Outstanding Software Training - How To Turn Online Training Into A Competitive Advantage At Each Step Of The Customer Journey

by 360Learning

Learn how to develop a scalable training structure and stand out from competitors. Whether acquiring, hosting or supporting your customers during the update process, this eBook will help you discover that digital training has become essential for software publishers.

Key Chapters

  1. Introduction

    Over the past few years, the software publishing market has seen exponential growth and all signs indicate that this is just the beginning.

  2. Education And Training To Trigger Sales

    In an increasingly competitive market, education and training are must- haves to acquire new clients.

  3. Successful Onboarding, Critical For Strong Performance

    The onboarding process and the time between rollout and when a client can successfully begin to use a product, is particularly crucial for software publishers.

  4. Setting Up A Training Structure To Support Change

    To be able to quickly adapt to change, companies must be able to create and launch engaging training programs in record time.

  5. Conclusion

    Training drives growth at each point in the customer journey.

Today, it is imperative to create a digital training structure capable of supporting growth without causing costs to increase exponentially. The trainer’s role is central at each step of the customer journey, from onboarding to contract renewal.

Growth alone is not enough. For software publishers, cultivating lasting relationships with customers is key to becoming, or remaining, market leaders. As 360Learning explain in their free eBook Outstanding Software Training – How To Turn Online Training Into A Competitive Advantage At Each Step Of The Customer Journey, software is a complex product for customers, and so ongoing training is necessary. By delving into the insight given here, you’ll be able to set up a successful training structure to support real change.

Christopher Pappas photo

Christopher Pappas
Founder of The eLearning Industry's Network