Why Do Employees Quit? The Hidden Reasons Leaders Overlook
Employees leaving a company is common in the business world. In fact, an attrition rate of 10–20% should not really be a cause for concern, as it often indicates that employees are pursuing better job opportunities, exploring different career paths, or relocating to a new area. These reasons don't point to intraorganizational problems but rather natural progressions in a person's life. However, when employee turnover rates exceed 20%, it's time to start looking for other reasons why they quit. And while these may not be as obvious, they are still enough to disengage your workforce, causing your company to lose valuable knowledge and slow down productivity. In this article, we will discuss 7 "hidden" reasons causing employees to quit their jobs, beyond the ones that immediately come to mind.
7 Less Obvious Reasons Employees Quit
When we consider the causes of employee turnover, we often think of the most obvious answers, such as seeking higher salaries, more benefits, or perhaps bad management. However, other factors could result in employee disengagement and, eventually, high attrition rates.
1. Lack Of Psychological Safety
It is essential for employees to feel comfortable and safe to speak their minds, express their opinions, and voice their concerns whenever something disrupts their daily routines. At the same time, they must feel free to own up to mistakes without fearing that their supervisors or colleagues will ridicule them or try to retaliate. When this supportive environment doesn't exist or is lacking, employees grow frustrated. Although they might not show it immediately, over time they will become disengaged and seek a work environment where their voice is heard and appreciated.
2. Misaligned Values
It is typically advisable that employees separate their personal lives from their professional lives. Still, a significant mismatch between one's personal views and values and those of one's employer can certainly lead to disengagement. For example, an employee committed to social responsibility may struggle to continue working for a company that prioritizes profit over the community's well-being. While it may be difficult to explain such a reason for quitting during an exit interview, HR professionals need to understand that many employees, particularly younger ones, are becoming increasingly aware of their employers' core values and social agenda and will not hesitate to leave an organization that contradicts their beliefs.
3. Ambiguity Fatigue
When we talk about ambiguity in the workplace, we refer to instances where an employee is unsure about what is expected of them or how to complete a task. You may think that this only happens during onboarding, where employees are still getting the hang of their new position. Yet, unclear expectations, conflicting requests, lack of direction, and poor prioritization can extend well after the first stages of one's employment. While unexpected circumstances can arise for most professionals, constantly working in a state of uncertainty can take a toll on employees' morale and overall engagement. This situation will eventually lead to mental fatigue and the desire to find a more stable work environment.
4. Invisible Labor That Goes Unappreciated
While a person's job description outlines their official tasks and responsibilities, what it overlooks is their invisible labor. This term refers to various tasks around the workplace that are crucial for its smooth operation, but no one person is clearly responsible for them. These tasks can include resolving conflicts with clients, ordering supplies, organizing company parties or events, taking notes during meetings, etc. Each of these actions is significant, and when they go unrecognized or unappreciated, employees who perform them may grow resentful and frustrated. Eventually, they stop going the extra mile and slowly become indifferent toward their work environment.
5. Toxic Positivity
Everyone appreciates a positive attitude in the workplace and a word of encouragement, especially during challenging times. But what happens in a work environment that pressures its employees to express only positive feedback and suppress any negative experiences, emotions, or reactions? Then, we are talking about toxic positivity, a situation that can be very uncomfortable and unpleasant for your workforce, causing emotional dissonance and even becoming a reason to quit. Forcing positivity upon employees invalidates their experiences, discourages them from speaking their minds, and cultivates a dishonest and stifling work environment.
6. No Freedom To Take Initiative
It's not uncommon for employees to seek ways to improve processes, kickstart side projects, test new ideas, or pursue a specific skill development path. These actions are only a few examples of the many ways in which employees can take initiative to enhance their work, advance their careers, or contribute to their company's efficiency. When a work environment is overly rigid or burdened with bureaucratic processes, employees may feel like they are given no freedom to improve and innovate. Over time, this situation will stifle employee creativity, potentially driving them to seek a more flexible employer.
7. Loss Of Meaning
The final hidden reason why employees quit, and perhaps the most difficult one to reverse, is that their job no longer brings meaning to their lives. Once they reach that point, no salary increase, extra benefits, or stability will be enough to change their minds and keep them committed to their role. Purpose is personal for every individual and can be found in different aspects of their job, such as the impact it has on the world, the flexibility it gives them, the relationships they cultivate, and more. If, for any reason, employees stop feeling like their work matters, disengagement is likely to follow, and perhaps even resignation.
Understanding The Reasons Why Employees Quit
The reasons behind an employee leaving their job are not always related to a major life change or a dramatic fallout with a supervisor or colleague. More often than not, the factors that drive individuals to seek new professional opportunities are less obvious and silently accumulate over a long period of time. Daily microaggressions, unrecognized contributions, and moments of uncertainty can slowly wear down an employee's engagement and eventually cause them to walk out the door. It is essential for leaders to be aware of these hidden reasons employees quit and take measures to foster a corporate culture that supports, understands, and values them, enhancing their motivation and loyalty.
