Articles

July 2, 2016

Usability And User Experience In Training

It is not difficult to find entities that invest budget, resources, and equipment in the digitization of training content, with results that are far below the expected return on investment. Experts say that the contents are correct and adequate; programmers have achieved a robust and secure platform, and tutors do a proactive monitoring of students. However, there is something that still does not work, and users do not come to the platform to complete their training. What problems might be taking place? It is likely that usability and user experience on the platform and online courses are not appropriate to the needs, expectations, and knowledge of the user.
by Leticia Lafuente López