Absorb LMS Reviews & Ratings 2024

Read Absorb LMS reviews and discover how other eLearning Industry community members have experienced the software.

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Christopher Pappas
eLearning Industry Founder
Christopher Pappas is the Founder of eLearning Industry Inc, which is the leading publishing platform that delivers inspiring, industry-specific content to eLearning professionals. Christopher holds an MBA and an MEd (Learning Design) from BGSU.
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Christopher's Review on Absorb LMS

Absorb LMS Overview

Absorb LMS is a cloud-based, best-of-breed learning solution that can help you bring engaging and effective corporate training to life. Established in 2003, their dedicated team is working on a non-stop expansion mode. Its global footprint indicates this continuous growth: 1350+ clients, 20M courses, 17.5M users, 29 countries.

As a powerful cloud-based LMS, its design focuses on how to create courses that boost engagement. Thus, implementing such a tool empowers businesses worldwide to overcome learning goals and achieve their objectives.

The LMS User Experience is one of the best you'll encounter since Absorb cares about making the system work for your needs. Actually, they have a dedicated development team that works on continually improving the system based on user feedback.

This LMS tool is incredibly scalable. It is quick to set up, with all the automated features and reporting you'll need. With just a few clicks, you can create training modules at ease without having administrators feel frustrated when facing technical mix-ups and difficulties.

Absorb LMS boasts a great clientele, including pioneers like GettyImages, IMAX, Tiffany & CO, Mitsubishi, GAP, Nikon, Johnson&Johnson, Twitter, and more. L&D and HR managers can use it to lead teams to incredible productivity heights. In case you need any help, their in-house experts will act upon solving any issue.

What Is Absorb LMS?

Absorb LMS is intuitive and easy to use as a cloud-based solution. One that inspires learning and fuels business productivity via its robust UX. Whether you aim to train internal employees or external partners, it empowers users to thrive.

This tool can help you drive business growth through the application of learning technology. Built to deliver flexible training at scale, it is an excellent choice for onboarding staff, developing employee skills (existing or new), or even making compliance training a bit more exciting.

Its rich features and intuitive design create an engaging learning environment. It will satisfy all types of users in your system, from employees to customers and partners, no matter if they are learners or admins.

Serving customers in 120 industries, Absorb LMS offers automation and in-depth reporting capabilities. Its robust features not only will help you save time, but they'll also prove your training ROI. It is a good fit for companies that need a feasible employee training solution, especially when it comes to handling both training and evaluation.

Users who need to create unique branding (even for different departments, customers, or clients) have hit the jackpot. No worries about xAPI, SCORM, and AICC support. They've got you covered. Absorb LMS also includes full eCommerce out-of-the-box.

It is a passe-partout tool that can handle all aspects of your eLearning needs. Last but not least, offering a responsive learner interface makes it easy to work on any device.

Courses And Types Of Learning Scenarios

The Absorb LMS team takes extra care of your compliance training and data security needs. The platform offers users WCAG 2.0 compliance (for both learners and administrators). Also, there is a SOC 2 Type 2 compliance and GDPR compliance. Using worldwide AWS servers gives them the power to deal with international training operations.

If building learning cultures and driving reliable results is your primary goal, implementing this tool can be your major step to joining a growing community.

There are 3 types of courses you can have:

  • Imported

Absorb's users can import third-party eLearning courses. Thankfully, everything works fine if you've used any of the following formats like SCORM, Tin Can, or AICC. Importing a course package is simple as a process. You can add a brand new online course or add learning objects to an existing online course.

  • Created in Absorb LMS

Whether you're building LMS courses from scratch or refining existing materials, you can deliver engaging learning experiences to your team—whether via audiovisual lectures, microlearning courses, ILC's, simulations, or anything in between.

  • Content libraries

Content libraries like BIZLIBRARY, Skillsoft, and LinkedIn Learning give you access to thousands of carefully curated courses led by industry experts. You can search this vast variety of content and leverage proven content. Then, you can focus your efforts on creating training on topics that are unique to your business.

Targeted Businesses

Absorb LMS is an all-in-one learning platform that makes learning enjoyable for those consuming it and those creating it. You can leverage this system for academic/education and corporate/business.

Plus, the fact that it includes eCommerce makes it an ideal choice for those looking for valuable training content and those creating modules.

Worldwide organizations can use it to provide employee training, external training, or both. If you want in-person training, live online training, or webinars, it covers every aspect of your needs.

Synchronous and asynchronous learning won't be an issue since there is a variety of training options available. More specifically, it is ideal for Blended learning, which is exactly what most businesses need, no matter their niche.

You'll love using its Built-in Course Authoring, and you'll surely enjoy implementing gamification elements into your training. Also, its Learner Portal and other social learning tools will help learners create strong connections and make learning an everyday habit.

To conclude, Absorb LMS is an excellent tool for organizations with a few or up to hundreds or even thousands of learners mainly due to its scalability, robust features, and user-friendly environment.

Setup And System Configuration

As a cloud-based Learning Management System, it is pretty easy to set up and run in just a few days. In fact, I was really impressed with how fast its implementation is since it might only take you from 4 to 8 weeks.

So, deploying a cloud-based LMS like this makes learning accessible in the moment of need. Also, it reduces the cost of training material as well as minimizes on-site instructor expenses.

If you're into anytime-anywhere learning, then the Absorb LMS Mobile App brings training in your pocket. Admins and learners can tackle tasks quickly and easily from their compatible smart devices. Thus, getting this mobile learning solution will empower your teams and help create a learning culture that never stops.

Finally, there is always the option of Absorb Infuse. That is a solution for organizations that want greater control over their training and don’t want to compromise their brand, culture, or training efforts.

Absorb Infuse allows your L&D team to put training anywhere. That means you can now think of training in a completely different way. By considering how training supports your work activities, you can try and put your training as close as possible to what your staff is trying to accomplish every day. This way, you make training far more effective.

It enables you to seamlessly integrate training into your native systems and applications that you already work in. As a result, it empowers your Learning and Development team to embed training in the workflow. Infuse is like a learner interface, but you get to build it however you want!

License Model/Pricing

The team at Absorb LMS can custom-tailor plans and pricing to meet the needs of large and small organizations.

Its pricing falls somewhere between enterprise and midmarket. Also, they can tailor user-count or usage-based licensing to your needs and help you reach an affordable price plan. Associations and eLearning providers that need eCommerce can also be accommodated.

Give this scalable LMS a try to discover on your own that creating courses should never feel difficult or tedious. Don't worry if you can't figure something out. Absorb LMS supports integration and security with more tools than you can imagine while providing 24/7 in-house support.

Integrations

Truth be told, a learning system needs to support numerous integrations, such as third-party apps, additional features, and SSO.

This tool offers turnkey integrations with a broad cross-section of leading solutions like Salesforce, Zoom, Namely, bambooHR, ADP, and more. Absorb LMS integrates with virtually any platform you can imagine!

Users can benefit from Absorb LMS by automatically assigning dashboards, courses, learning plans, and catalogs. The fact that it allows your HCM/HRIS to be the source of user information makes it easier to identify patterns, thus, helping you spot and improve career development, employee retention, and satisfaction.

Besides, you can use it to train your sales teams with relevant content. All done in the flow of work. This way, it becomes easier to expedite deal speed and increase revenue. Plus, connecting with customers becomes more direct than before. For example, you can use it during or after a sale to facilitate product onboarding. Or even for feature adoption and ongoing customer training. As a result, it adds to the overall customer success of your business.

If you are in the business of learning selling materials, you'll appreciate Absorb's deep eCommerce functionality. Plus, you can leverage its features to drive payment processes, use international servers, or even manage multiple currencies. You even get the chance to vary pricing for different audiences.

Those of you who are looking for a learning platform that can integrate across various systems with pre-built connectors and APIs, be assured that Absorb gets the job done.

Feature Highlights

Absorb LMS fosters deeper learner comprehension with its features, leading to better retention rates. As an intuitive platform, it supports a variety of multimedia content formats (AICC/SCORM Support, xAPI Support, Built-In Course Authoring) and has a responsive design.

Even without an internet connection, you can leverage its modern mobile app to train offline. Of course, your learners' course progress can automatically sync when the connection is restored. What's more, you get to benefit from its social learning capabilities and actionable reporting features.

As a manager, you can prove the ROI of each learning program. As an Instructional Designer, you can use its flexible and out-of-the-box reporting to optimize your training courses.

From configuring admin dashboards to scheduling automated reporting and critical data, you have everything you need at your fingertips. Plus, you get branded interfaces and so much more.

If you are an admin, you'll love the Availability Rules on the Absorb LMS. You can use them to add versatility in how you present your content to different groups of learners.

Furthermore, the platform offers an excellent tool for managing and organizing your learning content into categories. Consequently, admins can organize their content (course content, global resources, and competencies) in their own sets of categories.

As a user, you'll enjoy productivity games within Absorb, especially with automated functionality related to enrollments, reminders, certifications, and reporting. With this tool, you can design and configure learning experiences to match your unique business and learner needs.

Features like leaderboards and social learning keep learners engaged with your content and connected with your business and each other. Plus, you can utilize public dashboards to keep learners up to date.

For more in-depth, customized learning experiences, you can give Absorb Infuse a try. This next-gen learning solution propels learning in the flow of work. It empowers users to deliver unique training in their own systems and applications where learners usually spend their time. Furthermore, this solution offers you the ability to create engaging scenarios and open up a whole new world to your training.

For example, clients use Virtual Reality simulations powered by Absorb Infuse to provide a seamless VR experience that completes training and gateways the next steps, moving from a VR environment to the real deal. You can then leverage the metrics and evaluate how successful the transition from VR to onset was.

I highly suggest you request a demo to learn more. It was one of the most engaging I've taken in a while now.

Finally, Absorb offers robust security, so no need to worry about that.

Pros/Cons Of Absorb LMS

Absorb LMS falls under the scope of LMS platforms that are intuitive and flexible. Leading brands worldwide have specific styling design requirements and need to showcase their innovation in several fields. Thus, design and aesthetics are the key features of this tool.

Absorb's new framework accelerates administration workflows and boasts an improved reporting system. To put it simply, this LMS makes learning better within your organization. So, even if you are not very familiar with making your own courses, this system simplifies processes.

I want to make a special note of the Availability Rules. If you're an admin, it will make your management duties so much easier. This feature gives administrators the ability to filter access to each project quickly.

For instance, by filtering access to courses, new content, marketing billboards, polls, contests, or other resources, you get to give learners an extremely personalized LMS experience. Adding rules that target particular groups of users is something you'll find extremely useful.

User Experience is essential for learners and administrators. By focusing on clients' needs, Absorb uses a product roadmap to improve functionality and features. Meaning, they value feedback more than anything else.

Therefore, one of the major cons of Absorb is that the team releases updates continually. The reporting suite of Absorb LMS is robust, but I'd love to see an even more in-depth project management and reporting approach in future updates. Also, it would be great to see how its authoring tool is going to evolve in the future. However, you'll be covered for basic authoring actions.

Users log in to the community and suggest features by adding their ideas. People vote on the best solution that would actually help enhance the UX, and voila! Absorb's team will add it to their roadmap. Of course, it might take up to 6 months to create a new feature, but it is well worth waiting.

Step by step, the team delivers industry-leading functionalities and also takes under consideration new technology standards. You've always got something new to explore and leverage.

Besides, Absorb offers full-service LMS Course Development as well. Actually, they've got a CLO-level leadership team dedicated to creating courses if you can't handle it on your own—ranging from converting existing material to an eLearning format or even crafting branded learning experiences from scratch.

Absorb LMS also takes a unique approach to eCommerce. For example, customers can monetize internal employee training without extra costs.

One thing is certain, with Absorb LMS, you can tailor all projects to your precise training needs.

User Satisfaction

Functionality and customization are something you'll enjoy when working with Absorb LMS. Let's say they make the Customer Experience more exciting and personalized. The system allows you to adapt your learning strategy to the needs of younger workers as well. You can reduce learners' attention span with the use of shorter videos. Plus, you can benefit from its gamification features and start introducing badges to spark up your training.

Absorb support is impressive. It all starts by being knowledgeable and responsive. You can trust that their support team is on top of every issue that might arise. Implementing an LMS is not considered to be easy, but Absorb LMS makes the experience as seamless as possible. You don't have to worry about turn-around time, plus you'll get great responses and solutions on time.

Absorb support empowers your business with a can-do attitude. All they need to do is figure out the process, and they'll make it happen. They are there to work with you and answer questions.

Absorb LMS empowers you to deliver training across your ecosystem of learners, from employees, partners, and resellers to customers, students, and other external audiences. The system helps you ensure that your learners have all the information they need to effectively buy, sell, promote, or use your training content.

The functionality of this system is designed to drive business and bring results. The LMS User Experience is seamless and intuitive for admins and learners alike. That is vital when you need to train rather than spend needless time learning how to use the system. What's more, the customizable billboards and tiles can be used to display news, promotions, new courses, or FAQs.

Thankfully, Absorb LMS is built to scale as your business grows.

Customer Support

Overall the customer service is superb, as the support team goes above and beyond to help out customers. They are hard-working and energetic and care to give the right solutions by building a trusting relationship at the same time.

It is rare to have such first-class customer service. Absorb strives to scale with clients' needs over the years. Plus, they are always adding new features, which is a great treat and might give you new ideas for your training programs. Most importantly, they pay attention to user feedback and deliver what you need based on your organization's needs.

Finally, newbies can take advantage of all the knowledge and how-tos shared in Absorb wizard. You can visit the Absorb academy and watch their short tutorials to get answers to your questions (around 2 minutes duration).

Benefitting From Absorb LMS

The team at Absorb has delivered an intelligent LMS you can implement for all types of organizations and learners. Whether you're a small to mid-sized business or a large corporation, it will help organize and enhance your training programs. Plus, you'll notice a boost in learner engagement right from the start. Undoubtedly, this platform will help you reach your business goals regardless of who you're training or why.

Business growth certainly makes an LMS that is scalable a go-to solution. Not only does this tool simplify managing corporate training, but it also automates dull tasks so that you can work on what matters.

Its ease of use makes administration effortless for all types of users. If you need to implement a system quickly, Absorb LMS is undoubtedly a good deal since implementation takes only 4 to 8 weeks.

Your teams can benefit from this learning system immensely. It is a slick and modern, quite polished professional tool that is easy to use. Your employees can see what type of training they need to complete and when they need to do so with ease.

In this system, you can capture all the training activities that are taking place across your company. Giving access to professional development through this simple and intuitive system will make your employees happier and more engaged.

Performance Overview
Overall Rating 90%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend

Apr 11, 2024

Easy to use, paperless, and team members enjoy this software

Overall Rating 78%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Ease of use, and user friendly, functionality, and ability to engage the team members to use this software
What do you dislike? Reports, not being able to set reports for all managers. Everyone has to create and save their own reports, wish they could be set for all
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Reviewer verified by LinkedIn

Industry : Mechanical or Industrial Engineering | Company size : 51-200 | Level : Senior | Focus : Human Resources | Experience using the software : More than 1 year as Administrator

Apr 10, 2024

Absorb LMS is a reliable and user-friendly platform that streamlines online learning management.

Overall Rating 74%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Content creator is easy to use. Absorb LMS stands out for its intuitive content creation tools, making it easy to design engaging learning materials with minimal effort. The drag-and-drop interface simplifies the process, allowing for seamless customization of multimedia elements.
What do you dislike? One aspect I find less favorable about ABsorb LMS is the limited flexibility in customizing certain features and templates. While the platform offers a range of pre-designed options, there are times when I wish for more control over the design elements to better align with specific instructional needs.
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Reviewer verified by LinkedIn

Industry : Computer Software | Company size : 201-500 | Level : Entry | Focus : Education | Experience using the software : Less than 6 months as User

Apr 10, 2024

Absorb has exceeded my expectations for content interactivity

Overall Rating 78%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I appreciate how accessible and thorough our CSM was when getting my team acclimated to the LMS. I am new to the L&D space and being able to boost my teams trainings with Absorb Create's interactivity features has been great.
What do you dislike? This platform is extremely customizable which is great but the learning curve from an admin end was pretty steep. If I wasn't tech savvy I think I would have struggled.
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Reviewer verified by LinkedIn

Industry : Oil & Energy | Company size : 51-200 | Level : Consultant | Focus : Administrative | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Apr 10, 2024

It meets and exceeds my expectations for an LMS and resource library

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Overall, I feel so grateful that my company chose Absorb as our LMS. The training and onboarding has been really great and worthwhile. I love the content creation tools in Absorb Create and I am excited by the new AI features.
What do you dislike? So far I have not had any issues with content creation and implementation. When I need help on any subject to broaden my own understanding, the support staff is quick to help and always are so pleasant to work with.
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Reviewer verified by LinkedIn

Industry : Financial Services | Company size : 51-200 | Level : Manager | Focus : Human Resources | Experience using the software : Less than 6 months as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Apr 10, 2024

Absorb LMS has been a great tool for customer training as well as internal training.

Overall Rating 76%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? It works great for ILC registration, managment and reporting. It is also very helpful for compliance training and certification. We use it for customer product training as well.
What do you dislike? It would be helpful for Absorb LMS to have a navigational tool for the learner side of the platform. They are moving toward AI Assist which will help with this.
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Reviewer verified by LinkedIn

Industry : Construction | Company size : 1,001-5,000 | Level : Senior | Focus : Administrative | Experience using the software : More than 1 year as User, Administrator

Apr 10, 2024

Absorb is a great LMS for any company due to its ease of use and customer service.

Overall Rating 81%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The ease of use for my learners. The Manager Experience is perfect for them to enroll and see their direct reports progress.
What do you dislike? Integration with 3rd party content vendors. It takes to long to upload and make edits. The calendar is not linked to anything except ILC sessions and should be able to sync to Outlook.
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Reviewer verified by LinkedIn

Industry : Printing | Company size : 201-500 | Level : Director | Focus : Human Resources | Experience using the software : More than 1 year as Administrator

Apr 10, 2024

Great LMS with a lot of easy to use capabilities and features!

Overall Rating 95%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I love how user friendly Absorb is, both as a user and administrator. The amount of training features and reporting is great as well!
What do you dislike? I'd like to see their survey capability improved. We ended up creating our surveys in Absorb Create based on the types of questions we need, but with Absorb Create you're limited in formatting and placement options with questions, which was disappointing.
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Reviewer verified by LinkedIn

Industry : Hospital & Health Care | Company size : 10,000+ | Level : Senior | Focus : Education | Experience using the software : Less than 6 months as User, Administrator, Member of the deployment/customization team

Apr 9, 2024

I think it is a great platform and LMS for users and it is worth it.

Overall Rating 82%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I like the ease and customization of the LMS. I also love the support. If i think that something may be complex, their support team gets on it right away.
What do you dislike? I don't like that some things aren't fully customizable. If there was an option to integrate with our own developers from scratch, that would be so amazing.
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Reviewer verified by LinkedIn

Industry : Airlines/Aviation | Company size : 51-200 | Level : Senior | Focus : Administrative | Experience using the software : Less than 6 months as User, Administrator, Member of the deployment/customization team

Apr 4, 2024

User Friendly platform and great for internal/external engagements

Overall Rating 77%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? It is an easy-to-use platform with robust reporting and dashboards. Implementing robust reporting and dashboard features in Absorb LMS involved configuring custom reporting tools and dashboards to effectively track learner progress, performance, and engagement metrics.
What do you dislike? e-Commerce - B2C is one of our lead profit generation initiatives. Challenges were introduced in secure payment processing, and outdated knowledge-based articles were found in Absorb. Extensive collaboration was required. A temporary solution was enabled, but it still poses a risk. Admin Authorization for Integrations - This needs to be improved to reduce dependencies on admin authorization between different systems. Most of the time, the admin from Absorb varies with other systems.
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Reviewer verified by LinkedIn

Industry : Professional Training & Coaching | Company size : 11-50 | Level : Director | Focus : Operations | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Apr 3, 2024

Absorb LMS is a robust, user-friendly, customizable, data-accessible system.

Overall Rating 88%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? We like that it works for both internal and external learners and instructors, as we are a membership non-profit. We heavily use Absorb Analyze, the robust reporting platform with tons of data visualization options. We like that we can customize the interface and messaging to include our or others' brands. We also love that the Absorb support team is quick to respond and dedicated to finding solutions. Most of all, we love how user-friendly it is for learners.
What do you dislike? We have found some aspects of Absorb to be missing, but they haven't affected our use in any serious way. With the reporting dashboard, not all data points are available for all data sets, so we're unable to report on all aspects of certain courses in one single report widget. There is no blended/hybrid course option, but we work around this using the curriculum option. There are other minor features related to automations, rules, and filters that could have more options.
Reviewer photo

Reviewer verified by LinkedIn

Industry : Hospital & Health Care | Company size : 11-50 | Level : Senior | Focus : Product Management | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Apr 3, 2024

Absorb is a great LMS with flexibility and easy to use

Overall Rating 72%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I like that it is customizable and is easy to customize. It is flexible and allows configuration by departments.
What do you dislike? Learner user interface needs updating. Also I do not like that not ONE of our ideas submitted got reviewed. I also think Absorb is slow in improving the LMS.
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Reviewer verified by LinkedIn

Industry : Information Technology and Services | Company size : 11-50 | Level : Manager | Focus : Product Management | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Apr 2, 2024

It gets the job done and is a good kicking off point.

Overall Rating 63%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I like that it was easy to use and implement and that powerpoint presentations can be easily uploaded and edited.
What do you dislike? Reporting is difficult at times to access and can make expansion or new training limited since we can't tell what is working and not.
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Reviewer verified by LinkedIn

Industry : Staffing and Recruiting | Company size : 51-200 | Level : Senior | Focus : Education | Experience using the software : 6-12 months as Administrator, Member of the deployment/customization team

Mar 19, 2024

Absorb LMS is very easy to use and I love that support are responsive

Overall Rating 96%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I like the support the most because I can reach them any time of the day and they will try to resolve it ASAP
What do you dislike? I think the customization can improve because I find something is confusing to my users but it turns out I can't change those
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Joseph L. — Instructional Designer at Pearson

Industry : Hospital & Health Care | Company size : 5,001-10,000 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as Administrator

Mar 19, 2024

Absolutely love the ease of use of the program! Would highly recommend!

Overall Rating 96%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The simplicity of it all. The program is very user friendly, and easily set up, maintained, and adjusted. The customer service is exceptional as well along with all of the resources that are provided.
What do you dislike? I can't say there is anything I dislike about the program at this time. If there is something I would love to see increased, that would be more trainings on use cases (although they do have a lot of this already).
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Nikki T.

Industry : Mechanical or Industrial Engineering | Company size : 51-200 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team

Feb 16, 2024

Absorb put us on the map for online butcher education

Overall Rating 75%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The manager and reviewer experience. It is not as cumbersome as the administrative role. Better for my clients.
What do you dislike? The reporting function. We do not leverage the reporting function because we do not find it user-friendly.
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Kari U.

Industry : Elearning | Company size : 1-10 | Level : Owner | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Feb 8, 2024

It is a great LMS but it still has plenty of room for improvement.

Overall Rating 77%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The customization capabilities for the dashboard, ease of use, and the integration capabilities with other platforms like OKTA and Salesforce.
What do you dislike? The missing workflows/actions that feel like they should be standard for any LMS. Example: Mass Actions, Rules, Full App version, streamed lined actions.
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Reviewer verified by LinkedIn

Industry : Construction | Company size : 51-200 | Level : Entry | Focus : Information Technology | Experience using the software : 6-12 months as User, Administrator

Jan 23, 2024

Th is a great product that is rich in features and customization options.

Overall Rating 84%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The functionality of the platform and ability to use curated content as well as custom created content is the best feature in this product.
What do you dislike? There are a couple small things with the UI buttons when playing a video that require you to complete a video once it is done playing instead of it intuitively knowing the video is complete. That can be missed being marked complete by users at times.
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Reviewer verified by LinkedIn

Industry : Apparel & Fashion | Company size : 201-500 | Level : Director | Focus : Information Technology | Experience using the software : More than 1 year as Administrator

Jan 11, 2024

Absorb is a very powerful LMS that could cater for a lot of different companies and circumstances.

Overall Rating 88%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? What I like the most is that it is highly customizable and offers a great amount of features, making it easy to use in a lot of different scenarios.
What do you dislike? What I like the least is the admin experience, since it can get a bit overwhelming with so many settings. It takes a while to know how to use all the reporting features.
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Tania L.

Industry : Construction | Company size : 51-200 | Level : Manager | Focus : Education | Experience using the software : Less than 6 months as Administrator, Member of the deployment/customization team, Member of the procurement team

Jan 10, 2024

Absorb makes my job of creating and managing content and users so easy!

Overall Rating 91%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I love how easy it is to create content with Absorb. The Absorb free content is a nice bonus to add more variety to our LMS. Managing users and their training needs is a breeze and the reporting features are easy and manageable.
What do you dislike? I would like to see more robust functions in the content creation section of Absorb. It would be nice to have an option to add different icons/graphics and be able to automate them instead of the basic functions. There should also be a search feature in the Manager Experience to make browsing and selecting courses for your team easier.
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Carole N.

Industry : Apparel & Fashion | Company size : 201-500 | Level : Manager | Focus : Education | Experience using the software : 6-12 months as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Jan 8, 2024

Helpful tool with more coming on the roadmap - some limitations for our needs

Overall Rating 75%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The content creation is a great tool and a massive step up for our team. The detailed reporting is also very useful and something we will be taking advantage of over time. The end user experience is great and very easy for people to navigate
What do you dislike? There are some technical limitations. An issue we faced was with a live sync happening with our HRIS. There are also some tasks that require administrative effort and cannot be done on mass
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Reviewer verified by LinkedIn

Industry : Financial Services | Company size : 5,001-10,000 | Level : Manager | Focus : Information Technology | Experience using the software : Less than 6 months as Administrator, Member of the deployment/customization team

Jan 8, 2024

It is an overall amazing tool. Simple and complete.

Overall Rating 98%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The tool is highly intuitive, enabling any user (admin or learner) to quickly master its various functions. Moreover, it offers a wide range of solutions adapted to the different needs of a company. For me, it was the perfect tool in terms of meeting my demands (which were very specific and complex). Finally, the Absorb team has always been great. They're always accessible and very reactive to help me.
What do you dislike? The tool has not disappointed me, as it has always met my company's needs. It offers all the necessary functionalities.
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Nicolas J.

Industry : Furniture | Company size : 201-500 | Level : Senior | Focus : Program and Project Management | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Jan 5, 2024

Easy to use and support is always available when needed.

Overall Rating 92%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Being able to assign groups of individuals courses in just a few clicks and being able to run reports easily.
What do you dislike? Nothing really. The software meets our needs and they do updates periodically to improve the user experience.
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Reviewer verified by LinkedIn

Industry : Pharmaceuticals | Company size : 51-200 | Level : Manager | Focus : Marketing | Experience using the software : More than 1 year as Administrator

Dec 26, 2023

Great platform overall for LMS - Intuitive, short learning curve, and easy to recycle content

Overall Rating 99%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? From the very first demo, the Absorb platform seemed very intuitive and designed with the Administrator in mind within the UI. That sense of mindfulness or intuitiveness has persisted all the way through implementation and into our launch with the platform. Support from the Absorb Success team is fabulous! They have a plan, a process, a methodology and if you'll follow, a successful implementation and launch is almost guaranteed.
What do you dislike? Nothing stands out as a dislike, but I can comment on a feature that would save time. When importing PowerPoint slides (the import tool is very good), it would be great if there was a way to convert animations.
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Reviewer verified by LinkedIn

Industry : Security and Investigations | Company size : 51-200 | Level : VP | Focus : Operations | Experience using the software : 6-12 months as Administrator, Member of the procurement team

Dec 15, 2023

Absorb is easy to use for both learners and Administrators

Overall Rating 99%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The software is user friendly, you can learn how to use it from the Admin point of view very quickly. Every action is explained within the UI and the structure makes sense. It's a solid LMS that allows a high level of customization without relying on coding knowledge. Customer Success Managers and Customer support are always available, helpful and knowledgeable. They supported us in delivering our goals during every step and they always had a solution for each of our requirements.
What do you dislike? There are not many Bulk actions available (bulk assigments, bulk updates of courses) Actions related to departments/groups are limited
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Reviewer verified by LinkedIn

Industry : Information Technology and Services | Company size : 5,001-10,000 | Level : Entry | Focus : Education | Experience using the software : 6-12 months as Administrator

Dec 6, 2023

Absorb is a great program with ecellent onboarding support.

Overall Rating 91%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I like that we can import content we already have from another LMS, as well as from PPTs. Additionally , it's easy to develop content for classes rather easily from scratch. It feels like they've already thought of everything.
What do you dislike? While everything in the system is pretty straightforward, as with all new software, there is definitely a learning curve. I've really appreciated their onboarding training system to guide our team through the tricky stuff. Unlike other software we've recently purchased for our office, this onboarding training was included in the purchase cost. That has been great.
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Michelle Okelberry C.

Industry : Computer Software | Company size : 11-50 | Level : Entry | Focus : Education | Experience using the software : Less than 6 months as Administrator, Member of the deployment/customization team

Dec 5, 2023

Amazing Organization and implementation process from the Absorb team!

Overall Rating 98%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I love that the software is very user-friendly and can accommodate all our company's needs for an LMS.
What do you dislike? There's not much I dislike, there's a few things I learned throughout implementation that I probably wont use but it's great to know for later use!
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Reviewer verified by LinkedIn

Industry : Computer Software | Company size : 11-50 | Level : Entry | Focus : Quality Assurance | Experience using the software : Less than 6 months as Administrator

Dec 1, 2023

This LMS has a wonderful UX and awesome admin side.

Overall Rating 92%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Absorb LMS is extremely user friendly! It was a breeze to upload courses, create and schedule reports, create users, and much more! If you're looking for a great investment in learning at your company and want a highly engaged and friendly staff at Absorb to help you do it, Absorb LMS is the right choice!
What do you dislike? Absorb LMS is a powerful software! It allows you the opportunity to customize a lot of features (e.g., messages, reports, portals for different audiences, etc.). With most of these features, Absorb has curated help documents but some are a bit lacking or don't exist yet. They are responsive to feedback and do update these documents often, so I'm sure they're coming!
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Reviewer verified by LinkedIn

Industry : Wholesale | Company size : 501-1,000 | Level : Entry | Focus : Education | Experience using the software : Less than 6 months as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 28, 2023

I think the Absorb LMS is a great tool for the leaning and development team.

Overall Rating 94%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Absorb is easy to learn and set up with a fantastic Absorb team to help you in every step of the way.
What do you dislike? Not much I don't like. Keep up the great work. If I had to say one thing maybe doing more smaller system improvements would keep clients more engaged.
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George L.

Industry : Construction | Company size : 201-500 | Level : Manager | Focus : Operations | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 27, 2023

An LMS with just enough features to not overwhelm with a great Admin side.

Overall Rating 93%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Admin side is very easy to use. Absorb offers a lot of support to ensure success. I have worked with a few different LMS' - ones with very little features to ones that have a sea of features that you get lost in. Absorb offers just the right number of features and functionality that is straight forward and labelled for ease of use.
What do you dislike? So far I have not experienced any downside to the platform. I am sure that as we fully implement over the coming months we will have some though I believe their "ideas" section is actioned quite regularly with new releases as a means to continuously improve.
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Reviewer verified by LinkedIn

Industry : Airlines/Aviation | Company size : 1,001-5,000 | Level : Consultant | Focus : Education | Experience using the software : Less than 6 months as Administrator, Member of the deployment/customization team

Nov 20, 2023

For the most part the LMS is intuitive and useful!

Overall Rating 90%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The way the administration side is organized (very easy to learn & use daily) + the service is really great. Greg Law has been instrumental to my success in using the LMS and quickly responds to my questions. THANK YOU, GREG!
What do you dislike? I would like to see some reporting functions even further developed so they would be even more tailor-made for our company. That being said, an LMS is a work in progress and the Absorb development teams works really hard to improve. Communication of LMS updates (what has been updated and when) could be better though.
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David G.

Industry : Government Administration | Company size : 1,001-5,000 | Level : Entry | Focus : Education | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 17, 2023

Absorb is an approachable, quality LMS with a number of useful features.

Overall Rating 88%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The templates for content creation offer built-in structural options with lots of customization at the same time. The number of animations and transitions strikes the balance of being engaging and interesting without getting distracting.
What do you dislike? The functionality of embedded video hasn't been perfectly seamless in some of our content creation, but improvements are constantly being implemented, so it is a minimal concern.
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Reviewer verified by LinkedIn

Industry : Retail | Company size : 1,001-5,000 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 17, 2023

The LMS with a great UX and has a great admin side.

Overall Rating 84%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The way the administration side is organized (very easy to learn & use daily) + the service is really great. I always have great support from my Absorb team, and I love that I can create content in-house using Absorb Create.
What do you dislike? I would like to see some functions even further developed so they would be even more tailor made for our company, specifically accessibility (translations, captioning, etc.) That being said, an LMS is a work in progress and the Absorb development teams works really hard to improve.
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Logan N.

Industry : Retail | Company size : 1,001-5,000 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 16, 2023

The LMS is personalized and exceptional and has a great admin side.

Overall Rating 92%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The way the administration side is organized (very easy to learn & use daily) + the service is really great, ideal for modern educational needs.
What do you dislike? I would like to see some functions even further developed so they would be even more tailor made for our company. That being said, an LMS is a work in progress and the Absorb development teams works really hard to improve. Communication of LMS updates (what has been updated and when) could be better though.
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Tania H.

Industry : Hospitality | Company size : 11-50 | Level : Senior | Focus : Education | Experience using the software : 6-12 months as Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 16, 2023

An effective LMS for all sizes of Learning & Development teams and Customer Support is Outstanding?

Overall Rating 92%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The customer support folks are AWESOME! They are reliable, flexible, responsive, patient and knowledgeable.
What do you dislike? We have had some struggles on the reporting side; however, the team at Absorb has been helpful.
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Reviewer verified by LinkedIn

Industry : Insurance | Company size : 501-1,000 | Level : Director | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 15, 2023

Absorb LMS makes it easy for employees to learn and access helpful information.

Overall Rating 92%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? This is very easy to use as an admin. I use this system everyday and if there are ever problems, the support team is very helpful.
What do you dislike? I would like to be able to personalize the system more to our companies needs. Also, I would like if there were more reports/analytics available.
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Reviewer verified by LinkedIn

Industry : Construction | Company size : 501-1,000 | Level : Entry | Focus : Human Resources | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 15, 2023

The LMS with a great UX and has a great admin side.

Overall Rating 93%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The way the administration side is organized (very easy to learn & use daily) + the service is really great.
What do you dislike? I would like to see some functions even further developed so they would be even more tailor made for our company. That being said, an LMS is a work in progress and the Absorb development teams works really hard to improve. Communication of LMS updates (what has been updated and when) could be better though.
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Reviewer verified by LinkedIn

Industry : Insurance | Company size : 51-200 | Level : Senior | Focus : Education | Experience using the software : 6-12 months as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 10, 2023

Absorb LMS is versatile and provides so many options, as well as offering excellent customer service

Overall Rating 95%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? How easy the system is to use, from both the admin and learner perspective. Also, the robust reporting features are a major step up from our previous LMS. The ability to customize the learner dashboard with our logo and company colors is a nice touch, and makes the LMS appear more consistent within our training options. One of the biggest highlights of our Absorb experience has been the customer service, which is truly wonderful. The team is dedicated to your success through implementation.
What do you dislike? The integration process with other systems, such as Salesforce, was rocky. We were left to our own devices with little direction on how to proceed. However, this is just one area that could be improved. The rest of our experience with Absorb, from the sales process at the start to the implementation process (which we are currently doing), has been fantastic, and the reps assigned to our account have been responsive and helpful. Overall, there was very little we disliked about Absorb LMS.
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Reviewer verified by LinkedIn

Industry : Medical Devices | Company size : 201-500 | Level : Entry | Focus : Education | Experience using the software : Less than 6 months as Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 8, 2023

The LMS has a great admin side and is customizable for many different departments!

Overall Rating 87%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The way the administration side is organized (very easy to learn & use daily) + the service from our CSM is superb!
What do you dislike? I would like to see some functions even further developed so they would be even more tailor made for our company. I'd love to have support from Solution Architects that can help us make the LMS a better learning for our customers.
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Reviewer verified by LinkedIn

Industry : Computer Software | Company size : 1,001-5,000 | Level : Entry | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 8, 2023

A user-friendly system with consistent evolutions to maintain pace with client needs.

Overall Rating 85%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The Customer Service & the teams I have communicated with are all reliable, friendly, patient, and flexible. The implementation of our company's organization into appropriate departments and sub-departments was seamless saving us hundreds of hours! I really appreciate the visibility of feedback on other client suggestions too!
What do you dislike? I would like to see more accessible tutorial videos created based on client FAQs and/or best practice tips lesson in order to satisfy "x" condition type of content. Example: "Best practices for setting up and updating a course that is required once a year"
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Reviewer verified by LinkedIn

Industry : Wholesale | Company size : 10,000+ | Level : Entry | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 7, 2023

The Absorb LMS is a leader in the LMS industry!!!!

Overall Rating 98%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Two aspects I like most; 1. User side - it is user-friendly and looks and feels like modern technology should 2. Administrative side - very easy to learn how to use and easy to set up in a short amount of time. The learning curve is low.
What do you dislike? 90% of the functionality is great, there are 10% of minor things that could be improved to make the user experience from the admin side better.
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Amber-lyn S.

Industry : Medical Devices | Company size : 201-500 | Level : Manager | Focus : Education | Experience using the software : Less than 6 months as Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 6, 2023

The customer service and customer support is exceptional.

Overall Rating 89%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Uploading courses and building curricula is straightforward and easy to use. The reporting capabilities are also thorough and robust.
What do you dislike? As a franchise system, there are some functions that we are missing and would love to see developed. That being said, communication with our rep is exceptional and I am confident some changes will be implemented soon.
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Martha T.

Industry : Health, Wellness and Fitness | Company size : 201-500 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 3, 2023

The LMS with a great UX and has a great admin side.

Overall Rating 94%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The way the administration side is organized (very easy to learn & use daily) + the service is really great.
What do you dislike? I would like to see some functions even further developed so they would be even more tailor made for our company. That being said, an LMS is a work in progress and the Absorb development teams works really hard to improve. Communication of LMS updates (what has been updated and when) could be better though.
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Reviewer verified by LinkedIn

Industry : Health, Wellness and Fitness | Company size : 1,001-5,000 | Level : Trainee | Focus : Education | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 3, 2023

Learning made easy and support unmatched! We love our CSM!

Overall Rating 90%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Our support system is unmatched to any other system I work with. Our CSM always responds right away when we have questions and with the exact information we need and usually a recommendation of best practices. This year we updated both to the new admin and learner portals, and where we prepared to have a big adjustment, we didn't! The new interfaces are easy to use and our learners think so too!
What do you dislike? As we implement new parts of the interface (billboards, posters, etc) we have seen provided resources that aren't always correct and have to adjust asset sizes because of this, but once we learned what we needed to do, it was easy to implement, and our CSM made it easy for us to do this in the best ways possible.
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Rebekah W.

Industry : Health, Wellness and Fitness | Company size : 10,000+ | Level : Entry | Focus : Administrative | Experience using the software : More than 1 year as Administrator

Nov 2, 2023

The LMS with a great UX and has a great admin side.

Overall Rating 86%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The way the administration side is organized (very easy to learn & use daily) + the service is really great. One of my favorite things about Absorb is the priority of continuous improvement. I appreciate working with our Client Success Manager to learn about new updates and how to implement the system in a way that is best for our organizational needs. I also appreciate how well Absorbs working with our other authoring systems and resources.
What do you dislike? I would like to see some functions even further developed so they would be even more tailor made for our company. That being said, an LMS is a work in progress and the Absorb development teams works really hard to improve. Communication of LMS updates (what has been updated and when) could be better though.
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Reviewer verified by LinkedIn

Industry : Hospital & Health Care | Company size : 1,001-5,000 | Level : Consultant | Focus : Program and Project Management | Experience using the software : 6-12 months as User, Administrator

Oct 31, 2023

We have really loved Absorb and found it extremely helpful once we integrated it into our business.

Overall Rating 92%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The ability to customize our trainings and the support team has been amazing. Our sales process to onboarding was flawless.
What do you dislike? The one thing we would like to see is a better Google Hangout integration so we can do live calls that are recorded and have them synced directly with our calendar.
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Reviewer verified by LinkedIn

Industry : Marketing and Advertising | Company size : 11-50 | Level : VP | Focus : Operations | Experience using the software : Less than 6 months as Administrator, Member of the deployment/customization team

Oct 30, 2023

Absorb LMS is a great solution for organizing all your training in one handy place!

Overall Rating 89%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Absorb LMS is very user friendly and allows me to create engaging trainings, check on the enrollment status at any point, send reminders, etc. Our implementation specialist, May, was great to work with as well!
What do you dislike? The only thing I can think of is to have more rollup team reporting so I can easily see a "scorecard" for my entire team, in one place.
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Amy P.

Industry : Marketing and Advertising | Company size : 51-200 | Level : Director | Focus : Consulting | Experience using the software : Less than 6 months as Administrator, Member of the deployment/customization team, Member of the procurement team

Oct 23, 2023

End-user friendly, easy to onboard Admins, good for many devices.

Overall Rating 91%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I like that most users have no problems navigating in the Absorb LMS and I appreciate the customer support and ideas portal. It feels collaborative working with this vendor.
What do you dislike? That I cannot generate a report on multiple curricula. However, I feel like there is a lot of roadmap activity and good response to ideas so I am hopeful that will be addressed.
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Reviewer verified by LinkedIn

Industry : Banking | Company size : 501-1,000 | Level : Senior | Focus : Information Technology | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team

Aug 15, 2023

Absorb LMS is overall modern, flexible and versatile

Overall Rating 90%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The admin side is very flexible and versatile once you understand what it is capable of. It may take some training to iron out the details, but once you get it, it is capable of a lot.
What do you dislike? I would like to see mutli-course reports become a standard in the reporting capabilities. That being said, it is on their roadmap and the Absorb development team is actively working on multiple solutions at a time which is supported by their ideas portal.
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Reviewer verified by LinkedIn

Industry : Renewables & Environment | Company size : 501-1,000 | Level : Manager | Focus : Human Resources | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Aug 11, 2023

Great Learning Management System with AMAZING CRMs!

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The system is extremely robust and easy to use. They have an amazingly friendly customer service team, while the speed of launching your course is phenomenal.
What do you dislike? There are no negatives to report. Apart from their customer support team, we also worked with a Project Manager and an account executive and they were all so friendly and helpful.
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Reviewer verified by LinkedIn

Industry : Information Technology and Services | Company size : 201-500 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as Administrator

Jul 29, 2023

A Very Nice LMS that just keeps getting better and better!

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? It has Fantastic customer support Easy to use design Quick import of new learners Easily upload any type of multimedia Customizable interface for branding Out of the box solution at a reasonable price point No extra IT or web developer support required
What do you dislike? I still haven't find anything that I wouldn't like about this company they are amazing and should keep up the good work!
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Reviewer verified by LinkedIn

Industry : Computer Software | Company size : 10,000+ | Level : Owner | Focus : Administrative | Experience using the software : 6-12 months as Administrator

Jul 12, 2023

An LMS with excellent customizability, beautiful UI

Overall Rating 92%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The customizability and flexibility of the system out-of-the-box is great, plus the addition of additional technical features such as API, scheduled data imports, etc. really expand its capabilities to be a custom fit for us. There's not much I can think of that Absorb cannot do as an LMS! And their support team always has great ideas, is extremely responsive, and pleasant to work with. The support we've received from the Absorb team is fantastic - always going above and beyond.
What do you dislike? My company would like to really utilize more social capabilities of the platform, i.e. communities of practice and increased learner interactions. That being said, the Absorb team is always coming out with new features and improvements that I'm really excited about, so really interested to see what comes down the pipeline.
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Lea G.

Industry : Pharmaceuticals | Company size : 10,000+ | Level : Manager | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Jun 30, 2023

An effective LMS for Learning and Development shops of any size.

Overall Rating 97%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Absorb's admin UI makes deploying and assigning training easy. As a first time user, it was immediately clear how to upload a course, make it available, and assign it to users. Because we are a smaller organization, I'm not in Absorb every day, but there's never a need to refamiliarize myself with the layout. Bright colors, big buttons, Navigation on the left, do stuff buttons on the right - it's visually friendly.
What do you dislike? I think there's a miss not having a quick search bar in the Users and Courses screens in the admin panel. When you've got 15 pages or more worth of users, trying to find out if someone in the M's finished their new-hire training can be a few clicks too many.
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Reviewer verified by LinkedIn

Industry : Information Technology and Services | Company size : 201-500 | Level : Senior | Focus : Product Management | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Jun 24, 2023

The LMS has a solid UX with exceptional customer service.

Overall Rating 90%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? It is relatively easy to set up, especially if you follow the project plan provided by Absorb and your customer care rep. We have received impeccable service from them as well, from initiation through execution and on. The reporting and learner experience is good, with little things that can be adjusted for an even better experience. Overall, we are very happy with the product and services.
What do you dislike? There are little quirks, like buttons and icons that feel clunky or even misleading for the end-user. Also, the reporting is good, but not great.
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Mindy S.

Industry : Retail | Company size : 1,001-5,000 | Level : Senior | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Jun 16, 2023

Quick to learn, quick to deploy, quick to customize.

Overall Rating 91%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Absorb provides a nice environment to create courses and curriculum customized to L&D goals. I was up and running within a day. The number of options on how to customized the environment are extensive, yet not overwhelming. Support has been excellent.
What do you dislike? It can be a bit too challenging to customize the LMS Dashboard and course page layouts, but doing this is singular, so the extra effort is not a barrier to custom delivery.
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Larry R.

Industry : Marketing and Advertising | Company size : 1,001-5,000 | Level : Senior | Focus : Education | Experience using the software : 6-12 months as User, Administrator, Member of the deployment/customization team

Jun 8, 2023

Absorb LMS really makes my team's lives easier with it's ease of use

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? My overall experience creating courses and assigning them to our learners has really been positive. I love the high level of customization and the numerous templates.
What do you dislike? Although we've been using the system for quite some time now, I have not been able to track any cons. New features are added regularly, but I still haven't managed to explore'em all.
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Reviewer verified by LinkedIn

Industry : Financial Services | Company size : 501-1,000 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as Administrator

May 17, 2023

Absorb is easy to navigate; reporting feature has limitations.

Overall Rating 68%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Ease of navigation and user interface. Absorb is easy to navigate when entering data or looking for data.
What do you dislike? Reporting! Absorb is unable to do reporting at the level we need it, which results in reports that need a lot of manual work to meet our needs. Also, tech support is often unable to solve a problem, or their solution is that we try upgrading to their business analytics service for an additional fee, with no guarantee that will solve our needs either.
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Industry : Government Administration | Company size : 10,000+ | Level : Manager | Focus : Education | Experience using the software : More than 1 year as Administrator

Jun 22, 2022

Absorb LMS provides a user-friendly method for creating training and tracking progress and results.

Overall Rating 92%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Admin side is intuitive and offers easy templates for a variety of customizations, while the user side offers multiple layouts that they can control and different options to check in on their training progress and certificates. It's so easy now to push out training and reminder messages to mass groups or individuals.
What do you dislike? I have found some minor limitations in reporting and venues that could use improvement, but have found Absorb support managers to be very responsive and helpful in sharing workarounds. I love the community support site feature and see many great ideas there but not enough response from Absorb staff. I would love to see more comments from Absorb so that we know if something has been noted and is in the pipeline.
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Pamela B.

Industry : Hospital & Health Care | Company size : 501-1,000 | Level : Manager | Focus : Human Resources | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Jun 7, 2022

Easy to implement ! Great functionality ! Average Support

Overall Rating 95%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Moving to a new LMS always comes with issues, however, that wasn't the case with Absorb LMS. Quick and easy implementation, lovely UI, and ease of use is the reason why we partnered up with them.
What do you dislike? It's no common secret that their support team is slow. Also when it comes to reporting, the system's capabilities are quite limited.
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Industry : Marketing and Advertising | Company size : 501-1,000 | Level : Manager | Focus : Quality Assurance | Experience using the software : 6-12 months as User, Administrator

Jun 6, 2022

Absorb is an LMS with a great UX and easiest UI and admin dashboard to date.

Overall Rating 91%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The way the admin side is organized (very easy to learn & use daily) and their elite customer service. A killer combination that will enable you and your organization to thrive.
What do you dislike? I would like to see some current functions developed further and the SCORM exportation process to be smoothed out (in regards to providing this service to organizations at a low rate or for free).
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Hugo O.

Industry : Professional Training & Coaching | Company size : 11-50 | Level : Director | Focus : Administrative | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Apr 22, 2022

Absorb LMS stands out for its simplicity and ease of use

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? It has a great user interface and it's extremely easy to use. Course management is great, as well as its numerous integrations.
What do you dislike? We struggled a bit with custom reporting, but we finally got to the bottom of it. Can't really say anything else.
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Industry : Financial Services | Company size : 201-500 | Level : Director | Focus : Consulting | Experience using the software : More than 1 year as Administrator

Aug 18, 2021

Very functional, robust, easy to use and such a beautiful system. Our CSM is also remarkable!

Overall Rating 93%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The upgrades to the interface have made the system much more user friendly, more robust and such a pleasant design. Our CSM has been stellar.
What do you dislike? The delayed support response times when submitting a ticket have been very long, resulting in extended down times. Not being able to call the support team direct for a quick inquiry or assistance is very frustrating. Enrollment delays with our new learners are also frustrating for the learners and our teams.
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Sunny B.

Industry : Marketing and Advertising | Company size : 501-1,000 | Level : Senior | Focus : Education | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Jul 29, 2021

One of the most user-friendly platforms in the market

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? One-of-a-kind company, with a friendly and easy-to-use dashboard, user-friendly nice customer experience, and Kind People.
What do you dislike? Haven't find anything that we should worry about so everything goes as smoothly as possible! Would love to see more of what they can do!
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Industry : Financial Services | Company size : 1,001-5,000 | Level : Senior | Focus : Program and Project Management | Experience using the software : 6-12 months as User

Jul 22, 2021

The LMS with a great UX and has a great admin side.

Overall Rating 96%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Our Client Success Manager has been hugely helpful for walking through admin user-assistance.
What do you dislike? it's not Absorb's fault, but would be helpful to integrate with our HRIS so there wouldn't be as much manual work for admins with groups.
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Reviewer verified by LinkedIn

Industry : Information Technology and Services | Company size : 1,001-5,000 | Level : Senior | Focus : Human Resources | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team

Jun 28, 2021

Easy, simple to use and backed up with a great customer support team!

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Moving to a new platform always comes with issues. With the help of Absorb's qualified team of Project Managers, Account Managers this whole transition phase was smooth.
What do you dislike? The cost is quite high but definitely worth its money. I am really struggling to think of anything else.
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Reviewer verified by LinkedIn

Industry : Broadcast Media | Company size : 1,001-5,000 | Level : VP | Focus : Business Development | Experience using the software : 6-12 months as User

Jun 24, 2021

One of the most user-friendly platforms in the market

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Easy to use, great customer support and easy certification program creation. I also like the fact that we customize our brand.
What do you dislike? Takes quite some time to get used to how the system generates reports, but other than that all good. We are very pleased with our selection.
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Industry : Financial Services | Company size : 1,001-5,000 | Level : Senior | Focus : Program and Project Management | Experience using the software : 6-12 months as User

May 7, 2021

Everything has been simple and easy to use. Creating courses doesn't take much time at all.

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The data grids and all the features tied to them. I've set up many data grid views depending on what I am looking for.
What do you dislike? When creating a new course, I need to click buttons at the bottom to get additional settings, but do not need to click all the buttons. I wish there was a way to default to showing only the buttons and settings I need.
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Bret A.

Industry : Computer Software | Company size : 51-200 | Level : Senior | Focus : Education | Experience using the software : 6-12 months as Administrator, Member of the deployment/customization team, Member of the procurement team

Apr 20, 2021

The LMS with a great UX and has a great admin side.

Overall Rating 97%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The way the admin side is organised (very eay to learn & use daily) + the service is really really great.
What do you dislike? I would like to see some functions even further developed so they would be even more tailor made for our company. That being said, an LMS is a work in progress and the Absorb development teams works really hard to improve. Communication of LMS updates (what has been updated and when) could be better though.
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Reviewer verified by LinkedIn

Industry : Financial Services | Company size : 201-500 | Level : Senior | Focus : Education | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Apr 17, 2021

The LMS with a great UX and has a great admin side.

Overall Rating 99%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The way the admin side is organised (very eay to learn & use daily) + the service is really very good
What do you dislike? I would like to see some functions even further developed so they would be even more tailor made for our company. That being said, an LMS is a work in progress and the Absorb development teams works really hard to improve. Communication of LMS updates (what has been updated and when) could be better though.
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.

Industry : Retail | Company size : 1,001-5,000 | Level : Senior | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Apr 5, 2021

The LMS is very user friendly and an efficient way to deliver and track training.

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Training records at your fingertips, the ability to deploy training across the organization with a few clicks, and the timely assistance we get when we have questions.
What do you dislike? An LMS is always a work in progress and the Absorb development teams continue to work really hard to improve.
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Industry : Oil & Energy | Company size : 51-200 | Level : VP | Focus : Human Resources | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Dec 13, 2019

Not a good choice if you want simplicity & flexibility

Overall Rating 56%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Having implemented the system 2 years ago and been the primary administrator for that entire time, there isn't much I like about this system. It's just not well suited to our needs as a company training internal and external users (employees and customers) in a period of growth.
What do you dislike? The reporting is convoluted and inconsistent. There is no revenue metric reporting, so if you're selling content, you will need to pull information from three different reports and combine them in an Excel worksheet. Report dashboards have different column options, so it's difficult to see information in one place. Support is inconsistent as well; we often heard "We can't do that" as a response to technical issues. No versioning, so when you update a course, you have to re-enroll all users.
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Industry : Computer Software | Company size : 51-200 | Level : Consultant | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team

Aug 23, 2017

A top Learning Management Solution for our business needs

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Easy to use, great user interface and lot of customization options. Reporting is decent but was quite buggy at first.
What do you dislike? The only issue we have encountered so far is that we cannot integrate Absorb LMS with our HRIS, but I heard it's coming soon.
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Reviewer verified by LinkedIn

Industry : Capital Markets | Company size : 5,001-10,000 | Level : Senior | Focus : Sales | Experience using the software : 6-12 months as User

Aug 3, 2017

Great product, great UI and great customer support team

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? It's intuitive and easy to use once you get the grasp of it. The onboarding process ran smoothly with no issues.
What do you dislike? Absorb is one of the well known Learning management systems around, so be prepared to pay a high fee.
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Reviewer verified by LinkedIn

Industry : Telecommunications | Company size : 1,001-5,000 | Level : Director | Focus : Sales | Experience using the software : More than 1 year as User