In the age of AI, customers expect instant, personalized customer support. The volume and complexity of customer demands are taking a toll on CX teams. Could customer training bridge the gap?
This article outlines six steps that L&D leaders can take to create effective and profitable external training programs that enhance collaboration, performance, and business success.
Managing a compliance training program doesn't have to be a headache. Returning to these three core principles can help keep compliance training engaging and effective.