Microlearning Best Practices

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6 Ways To Use Microlearning In Customer Service Online Training

6 Ways To Use Microlearning In Customer Service Online Training

Your customer service staff works on the front lines of your organization. They are the ones that keep customers happy and loyal by addressing their needs and helping them stay well-informed. As such, they need quick online training resources that they can access anywhere, even in the middle of a transaction. In this article, I'll highlight 6 ways that you can use microlearning in customer service online training.

6 Tips To Develop Bite-Sized Mobile Learning Experiences

6 Tips To Develop Bite-Sized Mobile Learning Experiences

Microlearning and mobile devices are a natural fit. But how can you create bite-sized mobile learning experiences that achieve the desired outcome in a fraction of the time? In this article, I'll share 6 tips to design easily digestible bite-sized online training content for mobile learning.