Are learning technology vendors building the AI capabilities that L&D buyers actually want?Based on exclusive survey data collected in early 2026 from more than 500 participants across both sides of the market, this report examines the AI expectation gap: How do L&D buyers evaluate AI-powered learning platforms? How are learning technology vendors responding to market demand? Where do these expectations converge or diverge? This is eLearning Industry's exclusive industry benchmark report.
Report
The AI Expectation Gap In Learning Tech 2026: What L&D Leaders Want From AI Platforms Vs. What Vendors Are Building
Report
The AI Expectation Gap In Learning Tech 2026: What L&D Leaders Want From AI Platforms Vs. What Vendors Are Building
by eLearning Industry / Completed
What it's about
Key chapters
-
Part I: The Learning Solutions Landscape
Platform selection, satisfaction, platform types, and adoption trends.
-
Part II: AI Importance And Integration
Features, adoption gaps, investment priorities, and feature divergence.
-
Part III: Learning About AI
Education channels, L&D buyer requests, training formats, content and pricing.
-
Part IV: Skills For The AI Era
Workforce readiness, critical skills, and human-centered learning.
-
Part V: L&D Buyer Personas & Decision-Making Dynamics
Target audiences and buying committee dynamics.
-
Part VI: Measuring The Business Impact Of AI
AI success metrics and outcome measurement.
-
The AI Expectation Gap
Strategies for learning vendors and L&D buyers.
Help spread the word by sharing this survey with your network.
Explore the Research
Discover the results and key takeaways from the survey.
Other resources by eLearning Industry
Ask me anything