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Brainshark Reviews
Learning Management Systems (LMS)Brainshark sales enablement software prepares sellers with the training, coaching and content they need to make the most of every buyer interaction. Considered the leading option, built for readiness & mastery.
Brainshark Reviews 2025: Pros & Cons, Ratings & more
Is Brainshark the right solution for you? Read verified Brainshark reviews from people in industries like yours to make a confident choice.
Performance Overview
Overall Rating
81%
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Usefulness
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Usability
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Customer Experience
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Likelihood to Recommend
Highly effective sales training and onboarding tool with good analytics
Jun 21, 2021
What do you like best?
Brainshark was an excellent solution for us for training sales staff and onboarding large teams across global regions. The content-creation tools enable us to upload slides, assist with voice narration, and create videos easily. Analytics and preparation scorecards provide valuable visibility into who has completed training, who requires coaching, and where performance gaps exist.
What do you dislike?
The functionality is solid, but we did experience a few usability lapses within the admin interface. Folder and group management seemed dated, and at times, administering users and checking their progress needed additional manual work. Also, the mobile video player wasn’t the most reliable, and we want to be able to access more editing features in the tool itself (like trimming and merging videos). Seems solid overall, but feels like it could use a refresh.
Great for structured sales readiness, though pricing may be steep
Apr 5, 2021
What do you like best?
Brainshark really shines when you require a more structured programme for sales readiness and role-play coaching or content authoring for non-technical users. The ability of subject matter experts to upload presentations, add voiceovers, quizzes, and launch modules without a deep technical background is a huge positive. We liked that the system integrates with our CRM and enables the sales team to consume training in a way that suits them.
What do you dislike?
The cost structure is relatively high compared to simpler LMS or training tools, which means smaller organisations may find the investment harder to justify. In our case, we felt that innovation on the authoring side had lagged behind some of the newer entrants in this growing market. A few templates felt formulaic, and we wished there was greater flexibility in interactive learning design and micro-learning experiences beyond the traditional slide, narration, and quiz format.
Strong for enterprise training deployment with some usability hurdles
Mar 12, 2021
What do you like best?
Brainshark helped us centralise content, report on completions, standardise curricula, and deliver consistent messages to our global workforce. The implementation support was very responsive, and the system's readiness features also helped us identify preparation gaps and proactively address them. One of its more useful features was the ability to update a presentation and propagate the changes without having to manage URLs or versioning manually.
What do you dislike?
Although the functionality is quite expansive, the interface can be clunky at times, particularly when managing large numbers of users, courses, or transcripts. The mobile experience was cumbersome, and the compatibility with some older browsers was a point of friction for users. If you require very high-end interactivity or design creativity, you may encounter the platform's constraints fairly quickly. It was suitable for a generic type of training, but not for custom-made e-learning modules.
User-friendly content creation with limitations in advanced interactivity
Mar 9, 2021
What do you like best?
One of the things we liked most about Brainshark is how it made content creation accessible. Even our non-programmer and non-designer trainers were able to create modules by uploading PowerPoint slides, narration, and quizzes, and then launching the training. That allowed us to move rapidly, which was important when we had frequent product updates. Reporting dashboards provided clear metrics such as view rates, quiz results, and learner interest, so we knew how effective our content was.
What do you dislike?
That being said, we thought there was less interactivity than you would typically expect with purpose-built authoring tools. You may feel limited if your learning approach requires drag-and-drop simulations, branched scenarios, or rich animation/timing control. The quiz types and branching logic were basic, and mobile video on one of our devices had a bad user interface. At the same time, the prices set for smaller training programmes may lead to a lower return on investment (ROI).
Ideal for large-scale sales training rollout, yet not perfect for niche uses
May 8, 2020
What do you like best?
Brainshark offers a powerful solution for organisations wanting to deploy consistent sales training, onboarding, or knowledge refresh programmes simultaneously across multiple locations. With this tool, we can execute training at scale by batch assigning tasks through our HR/tracking systems, utilizing role-play and coaching features for reinforcement, and providing dashboards of data for insights. We had confidence knowing that industry bodies had recognised it for its authoring readiness tools
What do you dislike?
However, when we demand less formalization or more micro-learning, gamification, or highly interactive scenario-based modules, Brainshark did not seem to be hands-on. The more advanced modules took longer than expected to set up, and the interface often focused on slide-based learning rather than the contemporary, immersive e-learning built around engagement and interactivity. The pricing and complexity are excessive for small teams or those with very niche training purposes.
Overall satisified except for very poor search capabilities
Feb 6, 2019
What do you like best?
Excellent customer service, including chat Good reporting capabilities Easy for everyone to create content
What do you dislike?
They hold your content hostage and do not provide the right information to help you should you want to change LMSs. The search capabilities are poor.