The Best Learning Management Systems based on Customer Experience 2020
Published: August 3, 2020

Top 20 LMS Software based on Customer Experience

Methodology

This Top 20 LMS list has been planned following a holistic approach based on input from actual users who were willing to share their experience with the LMS.
The reviews have been verified one by one by eLearning Industry.

The order of appearance is a function of the following metrics:

 

Customer Satisfaction (CSAT Score): measures the degree of customer happiness with a particular product, service, or interaction.

Customer Effort (CEF Score): quantifies the amount of effort required to get customer support from the LMS vendor.

Customer Expectation (CEX Score): measures the gap between customer expectations and service received by the LMS vendor.

 

All of the above metrics are calculated based on a 5-step Likert scale from Strongly Disagree to Strongly Agree.

Our methodology was developed in collaboration with Dr. Panagiotis Zaharias who is a scientific collaborator of eLearning Industry INC and UX expert.

CSAT
Customer Satisfaction (CSAT) score measures the degree of customer happiness with a particular product, service or interaction as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
CEF
Customer Effort (CEF) score quantifies the amount of effort required to get customer support from the LMS vendor, as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
CEx
Customer expectation (CEX) score measures the gap between customer expectations and service received by the LMS vendor, as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
  1. (52 reviews)
    Your employees don’t have time to waste on an LMS they don’t use, and neither do you. That’s why Looop LMS delivers guaranteed performance at the speed, scale, and quality your business needs. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  2. (37 reviews)
    LearnUpon’s LMS helps you to train your employees, partners, and customers. Manage, track, and achieve your learning goals — all through a single, powerful solution. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  3. (38 reviews)
    The GyrusAim Product Suite is designed to completely manage the learning & development programs of companies ranging from 100 learners up to multi-site, enterprise organizations requiring complex training. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  4. (125 reviews)
    An award-winning LMS for those looking to build online courses for any purpose in a few easy clicks, even with zero experience. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  5. (25 reviews)
    Trusted by global brands around the world, the Docebo Learning Platform brings together the enterprise LMS you need, the experience your learners want and the power of Artificial Intelligence to make learning your competitive advantage. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  6. (61 reviews)
    Adobe Captivate Prime - A full featured LMS with a learner-first approach Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  7. (18 reviews)
    Inquisiq powered by Acendre enables you to naturally move from the classroom, to the job site, to your workstation with Inquisiq’s mobile LMS platform. This flexibility enables a learning culture where training can take place anytime. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  8. (28 reviews)
    Tovuti's all in one cloud-based learning management system (LMS) gives you all the tools you need to create, deliver, and track the effectiveness of your eLearning programs. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  9. (13 reviews)
    Finally, an LMS that puts content first. Eurekos is a content-first learning management system that helps customers and partners accelerate the creation and delivery of high-impact content learning. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  10. (26 reviews)
    iSpring Learn is a fast LMS for your mission-critical project. Launch your eLearning in one day with a minimum of fuss. Just upload your training materials, invite employees, and keep track of their results. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  11. (28 reviews)
    Learn Amp is the Number 1 Employee Experience Platform for fast growing, global businesses from various sectors and sizes ranging from SME to enterprise. Also cater for training providers. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  12. (30 reviews)
    Train the easy way. With Coassemble’s all-in-one online training platform. Create, deliver, train and report all from the one place. Easy! Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  13. (19 reviews)
    Skillcast LMS is a fully-managed, cloud-based LMS that enables companies to deliver e-learning and compliance apps on a single platform. It can be pre-loaded with compliance & risk course libraries, making it a top choice for regulatory compliance. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  14. (18 reviews)
    Thinkific’s powerful platform makes it easy to share your knowledge, grow your audience, and scale the business you already love. Whether you’re educating 10 students or 10 million, you’ve got the easiest technology and best support in the business. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  15. (21 reviews)
    MOS Chorus is an integrated LMS/LCMS platform, comprising 4 fully integrated modules: an administration tool, content editor, style editor and interface editor. It is agile and modular, fast to deploy, fully customisable and SCORM compatible. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  16. (36 reviews)
    An all-in-one platform to Create, Sell & Market your online courses and provide online training. LearnWorlds empowers online trainers, educators and enterprises to create unique, interactive and social learning experiences. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  17. (19 reviews)
    Award-winning next generation LMS with modern digital learning. Onboard employees faster, supercharge productivity, and cultivate company culture. Experience an easy-to-use learning platform with pre-built gamified learning content. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  18. (40 reviews)
    Effortlessly manage your elearning with our simple LMS. Whether you've a serious number of learners or just a few, our LMS makes managing your elearning programme easy. Includes a FREE Nimble Author license, training & support. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  19. CanopyLAB - Social Learning Powered by AI
    (20 reviews)
    A research-based social learning platform for developing competencies through individualized and adaptive learning experiences. Built on strong Nordic learning principles. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  20. (40 reviews)
    Looking for an easy and effective LMS without the hassle that's goes with big clunky systems? Than we have the solution for you! Create e-learning lessons that are fun and effective with our easy to use LMS. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
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LMS Customer Experience Resources

Here you can find related articles and an eBook that will help you choose an LMS with great customer experience.
eBook
LMS Customer Experience: How To Find A Platform That Offers The Complete Package Download

LMS Customer Experience: How To Find A Platform That Offers The Complete Package

by eLearning Industry