The Best Learning Management Systems based on Customer Experience

This Top 20 LMS list has been planned following a holistic approach based on input from actual users who were willing to share their experience with the LMS.

The reviews have been verified one by one by eLearning Industry.

The order of appearance is a function of the following metrics:

Customer Satisfaction (CSAT Score): measures the degree of customer happiness with a particular product, service or interaction.

Customer Effort (CEF Score): quantifies the amount of effort required to get customer support from the LMS vendor.

Customer Expectation (CEX Score): measures the gap between customer expectations and service received by the LMS vendor.

All of the above metrics are calculated based on a 5-step Likert scale from Strongly Disagree to Strongly Agree.

Our methodology was developed in collaboration with Dr. Panagiotis Zaharias who is scientific collaborator of eLearning Industry INC and UX expert.

The total score is calculated by a weighted algorithm that factors together customer satisfaction (CSAT), customer effort (CEF) and customer expectation (CEX) scores based on user reviews.

Customer Satisfaction (CSAT) score measures the degree of customer happiness with a particular product, service or interaction as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.

Customer Effort (CEF) score quantifies the amount of effort required to get customer support from the LMS vendor, as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.

Customer expectation (CEX) score measures the gap between customer expectations and service received by the LMS vendor, as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.