NEXO LMS

NEXO LMS is a specialized learning and development platform designed specifically for Contact Centers and customer service organizations. It provides a complete environment for delivering, managing and monitoring professional training, combining structured courses, multimedia content, assessments, virtual sessions, learner progress tracking and achievement certificates.

NEXO is designed to help organizations develop the skills of agents, supervisors, coordinators, trainers and customer service teams through practical, sector-focused training. Its training catalog covers customer service, quality, accessibility, vulnerable customers, professional communication, regulatory compliance and artificial intelligence.

The platform supports organizations in meeting evolving training and compliance needs, including training related to Spain’s Law 10/2025 on customer service and AI literacy under the European Union AI Act. The Spanish law requires appropriate training and ongoing training for personnel providing personalized customer service, while Article 4 of the EU AI Act establishes AI literacy measures for providers and deployers of AI systems.

Beyond providing training content, NEXO can be used as a complete training management environment for organizations. Companies can manage their training programs directly through the platform or work with NEXO to design, deliver and monitor training on their behalf.

With role-based management, structured learning paths, assessments, virtual learning sessions, progress monitoring and certification, NEXO LMS brings training delivery and training management together in one specialized solution built around the real needs of Contact Center operations.

NEXO LMS is a specialized learning and development platform created for Contact Centers and customer service organizations facing a rapidly changing regulatory and technological environment.

NEXO combines training delivery and training management in one platform, helping organizations prepare their teams for new customer service requirements, artificial intelligence and the continuous evolution of Contact Center operations.

A central part of the platform focuses on current regulatory needs in Spain and Europe. NEXO provides structured training related to Spain’s Law 10/2025 on customer service, including personalized customer attention, accessibility and support for vulnerable customers, as well as AI literacy under Article 4 of the European Union AI Act. The Spanish law establishes training and ongoing training requirements for personnel providing personalized customer service, while the AI Act requires providers and deployers of AI systems to take measures to develop AI literacy among relevant staff.

Beyond compliance, NEXO offers role-specific professional development for Contact Center operators, supervisors, coordinators and other customer service professionals. Its training catalog includes customer service, quality, communication, accessibility, artificial intelligence, regulatory awareness and operational skills.

Organizations can use NEXO to manage their own training programs or work directly with NEXO to design, deliver and monitor training on their behalf. The platform provides structured learning paths, multimedia content, assessments, virtual sessions, progress monitoring and certificates of achievement.