How Scenario-Based Microlearning Can Help Achieve The Holy Trinity Of Corporate Success

Scenario-Based Microlearning For Corporate Success
Sergey Nivens/
Summary: Productivity is what every corporate organization wants to boost. Higher productivity means a lot for an organization, but to put it in broad points, it means higher profitability, better organizational image and goodwill, higher customer satisfaction and better products and services, to name a few, all of which are an organization’s core business goals. In this article, we'll discuss those skills.

Scenario-Based Learning For Corporate Success

An organization’s employees are the drivers of an organization’s productivity, and in order to achieve flawless productivity, every employee must be adept in 3 types of skills that constitute the holy trinity of productivity. What are these 3 types of skills, you ask? Well, let’s have a look.

What Is The Holy Trinity Of Productivity?

The holy trinity of productivity can be achieved by augmenting 3 types of skills, which are as follows:

  1. Hard skills
    These are skills or abilities which are job-specific and require expertise in a particular subject. These can be easily quantified. For example, computer programming, web design, typing, accounting and the like.
  2. Soft skills
    These are also known as “people skills” or “interpersonal skills.” These are skills that require expertise in how an individual relates to or interacts with other individuals. They are hard to quantify. Examples include communication, leadership, time management, teamwork, and patience to name a few.
  3. Situational awareness
    This is a critical skill for any employee to have as it helps them understand how their actions and decisions can impact the present and future well-being of an organization.

Excelling in these 3 types of skills boosts employee productivity and helps an organization achieve each of its business goals. But finding a digital learning methodology that can develop these skills perfectly for employees has been a challenge, until now. Scenario-based microlearning has been found to be the most suitable digital learning strategy to help employees achieve this holy trinity of productivity. Let us now discuss why.

Why Scenario-Based Microlearning?

1. Works For Hard Skills

Scenario-based microlearning works for hard skills because it presents learning in a story format. Hard skills involve the cognitive part of the brain (i.e. the pre-frontal cortex, which is associated with short-term memory). Scenario-based microlearning creates an emotional and behavioral connection with the learner, which allows the transfer of the learned skills or knowledge to the hippocampus, which is the part of the brain associated with long-term memory. Hard skills involve troubleshooting, research, analysis, and rationale as well as design thinking and the ability to find multiple solutions to a problem, all of which can be taught using short, 5-minute scenarios.

2. Works For Soft Skills

Scenario-based microlearning also works wonders for soft-skills training, as it lets learners practice interpersonal and communication skills in a safe, virtual environment where their mistakes will have no real-life consequences. By going through the scenario/story as a character, the learner makes choices along the way while getting the repetition necessary to learn a soft skill. Soft skills are behavioral skills that are associated with a part of the brain called basal ganglia, which is impacted when a person makes errors and makes efforts to correct those errors. Scenario-based microlearning also helps learners relate to a scenario or situation, and then make correct decisions in real life.

3. Works For Situational Awareness

Scenario-based microlearning works great for situational awareness as well. In fact, nothing can prepare a learner/employee for a situation at work better than a scenario where they have to make correct decisions by understanding the information presented to them, the events that take place, and the actions of other characters in the scenario. Scenario-based microlearning, when designed properly, affects the amygdala, which is the part of the brain that is associated with the ability to read/react and anticipate what will happen by looking at what is or what has been going on in one’s immediate environment.

The above points highlight how scenario-based microlearning can be modified in different ways to effectively train learners in hard skills, soft skills as well as situational awareness. It is up to the Instructional Designers to build scenario-based microlearning around a broad range of contexts and situations pertaining to each type of these skills. Make sure that the modules are interactive, engaging, and use rewards and punishments to reinforce behaviors. Doing this will help learners excel in the holy trinity of productivity, boost productivity, and help organizations achieve their business goals.

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