June 9, 2021
Business Reality Check For Learning: Net Present Value—Part 2
Practitioners refer to ROI without sensibility to its intent or how it applies to their learning efforts in relation to operational decisions. Your stakeholders expect learning to maximize operational ROI, not be held accountable for it. This is what stakeholders expect and how they measure ROI.
by Ajay Pangarkar, CTDP, CPA, CMA