The Best Learning Management Systems based on Customer Experience

This Top 20 LMS list has been created using a holistic approach and is based on input from actual LMS users. The order of appearance depends on Customer Satisfaction (CSAT Score), Customer Effort (CEF Score) & Customer Expectation (CEX Score). You can also find LMS Customer Experience Resources that will help you choose the right software.
The Best Learning Management Systems based on Customer Experience 2021
Published: September 3, 2021

Top 20 LMS Software based on Customer Experience

Methodology

This Top 20 LMS list has been planned following a holistic approach based on input from actual users who were willing to share their experience with the LMS.
The reviews have been verified one by one by eLearning Industry.

The order of appearance is a function of the following metrics:

 

Customer Satisfaction (CSAT Score): measures the degree of customer happiness with a particular product, service, or interaction.

Customer Effort (CEF Score): quantifies the amount of effort required to get customer support from the LMS vendor.

Customer Expectation (CEX Score): measures the gap between customer expectations and service received by the LMS vendor.

 

All of the above metrics are calculated based on a 5-step Likert scale from Strongly Disagree to Strongly Agree.

Our methodology was developed in collaboration with Dr. Panagiotis Zaharias who is a scientific collaborator of eLearning Industry INC and UX expert.

CSAT
Customer Satisfaction (CSAT) score measures the degree of customer happiness with a particular product, service or interaction as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
CEF
Customer Effort (CEF) score quantifies the amount of effort required to get customer support from the LMS vendor, as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
CEx
Customer expectation (CEX) score measures the gap between customer expectations and service received by the LMS vendor, as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
Expand/Collapse All Score CSAT Score CEF Score CEx Score
  1. LearnUpon LMS
    Score
    91
    CSAT Score 100 % CEF Score 100 % CEX Score 100 %
    Read More
    (37 reviews)
    Unlock the power of learning with LearnUpon LMS. Combining user-focused technology and industry-leading expertise, we help businesses worldwide deliver impactful training that fuels employee, partner, and customer success. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  2. Looop
    Score
    90
    CSAT Score 98 % CEF Score 98 % CEX Score 98 %
    Visit Website
    (90 reviews)
    Your employees don’t have time to waste on an LMS they don’t use, and neither do you. That’s why Looop LMS delivers guaranteed performance at the speed, scale, and quality your business needs. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  3. GyrusAim
    Score
    89
    CSAT Score 98 % CEF Score 96 % CEX Score 98 %
    Visit Website
    (64 reviews)
    The GyrusAim Product Suite is designed to completely manage the learning & development programs of companies ranging from 100 learners up to multi-site, enterprise organizations requiring complex training. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  4. Adobe Captivate Prime
    Score
    88
    CSAT Score 96 % CEF Score 94 % CEX Score 98 %
    Read More
    (63 reviews)
    Adobe Captivate Prime - A full featured LMS with a learner-first approach Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  5. TalentLMS
    Score
    88
    CSAT Score 98 % CEF Score 96 % CEX Score 96 %
    Visit Website
    (224 reviews)
    Easy to learn, easy to use, and easy to like, TalentLMS is designed to get a “yes” from everyone, including C-level execs, budget heads, and busy employees. Now, instead of checking out, your whole organization leans into training. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  6. Inquisiq
    Score
    87
    CSAT Score 96 % CEF Score 98 % CEX Score 92 %
    Read More
    (20 reviews)
    Inquisiq is the LMS of choice for millions of users globally. Our clients rely on us to help them deploy, manage, and track education programs to their employees, members, customers, partners and volunteers. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  7. iSpring Learn
    Score
    87
    CSAT Score 96 % CEF Score 94 % CEX Score 94 %
    Read More
    (29 reviews)
    iSpring Learn is a fast LMS for your mission-critical project. Launch your eLearning in one day with a minimum of fuss. Just upload your training materials, invite employees, and keep track of their results. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  8. Coassemble
    Score
    86
    CSAT Score 94 % CEF Score 96 % CEX Score 94 %
    Read More
    (36 reviews)
    We are your first training platform for growing businesses. We're also much more than an online training platform - we turn people into the workplace hero by empowering you to deliver genuinely engaging training experiences your employees deserve. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  9. Absorb LMS
    Score
    86
    CSAT Score 94 % CEF Score 94 % CEX Score 94 %
    Visit Website
    (20 reviews)
    A flexible learning platform that makes it easy to build and manage training programs for internal and external stakeholders. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  10. Eurekos LMS
    Score
    85
    CSAT Score 94 % CEF Score 90 % CEX Score 92 %
    Read More
    (16 reviews)
    Eurekos is a content-first learning platform that helps customers and partners accelerate the creation and delivery of high-impact learning. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  11. 360Learning
    Score
    85
    CSAT Score 94 % CEF Score 92 % CEX Score 90 %
    Read More
    (48 reviews)
    360Learning is the learning platform that combines collaborative tools with the power of an LMS. We empower L&D teams to drive culture and growth through Collaborative Learning. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  12. Docebo
    Score
    84
    CSAT Score 92 % CEF Score 92 % CEX Score 92 %
    Read More
    (33 reviews)
    Docebo is redefining the way enterprises leverage technology to create, deliver, and understand the business impact of their learning experiences through The Docebo Learning Suite. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  13. Xperiencify
    Score
    84
    CSAT Score 92 % CEF Score 92 % CEX Score 92 %
    Read More
    (77 reviews)
    The World's First Fully Gamified Online Course Platform, Proven to 16X Course Profitability Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  14. Tovuti LMS
    Score
    84
    CSAT Score 92 % CEF Score 90 % CEX Score 90 %
    Read More
    (69 reviews)
    Tovuti's all in one cloud-based learning management system (LMS) gives you all the tools you need to create, deliver, and track the effectiveness of your eLearning programs. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  15. Skillcast LMS
    Score
    83
    CSAT Score 92 % CEF Score 92 % CEX Score 90 %
    Visit Website
    (42 reviews)
    Skillcast LMS is a fully-managed, cloud-based LMS that enables companies to deliver e-learning and compliance apps on a single platform. It can be pre-loaded with compliance & risk course libraries, making it a top choice for regulatory compliance. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  16. LearnWorlds
    Score
    83
    CSAT Score 92 % CEF Score 90 % CEX Score 90 %
    Read More
    (37 reviews)
    An all-in-one platform to Create, Sell & Market your online courses and provide online training. LearnWorlds empowers online trainers, educators and enterprises to create unique, interactive and social learning experiences. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  17. CanopyLAB - Social Learning Powered by AI
    Score
    82
    CSAT Score 90 % CEF Score 90 % CEX Score 88 %
    Read More
    (26 reviews)
    A research-based social learning platform for developing competencies through individualized and adaptive learning experiences. Built on strong Nordic learning principles. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  18. Nimble LMS
    Score
    81
    CSAT Score 90 % CEF Score 90 % CEX Score 86 %
    Read More
    (40 reviews)
    Effortlessly manage your elearning with our simple LMS. Whether you've a serious number of learners or just a few, our LMS makes managing your elearning programme easy. Includes a FREE Nimble Author license, training & support. Read more
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  19. Learningbank
    Score
    80
    CSAT Score 90 % CEF Score 86 % CEX Score 84 %
    Read More
    (21 reviews)
    Award-winning next generation LMS with modern digital learning. Onboard employees faster, supercharge productivity, and cultivate company culture. Experience an easy-to-use learning platform with pre-built gamified learning content. Read more
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  20. SAP Litmos
    Score
    79
    CSAT Score 86 % CEF Score 86 % CEX Score 84 %
    Read More
    (29 reviews)
    The SAP Litmos learning platform enables thousands of global companies to deliver training for transformation. Read more
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
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LMS Customer Experience Resources

Here you can find related articles and an eBook that will help you choose an LMS with great customer experience.
eBook
LMS Customer Experience: How To Find A Platform That Offers The Complete Package Download

LMS Customer Experience: How To Find A Platform That Offers The Complete Package

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