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Paylocity Reviews
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Who Uses This Software?
Web-based payroll and HCM solution that helps small to large enterprises manage and track employees' compensation, deductions, benefits, time-off requests, retirement plans, engagement and more.
Paylocity Reviews 2026: Pros & Cons, Ratings & more – Page 2
Is Paylocity the right solution for you? Read verified Paylocity reviews from people in industries like yours to make a confident choice.
Performance Overview
Overall Rating
88%
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Usefulness
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Usability
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Customer Experience
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Likelihood to Recommend
Paylocity streamlines payroll and HR but sometimes frustrates with support delays
Mar 11, 2024
What do you like best?
Switching to Paylocity improved payroll processing significantly: payroll is easier to run, employee information is better organized, and features like time tracking and direct deposit management save considerable time. Its mobile-friendly portal is a boon for employees, allowing self-service for payslips, time cards, and leave requests. We appreciate having payroll, benefits, time tracking, and HR in a single ecosystem which reduces the need for multiple vendors.
What do you dislike?
Customer support can be inconsistent. While many issues are resolved smoothly, more complex problems especially around reporting or benefits setup may take multiple follow-ups. Additionally, some HR functions feel rigid and not easily customizable to our unique workflows, making certain tasks more manual than one would expect.
A generally reliable all-in-one HR system with room for better user experience and support
Dec 2, 2023
What do you like best?
Paylocity provides a complete solution for HR, employees, and payroll that lets you handle most aspects of the employee lifecycle in one place. The interface is relatively user-friendly, and many of the processes, such as payroll runs, check processing, are much easier to do than doing them manually. When we encounter snags, customer service typically gets back to us. For most organizations, it provides a consolidated, structured HR toolbox that reduces errors and administrative overhead.
What do you dislike?
The platform’s complexity becomes obvious when dealing with advanced configurations. For example, editing PTO accrual rules or configuring cost centers has required submitting detailed support requests, which can feel cumbersome and unclear. The UI tends to be broad and somewhat cluttered, forcing me to jump between multiple sections just to complete related tasks; a smoother experience would be helpful.
A strong HR foundation with robust payroll features
Jul 19, 2023
What do you like best?
Paylocity offers a solid all-in-one solution for payroll, HR, and benefits administration. The payroll module is accurate and dependable, while the HR tools help centralize employee data in one place. We’ve also found the compliance alerts to be helpful for staying ahead of regulatory changes. Overall, the platform supports efficiency across multiple HR functions and has helped our team immensely.
What do you dislike?
Customer support response times can be inconsistent depending on the issue. Some more complex questions require follow-ups before being fully resolved. Customizing certain workflows or reports can feel restrictive without vendor help, which slows down problem-solving for advanced users.
Balanced HR platform with dependable basics, but expect occasional friction for complex needs
Mar 12, 2023
What do you like best?
Paylocity handles the essentials reliably: payroll, basic HR, benefits, time-off requests, and direct deposit workflows are all accessible and function smoothly. The interface is clean enough to learn quickly, and for standard day-to-day activities, the system is efficient. Customer support tends to respond when needed, particularly for simple questions. For many companies, especially those without highly complex HR needs, it offers a straightforward, centralized solution.
What do you dislike?
Where Paylocity struggles is customisation and advanced configuration. Trying to tweak accrual rules or set up bespoke payroll codes has been a hassle, sometimes requiring lengthy support exchanges. The user interface can feel overwhelming when navigating between modules, and finding the right setting often takes multiple clicks. For businesses with heavy customization or advanced HR workflows, these limitations can slow things down.
Good for standard HR needs, but customization and reporting still pose challenges
Jun 11, 2022
What do you like best?
For regular HR duties including payroll, simple time and attendance, and standard benefits enrollment,Paylocity gets the job done. Many of our daily operations are being conducted more efficiently. The basic reporting features are adequate for common business needs, and the cloud-based, self-service environment helps employees access information easily from anywhere. For smaller to medium-sized teams with straightforward needs, the platform is a solid choice.
What do you dislike?
However, the reporting options are not very flexible. And on the few occasions when I wanted to try creating more sophisticated or specialized reports, it would usually entail a workaround or a call to support. This can be frustrating for businesses that require more robust reporting and analytics capabilities. Second, the ability to integrate with external accounting or payroll modules took longer than anticipated, which delayed some of the benefits of automation.
