
What do you dislike? There is a very minor communications boundary due to time differences, but if worked correctly can be leveraged to work very well.

Chris Porfido, MSIT — Project Manager at PharmaDigital Communications

Industry: Elearning | Company size: 1-10 | Level: Manager | Focus: Education | Experience with the company: 6-12 months

Commlab is a reliable supplier

Overall Rating 97%
  • Achieved Results
  • Communication
  • Deadlines
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  • Value for Money
  • Likelihood to Recommend
What do you like best? reliability flexibility technically strong
What do you dislike? -

Lei Xue — Technical Vendor Manager at Welocalize

Industry: Computer Software | Company size: 501-1,000 | Level: Manager | Focus: Engineering | Experience with the company: More than 1 year

Commlab helped us with some educational tools for online learning.

Overall Rating 100%
  • Achieved Results
  • Communication
  • Deadlines
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  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Working with the Commlab team is incredibly easy. They are professional and responsive and they really know what they are doing. Their prices are very competitive as well.
What do you dislike? Nothing!

Kristin Lamoureux, Ph.D. — Tourism & Hospitality, International Development, Tourism Workforce Development, Sustainability, Indigenous Peoples

Industry: Education - Higher | Company size: 10,000+ | Level: Director | Focus: Education | Experience with the company: More than 1 year

True value for money.

Overall Rating 97%
  • Achieved Results
  • Communication
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  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Friendly and down to earth approach
What do you dislike? None

Swapnadeep Gangopadhyay — General Manager - Technical Training at Abbott Healthcare Pvt Ltd

Industry: Pharmaceuticals | Company size: 5,001-10,000 | Level: Manager | Focus: Support | Experience with the company: More than 1 year

Good competent, human team with very good results!!!

Overall Rating 90%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? The will & passion to create a good learning content for their customer Good contacts Easy handover of eLearning content - CommLab brings a lot of knowledge in general contents but also in Company specific topics it takes not a lot of time to teach eLearning creation team I also really liked that all the team members were involved in the discussions Proffessionality
What do you dislike? Sometimes the Communication is not easy but this is more or less because of the distance.

Yves Noailles — Sales Representative SI/OEM bei Mettler Toledo GmbH

Industry: Industrial Automation | Company size: 10,000+ | Level: Intern | Focus: Education | Experience with the company: More than 1 year

Great.Found them as effective and reliable.

Overall Rating 90%
  • Achieved Results
  • Communication
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  • Quality of Service
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  • Value for Money
  • Likelihood to Recommend
What do you like best? Expertise,approachability and responsiveness
What do you dislike? Found nothing

Ashish Dasgupta — National Sales Training & Development Manager at Abbott India Ltd

Industry: Pharmaceuticals | Company size: 10,000+ | Level: Manager | Focus: Education | Experience with the company: More than 1 year

CommLab has a great team with great attitude & commitment level!

Overall Rating 97%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Team strives to meet the expectations and pricing is good.
What do you dislike? Yet to see some dynamic work & better graphic design which is the requirement of the Media industry I come from. Overall great experience working with them.

Nishma Guliani Ghosh — Learning Design, OE, Management & Leadership Development

Industry: Marketing and Advertising | Company size: 5,001-10,000 | Level: Director | Focus: Human Resources | Experience with the company: 6-12 months

Great service, products and delivery. Best value.

Overall Rating 100%
  • Achieved Results
  • Communication
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  • Value for Money
  • Likelihood to Recommend
What do you like best? Personal service . Swift and easy to work with. Sees the big picture.
What do you dislike? -

Petter Tärbe — Director Business Development at HeiQ

Industry: Textiles | Company size: 51-200 | Level: Director | Focus: Business Development | Experience with the company: More than 1 year

I work with CommLab as a partner to our eLearning development projects.

Overall Rating 100%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? CommLab is responsive, solutions orientated and provides quality work. They are staffed with well rounded and experienced individuals on their project team internationally.
What do you dislike? -

Nita (Raina) Roy, PMP, CHRL — Senior Project Manager and Human Resources Leader

Industry: Elearning | Company size: 51-200 | Level: Manager | Focus: Program and Project Management | Experience with the company: More than 1 year

excellent multi-modul elearnings, webinars

Overall Rating 100%
  • Achieved Results
  • Communication
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  • Value for Money
  • Likelihood to Recommend
What do you like best? competency, consulting, keep schedules, friendly people
What do you dislike? nothing

Urs Berli — Market Manager Food at METTLER TOLEDO

Industry: Electronic Manufacturing | Company size: 10,000+ | Level: Manager | Focus: Marketing | Experience with the company: More than 1 year

Cost effective e-Learning training modules delivered on time.

Overall Rating 97%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Responsiveness, and the ability to work with tight timelines when needed. Very quick turnaround time due to the efficient development process and time differences.
What do you dislike? Lack of consultative capability at the time. I would like them to build out this capability in the future.

Jozsef Horvath — Learning Leader-Builder of comparative advantage through individual performance

Industry: Biotechnology | Company size: 5,001-10,000 | Level: Manager | Focus: Education | Experience with the company: More than 1 year

Great experience with CommLab.

Overall Rating 97%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Excellent people. Excellent quality. Ecellent prices for the quality.
What do you dislike? Nothing, really.

Michael Redford — LMS Program Lead at Mettler-Toledo International, Inc

Industry: Mechanical or Industrial Engineering | Company size: 10,000+ | Level: Manager | Focus: Human Resources | Experience with the company: More than 1 year

Experts in the field and amazing value $

Overall Rating 100%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? They were willing to work and learn with us. It was a complicated subject and its still one of the best pieces of learning we outputted.
What do you dislike? -

Julie Veloz — L&D Rockstar. CEO In Build Mode. #LeadIn #MillennialGuru #GenZWhisperer #Diversity & Inclusion

Industry: Marketing and Advertising | Company size: 5,001-10,000 | Level: VP | Focus: Media and Communication | Experience with the company: More than 1 year

CLI is a top-notch training solutions provider.

Overall Rating 100%
  • Achieved Results
  • Communication
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  • Value for Money
  • Likelihood to Recommend
What do you like best? CLI provides its clients: * Responsive and sensitive customer service * State-of-the-art technology * Knowledge and application of current & relevant trends in training and education
What do you dislike? N/A

Pamela Fontenot — Learning & Development Leadership *Curriculum Planning & Development *Performance Management

Industry: Chemicals | Company size: 1-10 | Level: Consultant | Focus: Education | Experience with the company: More than 1 year

Reliable, collaborative partner.

Overall Rating 97%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? The best thing about working with CommLab India is knowing that the experience they bring to the table is above and beyond what you would experience with other eLearning companies. You know that if an issue arises or you come across a technical road block, you have the best team to resolve the issue or to help find an alternative solution.
What do you dislike? Initially it was the time difference but adapting your schedule quickly resolves this issue. There are a few time where it would be nice to be able to have an answer during your own business hours but most clients are fine receiving an answer the next morning.

Susan Coleman — Project Manager at MindMuze

Industry: Elearning | Company size: 11-50 | Level: Manager | Focus: Program and Project Management | Experience with the company: More than 1 year

Responsive and Professional

Overall Rating 80%
  • Achieved Results
  • Communication
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  • Value for Money
  • Likelihood to Recommend
What do you like best? The people and their willingness to work to provide a quality product.
What do you dislike? Their QA process is in need of improvement.

Suzanne Green-Mullin — Owner, Contract Instructional Designer, Performance Experts, Inc.

Industry: Elearning | Company size: 1-10 | Level: Consultant | Focus: Operations | Experience with the company: More than 1 year

Very professional and always submit quality work.

Overall Rating 100%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend

Kassandra Bidot, MBA — Marketing Communications Specialist at Eagle Product Inspection

Industry: Machinery | Company size: 51-200 | Level: Senior | Focus: Marketing | Experience with the company: More than 1 year

Progressive company who listen to their customers

Overall Rating 100%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Agile and dynamic approach to projects
What do you dislike? Would be good to have the team closer to our office, but this doesn't impact work quality

Matthew Mason — General Manager ViroPharma UK & Ireland

Industry: Pharmaceuticals | Company size: 1,001-5,000 | Level: Director | Focus: Operations | Experience with the company: 6-12 months

Very professional cooperation

Overall Rating 93%
  • Achieved Results
  • Communication
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  • Value for Money
  • Likelihood to Recommend
What do you like best? Very much customer oriented, open for new ideas
What do you dislike? -

Urs Jörimann — --

Industry: Mechanical or Industrial Engineering | Company size: 10,000+ | Level: Manager | Focus: Marketing | Experience with the company: More than 1 year

Great service provider!

Overall Rating 80%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend

Ava Zhou — Global Trade Compliance Manager at Flex(Flextronics)

Industry: Electronic Manufacturing | Company size: 5,001-10,000 | Level: Manager | Focus: Program and Project Management | Experience with the company:

Great team to work with, have worked on many projects with great success

Overall Rating 100%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? all the above Easy to work with great communication quality deliverable thorough on time
What do you dislike? cant think of any

Michael Anderson — Customer Multimedia Lead

Industry: Elearning | Company size: 5,001-10,000 | Level: Manager | Focus: Engineering | Experience with the company: More than 1 year

Its a pleasant experience, they have delivered the modules as promised!

Overall Rating 93%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? The team is motivated & willing to help visualize & accommodate ideas/suggestions coming from us. Professional in their approach.
What do you dislike? Nothing specific.

Heta Dutia — HR Business Partner

Industry: Automotive | Company size: 1,001-5,000 | Level: Manager | Focus: Human Resources | Experience with the company:

High learning speed for the new project we work together

Overall Rating 70%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Willing to work on technical subjects and contributing with ideas for the eLearning courses
What do you dislike? Sometimes quality during the different iterations is insufficient and previously corrected issues are poping up again. This extend the review time on our site and sometimes leads to more iterations and longer time to finish the project -> no meeting the deadline as previously agreed.

Grazyna Rempulska — Service trainer at Mettler-Toledo GmbH

Industry: Chemicals | Company size: 10,000+ | Level: Senior | Focus: Education | Experience with the company:

Very flexible, fast and good response.

Overall Rating 70%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
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  • Value for Money
  • Likelihood to Recommend
What do you like best? Upper management team - very professional
What do you dislike? n/a

Daniel Fuchs — Just do it.

Industry: Mechanical or Industrial Engineering | Company size: 1,001-5,000 | Level: Manager | Focus: Marketing | Experience with the company: More than 1 year

I have not worked with a company who is as much customer-focused as Commlab

Overall Rating 97%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Customer-focused; Delivers quality on time; Process-driven; Follows through on commitments; Highly responsive; Not only great in instructional design; solid in project management; flexibility in operating with customers
What do you dislike? Nothing at all

Dipto Chakraborty, Prosci ADKAR®, CTDP — Business Transformation and Training Management: Leading People and Companies through Process and Technology Changes

Industry: Construction | Company size: 5,001-10,000 | Level: Manager | Focus: Education | Experience with the company: More than 1 year

Good

Overall Rating 97%
  • Achieved Results
  • Communication
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  • Value for Money
  • Likelihood to Recommend
What do you like best? They simple & quick
What do you dislike? -

David Herd — Group Security Manager Unilever

Industry: Food Production | Company size: 10,000+ | Level: Manager | Focus: Operations | Experience with the company: More than 1 year

Very commendable and focused on building a partnership.

Overall Rating 100%
  • Achieved Results
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What do you like best? Customer Focus and very responsive.
What do you dislike? time zone differences

Milena Boghossian — Training, Learning & Development, Change Management, E-learning

Industry: Computer & Network Security | Company size: 51-200 | Level: Manager | Focus: Education | Experience with the company: More than 1 year

They understand our business and deliver.

Overall Rating 100%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? They're flexible and happy to change things part way through if the business need changes, and will make suggestions on how we can improve the offering.
What do you dislike? Nothing really, but if I had to pick something it would be that sometimes their review times are too short for us to accommodate.

Michelle Ashby — Learning Leader, People Experience at Suncorp New Zealand

Industry: Insurance | Company size: 1,001-5,000 | Level: Manager | Focus: Human Resources | Experience with the company: More than 1 year

Very partnership oriented - consistently achieve deadlines withing budget

Overall Rating 93%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Great company to work with!
What do you dislike? Nothing

Michelle O'Connor — President and CEO, CMR Institute

Industry: Education - Higher | Company size: 11-50 | Level: Director | Focus: Education | Experience with the company: More than 1 year

supplier of eLearnings and LMS services

Overall Rating 100%
  • Achieved Results
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  • Value for Money
  • Likelihood to Recommend
What do you like best? Reults Speed Value for money Cooperation / Trust / Reliability
What do you dislike? -

Steffen Weik — Head Group Training & Development at Mettler-Toledo International, Inc

Industry: Mechanical or Industrial Engineering | Company size: 10,000+ | Level: Director | Focus: Human Resources | Experience with the company: More than 1 year

CommLab is unforgettable, they visited my office with full sincerity

Overall Rating 100%
  • Achieved Results
  • Communication
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  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Their throughput is big. Their quality keeps good, but they are still impacted by workload, if you give too much jobs to them in a short term, their quality will go down.
What do you dislike? Nothing.

Charles Zhou — PM Team Lead at Welocalize

Industry: Translation and Localization | Company size: 1,001-5,000 | Level: Manager | Focus: Program and Project Management | Experience with the company:

learning experience for us, indeed.

Overall Rating 77%
  • Achieved Results
  • Communication
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  • Value for Money
  • Likelihood to Recommend
What do you like best? team dedication
What do you dislike? please focus on quality analysis and take care of deadlines.

AATMESH JAIN — Engineer at ARAI

Industry: Automotive | Company size: 1-10 | Level: Entry | Focus: Education | Experience with the company: More than 1 year

Very professional, highly conscientious and understand customer needs.

Overall Rating 100%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Commlab India has a very rigourous, systematic approach that is on par with leading MNC's around the world. Very satisfied with the output produced by them. I believe that if they were to be assessed under the Capability Maturity Model Integration, I expect that they would achieve a Level 5.
What do you dislike? There is nothing I dislike about Commlab India.

Jason Price — Admissions

Industry: Education - Higher | Company size: 201-500 | Level: Director | Focus: Education | Experience with the company: 6-12 months

It has been a fantastic learning experience

Overall Rating 93%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Attention to detail, Quality of content and Layout design.
What do you dislike? -

Muthukhumar S.S — Regional Sales Training and Development Manager at Abbott India Ltd

Industry: Pharmaceuticals | Company size: 1,001-5,000 | Level: Manager | Focus: Support | Experience with the company: More than 1 year

Very collaborative

Overall Rating 80%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? the people
What do you dislike? some times they ISD approach wasn't as creative as I thought it should be

Tescha Borgstrom — Director of Global Learning Innovation & Solutions

Industry: Electronic Manufacturing | Company size: 10,000+ | Level: Director | Focus: Human Resources | Experience with the company: More than 1 year

First rate company in every way.

Overall Rating 100%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Client interaction and total support Willingness to get involved with all levels of an organization Quality of finished product Ability to globalize the offering - multi lingual People, quality, timeliness and engagement with the business.
What do you dislike? Nothing

Ken Peters — President at KAWS Associates

Industry: Executive Office | Company size: 1-10 | Level: Owner | Focus: Business Development | Experience with the company: More than 1 year

CommLab India has been a valuable extension of our learning organization.

Overall Rating 93%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Working with the team is an enjoyable and very easy experience. They are responsive, knowable, and very supportive.
What do you dislike? Nothing

Heidi Lappe — Manager, Global Product Education

Industry: Computer Hardware | Company size: 10,000+ | Level: Manager | Focus: Education | Experience with the company:

Customized to our needs at an affordable price

Overall Rating 100%
  • Achieved Results
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What do you like best? Great team of very professional experts, able to customize their offerings at a very competitive price.
What do you dislike? -

Aaron Blackman — Turning Ideas into Value-Added Reality

Industry: Industrial Automation | Company size: 10,000+ | Level: Manager | Focus: Business Development | Experience with the company: More than 1 year

Very trust worthy and honest company. They are good at what they do.

Overall Rating 100%
  • Achieved Results
  • Communication
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  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Fast turnaround with attention to detail. they have a very patient team who go out of their way to satisfy the client.
What do you dislike? The prices are too low!

Alex Zar — Media & Interactive Learning Solutions

Industry: Elearning | Company size: 1-10 | Level: Director | Focus: Business Development | Experience with the company: More than 1 year

Solution oriented and customer friendly

Overall Rating 90%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend

Vera Ellen Sletne — Global Process Improvement manager at Assa Abloy Hospitality

Industry: Business Supplies and Equipment | Company size: 501-1,000 | Level: Manager | Focus: Education | Experience with the company: