Firmwater LMS Reviews 2026: Pros & Cons, Ratings & more – Page 2
Is Firmwater LMS the right solution for you? Read verified Firmwater LMS reviews from people in industries like yours to make a confident choice.
Great company with personal service! Any device that can reach the internet can be used!
Overall Rating
98%
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Usefulness
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Usability
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Customer Experience
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Likelihood to Recommend
What do you like best?
Liam O’Donovan has been an incredible pleasure to work with... he is incredibly responsive and has been there to help from day one! This was the first time we had ever used a service like this and were unfamiliar with the operational logistics. He made it clear and simple. To be succinct - they do it right!
What do you dislike?
Quite honestly, there has not been one example that I can describe as a negative. While this seems impossible in todays world, I must admit, all the negatives with other companies (no humans on line, rude, unfamiliar with product they sell), this is not the case with this company.
Excellent, dependable, user-friendly LMS with unparalleled customer service experience
Overall Rating
100%
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Usefulness
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Usability
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Customer Experience
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Likelihood to Recommend
What do you like best?
The ease of use and ease of navigation, amazing personalized customer service experience, reliability, and very easy to learn how to navigate. It has been very helpful to create countless client sites (which can be individually branded as necessary), and grant content from our host site to the various client sites depending on the training that has been purchased. The ability to customize the setup of complex programs has been invaluable.
What do you dislike?
I genuinely don't have anything bad to say about the Firmwater LMS due to the fact that in my experience when there was a "missing" feature or improvement desired, the Firmwater team is responsive and solutions-focused. They want to see you succeed in your business goals.
Customer service is outstanding. .Absolutely dependable.
Overall Rating
92%
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Usefulness
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Usability
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Customer Experience
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Likelihood to Recommend
What do you like best?
New Home Co-broker Academy LLC is a five-year-old distant learning eCommerce business that trains real estate agents to work with home builders. After trying two other LMS providers in our first year, we discovered Firmwater.com. It is one of the best business decisions we made. The core reason is simple: They are dependable in every sense of the word. If you provide online training of any size, Firmwater is worth a serious look at firmwater.com.
What do you dislike?
We like everything about this company. We think you will too. Anyone looking for a professional, customer service driven learning management system should take a hard look at Firmwater com. They will be glad they did.
A dynamic LMS for training companies who want to differentiate themselves from the competition
Overall Rating
82%
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Usefulness
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Usability
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Customer Experience
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Likelihood to Recommend
What do you like best?
Firmwater's technical/ customer support is incredible. My most favorite benefit to our partnership! They've spent countless hours working with me to meet the needs of my clients. Response time is fast and issues have always been resolved in a professional and timely manner (even on the week ends). I'm a small client in their portfolio but I am made to feel that I am just as important as the larger ones. Their support really makes the difference!
What do you dislike?
We have to comply with individual state and local jurisdictions that require specific information to be included on student completion certificates. The platform only allows for one template per client site, which can be a real limitation. Still, the Firmwater support team has helped us to achieve compliance by offering up different solutions that have worked for us thus far.
I have worked with LMS procurements and evaluation or 20+ years. Firmwater has my vote as #1.
Overall Rating
94%
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Usefulness
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Usability
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Customer Experience
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Likelihood to Recommend
What do you like best?
continual upgrades timely and detailed response to all support requests help with Articulate Storyline and Shopify. elegant design ability to private brand label LMS for our clients
What do you dislike?
lack of portal functionality built in; however, we have been able to easily integrate Firmwater with our portal
