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Corporate eLearning

How Companies Deliver Customer Training, Part 1

How Companies Deliver Customer Training, Part 1

Today's forward-thinking companies are using new approaches to customer training – including online webinars, knowledge bases, live chat, and online courses. These are just the tools, however. In this two-part article, we’ll explore 4 ways to deliver effective customer training and, most importantly, how to augment them with eLearning.

What Is eLearning Today?

What Is eLearning Today?

eLearning today should directly affect individual productivity and organizational capability. If not, then you need to increase your expectations of what learning technology can do for your company.

Free eBook: Building Effective Customer Education Programs

Free eBook: Building Effective Customer Education Programs

If you are thinking of augmenting your existing customer training efforts, then guess what: Northpass already thought about it for you. This interesting eBook, Building Effective Customer Education Programs, will get you through the basics and help you master ways of not overwhelming your customers and at the same time succeeding at holding on to them and keep them happy.

4 Sure-Fire Rules For Effective Customer Service Training

4 Sure-Fire Rules For Effective Customer Service Training

Customer service training can realign a business for unprecedented growth in the marketplace. Customer service representatives that undergo regular training are able to provide superior customer care and support - be it in person, online via live chat software, or through a phone conversation.

5 Tips To Create An Awesome Learning Culture

5 Tips To Create An Awesome Learning Culture

Training is an essential component to upskill employees and aid their development. It is up to Learning and Development to create a learning culture that encourages employee feedback on what they want to learn, incentivizes learners, and does not make the workforce eschew training.

How STEM And eLearning Improve Cybersecurity In The US

How STEM And eLearning Improve Cybersecurity In The US

The more we rely on technology, the more we realize what a danger that reliance poses. If the last couple of years have taught us anything about the digitization of our world, it’s that even though we’re opening doors and blazing trails in our brave, new, technological world, we’re simultaneously courting danger, and are more at risk in that world than we’ve ever been.