7 Best Practices When Using Employee Onboarding Software

7 Top Onboarding Best Practices When Using Employee Onboarding Software
Summary: New employees bring new skill and performance gaps with them. Is there a way to use onboarding software to bridge them without making them feel singled-out?

Onboarding Best Practices: How To Train Your New Employees

New staffers are usually already insecure about their abilities. Even the brightest and most talented among them are afraid that they'll stumble on their first day. You need to prepare them for every challenge they might face and instill self-confidence. In that way, they will be ready to take on the obstacles and put their best foot forward, instead of giving your company a tarnished reputation by mishandling customer issues or misrepresenting your products. Here are 7 onboarding best practices when using employee onboarding software to train your new team members.

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New Hire Solutions For SMBs
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1. Prepare Them For Everyday Challenges Instead Of Theoretical Emergencies

New employees are looking for training resources to help them through common problems. Problems they may have to face on-the-job, which will make them lose face or diminish their productivity. What they don't need is theoretical how-to's that incite panic instead of empowering them. Prepare them for everyday hurdles rather than rare emergencies. Of course, you should give them some form of compliance online training so that they know what to do if a fire breaks out. However, their first onboarding experiences should center on practicalities that help them tackle task performance issues and customer service sticking points. Such as how to handle an angry customer who wants to return an item a year after the sale.

2. Facilitate Mistake-Driven Learning In A Safe Space

New hires are bound to make mistakes at some point. They're only human. However, employee onboarding software gives them a risk-free space to make these errors. Thus, they're able to learn from them and avoid repeating them in the workplace. Simulations, scenarios, and real-world examples facilitate mistake-driven learning. New employees have the chance to explore the negative outcomes and prepare themselves for challenges they may encounter on-the-job.

3. Incorporate Certification Courses To Track Performance

Certification online courses are a great way to monitor new employee performance and progress. However, it also allows them to show off their achievements and track their own gaps. For example, customer service certification allows them to build communication skills and expand their knowledge of company policy. You can also quickly identify which new recruits are falling behind and which are rising to the top of your talent pool. If you're working with limited resources, consider repurposing your assets to create a new certification course. For instance, compile relevant webinars, podcasts, and infographics to develop a checklist they must complete to earn their certificate.

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4. Let Social Learning Happen Organically

The beautify of investing in an employee training LMS that supports social learning is tapping into peer-based support. Every member of the team gets to share their experiences, offer tips, and commiserate about negative experiences to blow off some steam. This type of organic social interactivity fosters a more positive work environment because everyone has the chance to speak up and engage with co-workers. Even if they are thousands of miles apart. Consider adding social media groups, blogs, and video sharing platforms to your onboarding strategy to encourage collaboration.

5. Pair Them With An Experienced Co-Worker

Another way to use peer-based support to your advantage is to launch a coaching or mentoring program. Pairing new hires with a more experienced co-worker helps them feel like they're part of the community, instead of outsiders who have to struggle to blend in and become part of your organization. It also enables them to tap into the expertise of an 'insider.' For example, an employee who has been there for a decade already knows the ins and outs of company policy and how compliance issues impact their work duties. They can share this firsthand experience with their newest co-workers to reduce the learning curve.

6. Identify Negative Preconceptions

Using these employee onboarding best practices won't do much good if new hires already have a negative perception of L&D. For example, their last company didn't provide any follow-up support. Or they only hosted one training event a year, and it was solely offline. This involved traveling, taking time off work, and other inconveniences. They may even have negative preconceptions about online training. Such as long, boring courses that didn't really pertain to their practical job duties. You must identify these hurdles before you can develop memorable employee onboarding experiences. Conduct surveys to find out what they like/dislike about online orientation training. What would they like to see in your course? Are there any issues/gaps they're dealing with?

7. Pre-Assess To Personalize

Invite your new hires to take pop quizzes or participate in online simulations that highlight areas for improvement. Then use the results to personalize their onboarding plan. These pre-assessments help you determine skill gaps that may hold them back, as well as improve resource allocation. You may have hired someone to fill a position in your customer department, but their assessment reveals they are better suited for sales. You have the power to disclose hidden talents so that new employees maximize their potential. Another perk of pre-assessing is being able to individualize their training welcome packs. Instead of sending a generic welcome email, you can provide them with a list of resources that address their needs. They can start prepping for the job long before their first day.

Fresh recruits are likely to leave your organization if they don't receive the personalized support they require. Following these best practices can help you implement a successful employee onboarding strategy so that you retain your new top talent. It all begins with employee onboarding software that facilitates social collaboration, mistake-driven learning, and real-world application. It should also feature built-in certification and a test engine so that you can monitor performance and identify weak points.

Learn the most common onboarding errors that may cost you your top talent, and tips to avoid this. Download the eBook New Hire Solutions For SMBs: Your Guide To Choosing The Best Employee Onboarding Software For Your Business Goals And Budget to check on the onboarding best practices when using a new employee training LMS, and much more.

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