This Top 20 LMS list has been planned following a holistic approach based on input from actual users who were willing to share their experience with the LMS. Only reviews that were posted in the last 9 months were considered during the evaluation process. The reviews have been verified one by one by eLearning Industry.
The order of appearance is a function of the following metrics:
System Usability Scale (SUS): The most widely used and validated metric for measuring ease of use.
Perceived Usefulness: The degree to which a user considers that the LMS maximizes their work performance.
Net Promoter Score (NPS): The metric that quantifies on a 1-10 scale how much users are likely to recommend the product or not.
Customer Satisfaction (CSAT Score): measures the degree of customer happiness with a particular product, service, or interaction.
Customer Effort (CEF Score): quantifies the amount of effort required to get customer support from the LMS vendor.
Customer Expectation (CEX Score): measures the gap between customer expectations and service received by the LMS vendor.
All of the above metrics are calculated based on a 5-step Likert scale from Strongly Disagree to Strongly Agree.
Our methodology was developed in collaboration with Dr. Panagiotis Zaharias who is a scientific collaborator of eLearning Industry INC and UX expert.
