The Call Center School

Empower your contact center staff to provide outstanding customer service. We help your workforce reach their full potential with engaging online training. We train thousands of employees every year for companies that take customer service seriously.

1,465
Founded in
2001
Headquarters
20 W Kinzie Street, 17th Floor
Chicago
US
Contact details
(312) 868-0966
info@thecallcenterschool.com

At The Call Center School, we are dedicated to the personal development of contact center professionals. We have certified over 30,000 professionals from more than 4,000 contact centers all over the world. Our team of experts in instructional design, graphic design, video, and linguistics, creates content of the highest standard.

Comprehensive E-Learning Library
Our online courses deliver comprehensive information and expert advice to all individuals involved in the daily operation of any contact center. Our dynamic learning library caters for all training requirements; from basic introductory courses for agents to expert training in advanced Workforce Management techniques. All content is continually refreshed, based on current and emerging industry trends.

Training Concept
Our product represents a fresh and exciting outlook on digital learning. All content is tailored to suit the training requirements of the audience – be it one agent or 1,000 agents. Interactive components ensure active learner engagement with the subject matter throughout, while defined learning objectives and assessments ensure a continuous learning progress.

The Future of Employee Training
In recent years, digital training has become an increasingly appealing alternative to traditional, classroom training. Our focused learning modules can be integrated effortlessly into any contact center and used either as a standalone program or as part of a blended learning experience. We provide cost-effective, easy to use training content, that is easily accessible online, 24 hours a day, 365 days a year. Benefit from The Call Center School learning experience today.