Performance Overview
Overall Rating 94%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend

Great services, they exceed my expectations everytime.

Sep 11, 2018

Overall Rating 100%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? The personal service that the team has. The fast response and that they really listen to what my needs are.
What do you dislike? there is nothing I dislike from CommLab. they always provide great service.......................
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Ana H.

Industry : Cosmetics | Company size : 1,001-5,000 | Level : Manager | Focus : Program and Project Management | Experience with the company :

Best value for the quality of the work, can do wonders with little input

Sep 8, 2018

Overall Rating 90%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Commlab is my most customer-oriented service provider. Learning development can sometimes take much back and forth, and Commlab is patient and always open to feedback. Never has anyone on the team said anything negative, when frequently we are the bottleneck.
What do you dislike? Not much really, but being based in the US sometimes we may have some scheduling challenges due to time zone. But even then, the team is very accommodating.
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Luz L.

Industry : Packaging and Containers | Company size : 10,000+ | Level : Director | Focus : Human Resources | Experience with the company : More than 1 year

Quick turnaround and dedicated to seeing our project complete on time and on budget

Sep 5, 2018

Overall Rating 87%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Our project needed a vendor that was training focused. We interviewed a number of larger firms that showed little to no interest in the training piece of this project. CommLab India came in with a direct focus on what we needed to achieve and made that happen on time and on budget.
What do you dislike? Since we are US-based it was the time difference and sometimes the language barriers, but in the end that was easily manageable.
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Ronald L.

Industry : Biotechnology | Company size : 5,001-10,000 | Level : Manager | Focus : Education | Experience with the company :

Reliable , timely and reliable creation of content. Prompt service is the hallmark

Sep 5, 2018

Overall Rating 100%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Ayesha and team have an in depth understanding of the digital learning space. They did a lot of hand holding with us since we were new to the space. they hve a talented and dedicated team to support them and are always available to support. The personal touch that they give to the work is phenomenal. The pricing above all is very reasonable. The involvement that they bring to the table makes them stand out.
What do you dislike? Nothing at all, no room for complaint left by them . I don't know why you need 75 characters for this comment on people who leave no stone unturned to keep you happy.
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Sainath S.

Industry : Pharmaceuticals | Company size : 501-1,000 | Level : Manager | Focus : Sales | Experience with the company : More than 1 year

They develop a series of elearning courses for us.

Aug 28, 2018

Overall Rating 97%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? The courses they create are visually appealing and engaging. They are responsive and easy to work with.
What do you dislike? There's not really anything I dislike. Maybe sometimes we get material later than expected. They could maybe let us know in advance if they cannot make a deadline.
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Gwen H.

Industry : Accounting | Company size : 10,000+ | Level : Manager | Focus : Administrative | Experience with the company : More than 1 year

eLearning Module development project

Oct 26, 2017

Overall Rating 100%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Great organization, communication and eye for detail. The team we worked with at CommLab went above and beyond for the project and pointed out discrepancies and minor details that other vendors would have missed.
What do you dislike? There is a very minor communications boundary due to time differences, but if worked correctly can be leveraged to work very well.
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Chris P. — Project Manager at PharmaDigital Communications

Industry : Elearning | Company size : 1-10 | Level : Manager | Focus : Education | Experience with the company : 6-12 months

Commlab is a reliable supplier

Oct 5, 2017

Overall Rating 97%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? reliability flexibility technically strong
What do you dislike? -
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Lei X. — Technical Vendor Manager at Welocalize

Industry : Computer Software | Company size : 501-1,000 | Level : Manager | Focus : Engineering | Experience with the company : More than 1 year

Commlab helped us with some educational tools for online learning.

Oct 5, 2017

Overall Rating 100%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Working with the Commlab team is incredibly easy. They are professional and responsive and they really know what they are doing. Their prices are very competitive as well.
What do you dislike? Nothing!
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Kristin L. — Tourism & Hospitality, International Development, Tourism Workforce Development, Sustainability, Indigenous Peoples

Industry : Education - Higher | Company size : 10,000+ | Level : Director | Focus : Education | Experience with the company : More than 1 year

True value for money.

Oct 4, 2017

Overall Rating 97%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? Friendly and down to earth approach
What do you dislike? None
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Swapnadeep G. — General Manager - Technical Training at Abbott Healthcare Pvt Ltd

Industry : Pharmaceuticals | Company size : 5,001-10,000 | Level : Manager | Focus : Support | Experience with the company : More than 1 year

Good competent, human team with very good results!!!

Oct 2, 2017

Overall Rating 90%
  • Achieved Results
  • Communication
  • Deadlines
  • Quality of Service
  • Responsiveness
  • Value for Money
  • Likelihood to Recommend
What do you like best? The will & passion to create a good learning content for their customer Good contacts Easy handover of eLearning content - CommLab brings a lot of knowledge in general contents but also in Company specific topics it takes not a lot of time to teach eLearning creation team I also really liked that all the team members were involved in the discussions Proffessionality
What do you dislike? Sometimes the Communication is not easy but this is more or less because of the distance.
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Yves N. — Sales Representative SI/OEM bei Mettler Toledo GmbH

Industry : Industrial Automation | Company size : 10,000+ | Level : Intern | Focus : Education | Experience with the company : More than 1 year