The Best Learning Management Systems based on Customer Experience 2021
Published: September 3, 2021

Top 20 LMS Software based on Customer Experience

Methodology

This Top 20 LMS list has been planned following a holistic approach based on input from actual users who were willing to share their experience with the LMS.
The reviews have been verified one by one by eLearning Industry.

The order of appearance is a function of the following metrics:

 

Customer Satisfaction (CSAT Score): measures the degree of customer happiness with a particular product, service, or interaction.

Customer Effort (CEF Score): quantifies the amount of effort required to get customer support from the LMS vendor.

Customer Expectation (CEX Score): measures the gap between customer expectations and service received by the LMS vendor.

 

All of the above metrics are calculated based on a 5-step Likert scale from Strongly Disagree to Strongly Agree.

Our methodology was developed in collaboration with Dr. Panagiotis Zaharias who is a scientific collaborator of eLearning Industry INC and UX expert.

CSAT
Customer Satisfaction (CSAT) score measures the degree of customer happiness with a particular product, service or interaction as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
CEF
Customer Effort (CEF) score quantifies the amount of effort required to get customer support from the LMS vendor, as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
CEx
Customer expectation (CEX) score measures the gap between customer expectations and service received by the LMS vendor, as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
  1. (38 reviews)
    At LearnUpon LMS we’re on a mission to help you unlock the power of learning. Combining our award winning LMS and our industry-leading Customer Experience team, we pride ourselves on being a trusted partner to over 1,300 businesses. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  2. (0 reviews)
    Your employees don’t have time to waste on an LMS they don’t use, and neither do you. That’s why Looop LMS delivers guaranteed performance at the speed, scale, and quality your business needs. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  3. (68 reviews)
    The GyrusAim Product Suite is designed to completely manage the learning & development programs of companies ranging from 100 learners up to multi-site, enterprise organizations requiring complex training. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  4. (63 reviews)
    Adobe Learning Manager  - A full featured LMS to deliver personalized engaging learning experiences at scale. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  5. (246 reviews)
    Easy to learn, easy to use, and easy to like, TalentLMS is designed to get a “yes” from everyone, including C-level execs, budget heads, and busy employees. Now, instead of checking out, your whole organization leans into training. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  6. (20 reviews)
    Inquisiq is the LMS of choice for millions of users globally. Our clients rely on us to help them deploy, manage, and track education programs to their employees, members, customers, partners and volunteers. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  7. (33 reviews)
    iSpring Learn is a fast LMS for your mission-critical project. Launch your eLearning in one day with a minimum of fuss. Just upload your training materials, invite employees, and keep track of their results. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  8. (36 reviews)
    Built for growing teams and businesses looking for their first online training platform, Coassemble allows you to create high quality training experiences that drive business impact. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  9. (22 reviews)
    A flexible learning platform that makes it easy to build and manage training programs for internal and external stakeholders. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  10. (16 reviews)
    Eurekos is a content-first learning platform that helps customers and partners accelerate the creation and delivery of high-impact learning. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  11. (158 reviews)
    360Learning is the LMS for collaborative learning. We enable companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  12. (43 reviews)
    Docebo’s LMS transforms how enterprises & corporations onboard, develop, enable and educate customers and partners. Docebo scales from 500 learners to thousands - from content creation, management, delivery, to measuring business impact. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  13. (77 reviews)
    The World's First Fully Gamified Online Course Platform, Proven to 16X Course Profitability Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  14. (73 reviews)
    Tovuti's all in one cloud-based learning management system (LMS) gives you all the tools you need to create, deliver, and track the effectiveness of your eLearning programs. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  15. (42 reviews)
    Skillcast LMS is a fully-managed, cloud-based LMS that enables companies to deliver e-learning and compliance apps on a single platform. It can be pre-loaded with compliance & risk course libraries, making it a top choice for regulatory compliance. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  16. (48 reviews)
    An all-in-one platform to Create, Sell & Market your online courses and provide online training. LearnWorlds empowers online trainers, educators and enterprises to create unique, interactive and social learning experiences. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  17. CanopyLAB - Social Learning Powered by AI
    (37 reviews)
    A research-based social learning platform for developing competencies through individualized and adaptive learning experiences. Built on strong Nordic learning principles. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  18. (40 reviews)
    Effortlessly manage your elearning with our simple LMS. Whether you've a serious number of learners or just a few, our LMS makes managing your elearning programme easy. Includes a FREE Nimble Author license, training & support. Read more
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  19. (21 reviews)
    Award-winning next generation LMS with modern digital learning. Onboard employees faster, supercharge productivity, and cultivate company culture. Experience an easy-to-use learning platform with pre-built gamified learning content. Read more
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  20. (31 reviews)
    The SAP Litmos learning platform enables thousands of global companies to deliver training for transformation. Read more
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
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LMS Customer Experience Resources

Here you can find related articles and an eBook that will help you choose an LMS with great customer experience.
eBook
LMS Customer Experience: How To Find A Platform That Offers The Complete Package Download

LMS Customer Experience: How To Find A Platform That Offers The Complete Package

by eLearning Industry