Completion rates and passing scores tell L&D teams that employees finished a course. They say far less about whether the employee does the job differently afterward. This article looks at the research behind that gap and what teams can build into training design to close it.
When Subject Matter Experts build workplace training, their depth of knowledge often works against the people they are trying to teach. This article explores the cognitive science behind why—and what L&D professionals can do about it.
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