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Mercu: Chat-based Onboarding & Training Features

Learning Management Systems (LMS)

Mercu enables forward-thinking businesses to onboard and train their employees in the flow of work, right where they spend most of their time online: chat apps like WhatsApp, SMS, Telegram, Slack and Messenger.

Last updated: September 2022
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Pricing

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Who Uses This Software?

Anyone who wants to drive lasting behavioural change and real business outcomes through frictionless onboarding and training.

Mercu: Chat-based Onboarding & Training Features: That Differentiate it from the Competition

Learn more about Mercu: Chat-based Onboarding & Training features that set it apart from the competition. Discover how its unique tools and capabilities enhance your processes.

Accounts

Add a new user Allows administrators to add new users directly to their LMS for streamlined user management.
Archive users Deactivate and store user accounts without deleting them.
Browse list of users View all registered users in the system.
Bulk User Actions Manage multiple user accounts at once.
Custom/Mandatory User profile fields
Upload users Import users via spreadsheet.

Activity grading

Course History View completed and ongoing courses for each user.
Gradebook
Gradebook audit trail Track all grade changes over time.
Gradebook comments
Manual Grading ("Marking") Manually review and grade submissions.
Multiple grading scales

AI Features

Adaptive Learning
AI Powered
Chatbot
Content development
Content Translation
Intelligent recommendations
Natural Language Processing
Predictive analysis
Quiz generation
Text-to-speech

Authentication

Active Directory/LDAP Integration Authenticate users via corporate directories.
Custom User login page Personalized login interface.
Manual Accounts
No login Allow content access without authentication.
SAML2/API Integration Single sign-on and external authentication.
Self-Registration Users create their own accounts.
Self-Registration w. Admin Confirmation User signup requires admin approval.

Categories

Assign Courses to categories Organize courses under specific categories.
Create new Categories Add new organizational groups for courses.
Manage Categories Edit, delete, or update categories.
Priced Categories (Bundle)

Certificate management

Certification life-cycle
Manage certification templates
Predefined certification templates Use ready-made certificate designs.
Unique Certificate by Course
Unique Certification by Curriculum

Compliance management

Certificate expiration notifications Alerts when certificates are near expiry.
Certification Expiration Management Manage timelines and renewal rules.
Due Date notifications Notify learners of upcoming deadlines.
Soft/Hard Stop Due Dates

Course Creation

Assignments Engine Create and manage learner assignments.
Built-In Authoring Tool Create content directly inside the platform.
Can reuse PPTs, PDFs, Videos Upload and repurpose existing material.
Changing Course default settings Modify core course configuration.
Consume online video content Embed or stream video lessons.
Content Library
Course backup Options Backup and restore course data.
Drag & Drop Interactions Interactive content creation.
Hybrid Learning Courses
Learning Paths (Curriculums) Sequence courses into structured programs.
LRS
Scheduling LIVE events
Survey Engine Create learner surveys.
Tests Engine Build quizzes and exams.
Upload courses Import courses into the platform.

Customization

Mobile Learning Support Optimize learning for mobile devices.
Personalized views

Enrollment

Attendance Tracking Track presence in sessions.
Automated Enrollment (based on User data) Enroll users automatically by rules.
Guest Access Settings Allow non‑registered users limited access.
Manual Enrollment Manually assign users to courses.
Progress Tracking Monitor learner progress in real time.
Self-enrollment Allow learners to join courses freely.
Self-enrollment (with a PIN #) Require a PIN for enrollment.
Survey enrollment (based on a response) Enroll based on survey answers.

Format

Course Discussions
Gamification Format
Learner Upload
LIVE Chat Option Real-time messaging inside courses.
Social Format Social interaction‑focused layout.
Topics Format Organize course by topics.
Video Conferencing Integration
Weekly Format Course structured week by week.

Gamification

Badge customization
Badges
Customize Gamification mechanics
Leaderboards Rank learners based on achievements.
Levels Define progression stages.
Points Award points for activity.
Rewards Offer incentives for achievements.

Interface options

Additional external pages
Block Management
Calendar Settings
Language settings Set default or custom system language.
Learning Accessibility
Location Settings Configure regional settings.
Media embedding settings Control embedding permissions.
Multilanguage Support Provide support in multiple languages.
Ready-made Themes

Learning types

Asynchronous Instructor-led
Asynchronous Self-paced Learners progress independently.
Blended Learning Mix online and face‑to‑face training.
Synchronous Virtual Classroom

Mobile learning

Offline (disconnected Mobile app)
Online (Internet connected) Access content with full connectivity.

Offline

Support for offline access to content Downloadable materials for offline study.

Reports

Automated Report Scheduling Send reports automatically.
Canned Reports Prebuilt report templates.
Dashboards and Graphic Reports Visual analytics dashboards.
Email delivery of Reports Send reports via email.
Exporting Reports in variety of formats Export data as PDF, Excel, etc.
Grading Report Settings Customize grade reporting.
Learning Analytics Tools
Training Record Maintenance Maintain full training logs.

Roles

Define roles Create custom permission roles.
Role Assignment
System Permissions per role
Teams and Team Hierarchies

Security

Anti-spam Protect forms and communication.
Anti-virus Scan uploaded files for threats.
IP Blocker Block specific IP ranges.
Restrict registration to specific domains Limit signups by email domain.
Strong Passwords Enforce secure password rules.

Shopping cart

Built-In Shopping Cart
Shopping Cart as Plug-In

System reports

Automatic email reports in predefined intervals Send periodic system reports.
Custom reports generator Create custom report layouts.
Email notification settings Control notification rules.
Live Logs Monitor system activity in real time.
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