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Medallia Experience Cloud Reviews

Employee Engagement Software

Medallias award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.

(5 reviews)
Last updated: September 2025
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Who Uses This Software?

Customer experience management platform that helps businesses of all sizes capture and analyze customers' feedback across all communication channels to improve the overall brand value.

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Medallia Experience Cloud Reviews 2025: Pros & Cons, Ratings & more

Is Medallia Experience Cloud the right solution for you? Read verified Medallia Experience Cloud reviews from people in industries like yours to make a confident choice.

Performance Overview
Overall Rating 87%
  • Usefulness
  • Usability
  • Customer Experience

  • Likelihood to Recommend

Medallia keeps me accountable and offers great insights

Jun 11, 2025

Overall Rating 87%
  • Usefulness
  • Usability
  • Customer Experience

  • Likelihood to Recommend
What do you like best? Medallia provides me with an excellent means of assessing my performance, particularly in relation to client contacts. I can hold myself accountable and set greater goals when I receive candid feedback on how I performed. It’s satisfying to know that my efforts are recognized and translated into tangible outcomes that are uplifting, understandable, and actionable.
What do you dislike? There is not really much to add to this section, from a user-perspective the product works just like it should.
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Reviewer verified by LinkedIn

Industry : Online Media | Company size : 51-200 | Level : Entry | Focus : Education | Experience using the software : 6-12 months as User

Sleek and intuitive software, but takes time to get used to it.

Mar 15, 2025

Overall Rating 87%
  • Usefulness
  • Usability
  • Customer Experience

  • Likelihood to Recommend
What do you like best? Medallia Experience Cloud feels sleek and intuitive. I love how clean and easy the surveys are to use. No clutter, just straightforward, thoughtful questions. The interface is modern and finding insights or feedback isn’t a chore. Reporting tools are rich, giving me plenty of data to make improvements confidently.
What do you dislike? That said, setting up skip logic took a bit of time to get used to. It’s powerful once you get it, but the interface doesn’t always make it obvious how to establish the right branching paths. After a little guidance, it works well, but getting there could be smoother with more intuitive cues.
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Reviewer verified by LinkedIn

Industry : Computer & Network Security | Company size : 201-500 | Level : Manager | Focus : Human Resources | Experience using the software : More than 1 year as Administrator

It's a great software for feedback, real-time feedback.

Mar 2, 2025

Overall Rating 87%
  • Usefulness
  • Usability
  • Customer Experience

  • Likelihood to Recommend
What do you like best? I really appreciate how Medallia enables real-time feedback, it’s rewarding to recognize team members instantly when customers share kudos. The templates for replying to comments are a nice touch too, as they let me respond quickly and thoughtfully, without writing everything from scratch each time.
What do you dislike? My only frustration is that not all customers respond to surveys, sometimes there's silence or only very negative responses. It makes it harder to get balanced feedback. Getting more consistent participation would make the data far more reliable and useful across the board.
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Reviewer verified by LinkedIn

Industry : Elearning | Company size : 201-500 | Level : Senior | Focus : Human Resources | Experience using the software : More than 1 year as User, Administrator

It has rich analytics, but also a steep learning curve

Apr 15, 2024

Overall Rating 93%
  • Usefulness
  • Usability
  • Customer Experience

  • Likelihood to Recommend
What do you like best? Overall, Medallia brings clarity and insight to customer experience. The deep analytics help shape stronger processes and strategies. Being able to explore who’s responding and why gives me confidence in making decisions that move the needle effectively.
What do you dislike? The advanced analytics side can be a double‑edged sword as sometimes it’s a bit overwhelming, especially if you’re new to it. It takes a bit of time to learn which reports you need and not get lost in the depth. Clearer onboarding or simplified reporting options would really help.
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Reviewer verified by LinkedIn

Industry : Market Research | Company size : 51-200 | Level : Manager | Focus : Human Resources | Experience using the software : More than 1 year as User, Administrator

A great employee engagement tool but sometimes it can be confusing

Mar 11, 2024

Overall Rating 84%
  • Usefulness
  • Usability
  • Customer Experience

  • Likelihood to Recommend
What do you like best? They put a lot of effort while designing Medallia. The UI is sleek, and surveys are clean.. It’s mature in its approach, guiding both customer and employee experience across touchpoints. It doesn’t feel like a clunky add‑on.
What do you dislike? Some advanced settings like branching or logic flows could use clearer visual cues. I sometimes find myself guessing how to build complex paths. With more intuitive visual feedback or walkthroughs, that’d be far less friction in crafting thoughtful surveys.
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Reviewer verified by LinkedIn

Industry : Food & Beverages | Company size : 51-200 | Level : Manager | Focus : Human Resources | Experience using the software : More than 1 year as Administrator