Corporate Learning And Development

April 20, 2017

9 Best Practices To Create Memorable Customer Service Online Training

Customer loyalty is founded on superior customer service and open communication. But do your employees have what it takes to provide excellent customer care? In this article, I'll share 9 best practices to create memorable customer service online training.

by Christopher Pappas

April 20, 2017

The 3 Cs Of Successful Multigenerational Training

There is so much focus on how to reach and connect with the Millennials right now, that many organizations are unintentionally alienating other generations in their Learning and Development focus. So how do learning leaders speak to a multigenerational workforce, and capture and hold the attention of all of them? Here is what you need to know to create effective multigenerational training.

by Jack Makhlouf

April 19, 2017

8 Skills For Learning And Development Professionals To Future Proof Your Career

Make no mistake, our profession is needed now more than ever, but not in its current form. This illustrated guide explores 8 skills for Learning and Development professionals that will help transform L&D and future-proof your career.

by Arun Pradhan

April 19, 2017

The Importance Of Data-Driven Learning In Learning And Development

How to leverage data and analytics to make informed decisions. The importance of validating and elevating the Learning and Development department to a position that truly has an impact on the company and most importantly highlights real results!

by Micah J. Griffo

April 17, 2017

Why Personalization Is The Key To Corporate Learner Engagement

Today’s corporate learner is overwhelmed, impatient, and distracted. Learn why personalization is so effective for today’s corporate learner engagement and how to start implementing personalized learning programs with the right learning technology.

by Victoria Hoffman

April 17, 2017

How Can You Measure The Learning Effectiveness Of Online Courses And Create A Positive ROI?

While it is obvious that Learnability or learning effectiveness of online courses has an impact on ROI, its measurement is rather a tall order. This article outlines how you can use our framework to predict, measure, and validate the learnability or learning effectiveness of your online courses.

by Asha Pandey

April 13, 2017

Game Thinking For Learning And Development: Are We Asking The Right Questions?

"Isn’t gamification just sugarcoating boring eLearning content?" Let's explore what is wrong with this question, and find out what you should be asking instead when applying game thinking to learning!

by Zsolt Olah

April 11, 2017

Why You Should Use Content Curation To Support Your Corporate Training - 5 Questions Answered

Today’s learners need information that is relevant, up-to-date, and fresh and accessible. That’s where content curation comes into play. In this article, I outline how you can use the content curation strategy to support your corporate training.

by Asha Pandey

April 7, 2017

Narrative Driven Instructional Design: 3 Ways Serious Games Produce Compelling Learning

Stories should be a part of any Instructional Designers tool kit; they are a powerful technique to help learners explore and understand concepts. But stories are an underused component of Learning and Development; here we explore narrative driven Instructional Design, what we can learn from serious games, and how to weave stories into your designs.

by Helen Routledge

April 4, 2017

Attention And The 8-Second Attention Span

There is a popular belief that the human attention span has shrunk because of the expanding uses of technology. Some Learning and Development professionals are saying instruction must adapt to this much-lowered attention span. Here’s the problem: The evidence for a lowered attention span is fiction. In this article, I’ll discuss the fictional “research”. Then we’ll discuss what attention is and how it relates to organizational learning.

by Patti Shank, PhD

April 4, 2017

2017 Preview: 11 Learning Management System Technology Trends By The Industry's Top Analysts

A comprehensive preview of the most interesting advancements in Learning Management System technology for 2017 as designated by our industry’s top analysts.

by Ramesh Ramani

March 28, 2017

Using Your LMS To Put The Right People In The Right Roles

Bad role placement can result in poor employee engagement but that's not all - it can impact productivity and your bottom line. Here's how you can use your LMS to fix the problem.

by Juliette Denny