Top
20
20
Customer experience
LMS Software
Published: 12-04-2018
By
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Looop(22 reviews)Looop is the chosen platform for progressive companies including ASOS, Sky, Startupbootcamp, MoneySupermarket & Financial Times who know resources are better than courses and an LMS doesn't cut it. Read moreAcademic Corporate
- It was easy for me to get help. Users Strongly Agree
- Overall I am satisfied with the service I received. Users Strongly Agree
- The service lived up to my expectations. Users Strongly Agree
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Skillcast LMS(18 reviews)Skillcast LMS is a fully-managed, cloud-based LMS that enables companies to deliver e-learning and compliance apps on a single platform. It can be pre-loaded with compliance & risk course libraries, making it a top choice for regulatory compliance. Read moreAcademic Corporate
- It was easy for me to get help. Users Strongly Agree
- Overall I am satisfied with the service I received. Users Strongly Agree
- The service lived up to my expectations. Users Strongly Agree
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iSpring Learn(17 reviews)iSpring Learn is an award-winning corporate training platform with a powerful authoring tool and cloud-based LMS. Start your e-Learning with no experts and training required. Read moreAcademic Corporate
- It was easy for me to get help. Users Strongly Agree
- Overall I am satisfied with the service I received. Users Strongly Agree
- The service lived up to my expectations. Users Strongly Agree
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Knolyx(48 reviews)Bring the spark in B2B learning that focus on learners into the most engaging, efficient and fun application at workplace. Read moreAcademic Corporate
- It was easy for me to get help. Users Strongly Agree
- Overall I am satisfied with the service I received. Users Strongly Agree
- The service lived up to my expectations. Users Strongly Agree
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eCoach LMS(16 reviews)eCoach LMS is a powerful and intuitive platform for organizations to create and deliver quality online training. The first of its kind, eCoach combines a user-friendly Learning Management System with outstanding rapid authoring capabilities. With eCoach, organizations can create and deliver online training from a single integrated platform. Read moreAcademic Corporate
- It was easy for me to get help. Users Strongly Agree
- Overall I am satisfied with the service I received. Users Strongly Agree
- The service lived up to my expectations. Users Strongly Agree
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Nimble LMS(22 reviews)Effortlessly manage your elearning programme with our simple Nimble LMS. Whether you've a serious number of learners or just a few, our LMS makes managing your elearning programme easy. Includes a free Nimble Author licence, training & support. Read moreAcademic Corporate
- It was easy for me to get help. Users Strongly Agree
- Overall I am satisfied with the service I received. Users Strongly Agree
- The service lived up to my expectations. Users Strongly Agree
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Learn Amp(24 reviews)Learn Amp is a Learning and Engagement Platform improving your teams performance that helps to find, upload or create learning and track your teams progress. Read moreAcademic Corporate
- It was easy for me to get help. Users Strongly Agree
- Overall I am satisfied with the service I received. Users Strongly Agree
- The service lived up to my expectations. Users Strongly Agree
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Skolera(46 reviews)A unified learning platform that allows teachers to deliver streamlined and integrated learning to students, and can interact with students and parents. It simplifies the management of the school, from student affairs, HR, accounting, payroll, etc. Read moreAcademic Corporate
- It was easy for me to get help. Users Strongly Agree
- Overall I am satisfied with the service I received. Users Strongly Agree
- The service lived up to my expectations. Users Strongly Agree
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NEO LMS(11 reviews)NEO is a simple, powerful LMS for schools and universities that makes it easy to deliver online education. Our mission is to make learning more enjoyable by offering an engaging e-learning solution that makes the whole process more productive. Read moreAcademic Corporate
- It was easy for me to get help. Users Agree
- Overall I am satisfied with the service I received. Users Strongly Agree
- The service lived up to my expectations. Users Strongly Agree
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Sofia LMS(18 reviews)Sofia is a corporate LMS, build to reduce redundant expenditure that occurs in traditional employee training techniques. Sofia LMS utilizes industry leading standards such as Blended Learning, Web Conferencing, and Gamification. Read moreAcademic Corporate
- It was easy for me to get help. Users Strongly Agree
- Overall I am satisfied with the service I received. Users Agree
- The service lived up to my expectations. Users Agree
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CrossKnowledge Learning Suite(21 reviews)CrossKnowledge Learning Suite is the most engaging Learning Experience System (LES) on the market, to transform your teams and your business with lasting results. Read moreAcademic Corporate
- It was easy for me to get help. Users Strongly Agree
- Overall I am satisfied with the service I received. Users Agree
- The service lived up to my expectations. Users Agree
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Claned(16 reviews)Cloud-based LMS that maximizes learning outcomes by combining AI, collaborative learning and world-class pedagogy. Claned helps individuals and organizations remove barriers to digital learning, improve study engagement and learning results. Read moreAcademic Corporate
- It was easy for me to get help. Users Agree
- Overall I am satisfied with the service I received. Users Agree
- The service lived up to my expectations. Users Agree
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TalentLMS(49 reviews)TalentLMS is a super-easy cloud LMS that makes effective usage of your time and maximizes the training output. Read moreAcademic Corporate
- It was easy for me to get help. Users Agree
- Overall I am satisfied with the service I received. Users Agree
- The service lived up to my expectations. Users Agree
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Totara Learn(22 reviews)Totara Learn is the award-winning open source learning platform designed to help develop, train, manage and engage your staff. Read moreAcademic Corporate
- It was easy for me to get help. Users Agree
- Overall I am satisfied with the service I received. Users Strongly Agree
- The service lived up to my expectations. Users Agree
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Chamilo(30 reviews)Open-source LMS, that improves access to education. Backed up by the Chamilo Association, aiming for promotion of the software, maintenance of a clear communication channel and building of a network of services providers and software contributors. Read moreAcademic Corporate
- It was easy for me to get help. Users Agree
- Overall I am satisfied with the service I received. Users Agree
- The service lived up to my expectations. Users Agree
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Open edX(13 reviews)Open edX is the open source platform that powers edX courses. Institutions can host their own instances of Open edX and offer their own classes. Educators can extend the platform to build learning tools that precisely meet their needs Read moreAcademic Corporate
- It was easy for me to get help. Users Agree
- Overall I am satisfied with the service I received. Users Agree
- The service lived up to my expectations. Users Agree
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Moodle(76 reviews)Moodle is a free online Learning Management System, providing educators around the world with an open source solution for eLearning that is scalable, customisable and secure with the largest selection of activities available. Read moreAcademic Corporate
- It was easy for me to get help. Users Agree
- Overall I am satisfied with the service I received. Users Agree
- The service lived up to my expectations. Users Agree
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Litmos LMS(15 reviews)Litmos by CallidusCloud is a cloud-based continuous learning solution that unifies learning management, the extended enterprise, a content management system and prepackaged content to meet any organization’s internal and external training needs. Read moreAcademic Corporate
- It was easy for me to get help. Users Agree
- Overall I am satisfied with the service I received. Users Agree
- The service lived up to my expectations. Users Agree
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Adobe Captivate Prime(9 reviews)Adobe Captivate Prime - A full featured LMS with a learner-first approach Read moreAcademic Corporate
- It was easy for me to get help. Users Agree
- Overall I am satisfied with the service I received. Users are Neutral
- The service lived up to my expectations. Users Agree
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Docebo(8 reviews)Docebo is a learner-centric, award-winning platform that blends social and formal learning. Recognized as a top LMS for businesses training employees, partners and customers, Docebo empowers you to deliver engaging and impactful learning experiences. Read moreAcademic Corporate
- It was easy for me to get help. Users Agree
- Overall I am satisfied with the service I received. Users Agree
- The service lived up to my expectations. Users Agree
Published: November 29, 2017
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Methodology
This Top 20 LMS list has been planned following a holistic
approach based on input from actual users who were willing to share their experience with the LMS.
The reviews have been verified one by one by eLearning Industry.
The order of appearance is a function of the following metrics:
Customer Satisfaction (CSAT Score): measures the degree of customer happiness with a particular product, service or interaction.
Customer Effort (CEF Score): quantifies the amount of effort required to get customer support from the LMS vendor.
Customer Expectation (CEX Score): measures the gap between customer expectations and service received by the LMS vendor.
All of the above metrics are calculated based on a 5-step Likert scale from Strongly Disagree to Strongly Agree.
Our methodology was developed in collaboration with Dr. Panagiotis Zaharias who is scientific collaborator of eLearning Industry INC and UX expert.
The reviews have been verified one by one by eLearning Industry.
The order of appearance is a function of the following metrics:
Customer Satisfaction (CSAT Score): measures the degree of customer happiness with a particular product, service or interaction.
Customer Effort (CEF Score): quantifies the amount of effort required to get customer support from the LMS vendor.
Customer Expectation (CEX Score): measures the gap between customer expectations and service received by the LMS vendor.
All of the above metrics are calculated based on a 5-step Likert scale from Strongly Disagree to Strongly Agree.
Our methodology was developed in collaboration with Dr. Panagiotis Zaharias who is scientific collaborator of eLearning Industry INC and UX expert.
Score
The total score is calculated by a weighted algorithm that factors together
customer satisfaction (CSAT), customer effort (CEF) and customer expectation (CEX)
scores based on user reviews.
CSAT Score
Customer Satisfaction (CSAT) score measures the degree of customer
happiness with a particular product, service or interaction as indicated
in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
CEF Score
Customer Effort (CEF) score quantifies the amount of effort
required to get customer support from the LMS vendor, as indicated
in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
CEX Score
Customer expectation (CEX) score measures the gap
between customer expectations and service received by the LMS vendor, as indicated
in a 5-step Likert scale from Strongly Disagree to Strongly Agree.