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Litmos Reviews
Learning Management Systems (LMS)Litmos is the Learning Acceleration Platform, helping more than 11,000 organizations in 150 countries build human capability in the AI era across their workforce, partners, and customers.
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Who Uses This Software?
Over 11,000 organizations trust Litmos to build, activate, and evolve human capability at the speed of AI.
Litmos Reviews 2026: Pros & Cons, Ratings & more – Page 6
Is Litmos the right solution for you? Read verified Litmos reviews from people in industries like yours to make a confident choice.
Pros
- Ease of Use & Navigation Reviewers overwhelmingly praise the platform's accessibility for all user tiers. They noted it is "very user-friendly for both administrators and end users" and highlighted its "clean, intuitive interface [that] simplifies navigation and course management."
- Customer Support & Service The Litmos team receives high marks for being "responsive, knowledgeable, and always professional." Users specifically called out the "managed admin services team" for being flexible and taking the time to educate in-house teams.
- Implementation & Onboarding Transitioning to the software is described as efficient and pain-free. One administrator noted that "from setup to implementation everything ran smoothly," including migrating "tons of learner data from our previous LMS."
- Feature Set & Functionality Reviewers valued the platform's robust feature set, highlighting "integrations with other systems via APIs enabling us to automate a large number of our processes," flexible assessment tools, and automated reminders.
- User Experience & Engagement The built-in engagement tools are highly effective at driving completion rates. Administrators reported that the platform's "gamification elements have significantly increased learner engagement and accountability" across their teams.
Cons
- Reporting & Analytics Issues Data extraction and analysis present major hurdles. Multiple users noted that the reporting functionality challenges their organization, with one explaining, "We typically export Litmos data and use another platform with stronger reporting capabilities."
- Customization Limitations Making large-scale adjustments to permissions or content can feel rigid. Reviewers complained that "custom permissions are inflexible," advanced customization requires complex support, and updating certificate templates at scale requires tedious manual edits to each individual course.
- Complexity & Learning Curve While basic usage is simple, deeper administration requires advanced knowledge. One user stated it "felt like you need to know coding to be able to fully use the software to its full potential," while another noted that admin tasks become "cumbersome at scale" for large teams.
- Performance or Reliability Issues Technical glitches occasionally disrupt the experience. Reviewers cited experiencing "frequent lag and login issues," a lack of precision in interactive screen click tests, and formatting bugs where "certain design features don't render pictures well."
- Cost & Add-ons Long-term budget scalability is an issue for expanding organizations. Reviewers noted that "pricing escalates quickly, especially with the course library," and that advanced customization features often "incur extra costs."
Performance Overview
Overall Rating
88%
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Usefulness
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Usability
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Customer Experience
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Likelihood to Recommend
Super awesome learning system with easy course creation
Nov 7, 2019
What do you like best?
It's extremely easy to create a new course within the system without having to be an instructional designer.
What do you dislike?
Reporting is quite limited and buggy. I can't really think of anything else that I liked the least.
SAP Litmos is a great LMS for Integrated Learning.
Jun 17, 2019
What do you like best?
We've been using Litmos for a little over a year, coming from another LMS system that did not meet our needs. Litmos is extremely easy to learn, we were building courses quickly once we got in.
What do you dislike?
I am really struggling to find something, but there it goes. If you need to move people between teams, there is no way to do so.
Litmos is a great Learning platform, Litmos Heroes rocks too
May 5, 2019
What do you like best?
We have been using Litmos for almost 5 years now and completely happy with our selection that is used to external training.
What do you dislike?
Not much to mention here, if pushed I would only point out that it is quite pricey for smaller organizations.
Litmos has been a reliable partners for many years
Apr 17, 2019
What do you like best?
We have been using their system for more than 5 years now and dare I say we have never encountered a single issue.
What do you dislike?
Well that was before my time but heard from my colleagues that the initial implementation phase did not run as smoothly.
Great UI and UX. Easy to use, customisable and simple and useful functionality.
Sep 26, 2018
What do you like best?
The integration with the other software I used, the UI is very intuitive and it makes it very easy to use if you don't have complex rules to apply to your digital learning. Integration with Salesforce which for most companies is a big plus.
What do you dislike?
Sometimes I find it a bit too simple in functionality and customisation, but overall it did serve the goal of my project.
It grows just like we grow as a team - Litmos Review
Apr 12, 2018
What do you like best?
Ease of uploading documents, clean dashboard, mass management and personalized feedback options. Bonus points for leaderboards.
What do you dislike?
Integration with Salesforce was met with issues, but their support team managed to help us get the best out of it.
9/10...Excellent. Learner path is under appreciated and under marketed
Jan 12, 2018
What do you like best?
The Learner Path actually captures the IP of company/departmental processes. In the highly competitive nature of Sales, to not appreciate or build to that agenda would be a shame. My Jennifer Cox, Account Manager is a 9/10. Always personable, intelligent, thorough. She is prompt and is able to meet our needs. We're needy. Lastly, I trust her capabilities, and feel comfortable having her address Litmos questions for my Sr. Level peers. And, that is an uncommon thing
What do you dislike?
Liked it all. A "nice-to-have" would be a better (higher level) integration of Voice over and avatar (3rd party).
Overall good choice despite some minor technical issues and features that aren't as advertised.
Jan 8, 2018
What do you like best?
Great interface and design. Fairly simple to get started as both an admin and a user. Easy to create courses and content. Full customization for appearance and branding. New features added regularly. Despite it's flaws, gets the job done and well.
What do you dislike?
Customer support changed format and is less helpful. Quiz types are fairly limited to just multiple choice options. Reporting is good, but a bit short of what we thought it could do. Badge display is small so you can't see any details in the image. Was told badges and achievements would upload into social networks, but it just carries over a link to their website and no image information.
