TOPdesk Features

Project Management Software

TOPdesk is an ITSM software designed to streamline service requests within various institutions, including colleges and universities. We offer tools for managing IT services, facilities management, HR support and more, through a centralized platform.

Last updated: April 2024
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Who Uses This Software?

C-Level, VP/Directors, Managers/Supervisors, and Team Lead decision makers within business areas such as IT services/help desks and service management. Industries within IT include: education/higher ed, finance, healthcare, government, and construction/manufacturing.

TOPdesk Features: That Differentiate it from the Competition

Learn more about TOPdesk features that set it apart from the competition. Discover how its unique tools and capabilities enhance your processes.

Budgeting Tracking

Capacity Tracking
Cost Tracking
Portfolio Budgeting
Project Budgeting
Risk Analysis
ROI and Forecasting
Time Tracking
Workload Capacity

Communication

Discussions
Document Collaboration
Employee Online Status
File Sharing
Instant Messaging
Project Conversations
Tagging

Notifications

Email Notifications
In-App Notifications
Live Notifications
Status Updates

Platform

Custom Fields
Customizable Forms
Customizable Templates
Multi-Language Support
Sections & Columns
Start Dates/Due Dates

Portfolios

Portfolio Coordination
What-If Scenarios
Workflows

Project Planning

Advanced Project Management Features
Collaborative Project Planning
Gantt Charts / Project Mapping
Kanban Board
Milestones
Progress Monitoring
Resource Management
Scheduling

Reporting

Detailed Graphs
Expense Reports
Portfolio Reports
Real-Time Analytics
Real-Time Reporting
Resource Workload Reports
Timesheet Reports

Tasks Management

Idea Management
Subtasks
Task Creation & Assignment
Task Prioritization
To-Do Lists

Team Management

Agile Teams
Comment-Only projects
Comments
Dependencies
Guest Access
Permissions
Teams & Followers

Views

Activity Feed
Calendar View
Files View
My Inbox
My Tasks
Timeline View
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