The Best 20 Learning Management Systems Based on Customer Experience
Published: April 12, 2018

Top 20 LMS Software based on Customer Experience

Methodology

This Top 20 LMS list has been planned following a holistic approach based on input from actual users who were willing to share their experience with the LMS.
The reviews have been verified one by one by eLearning Industry.

The order of appearance is a function of the following metrics:

 

Customer Satisfaction (CSAT Score): measures the degree of customer happiness with a particular product, service or interaction.

Customer Effort (CEF Score): quantifies the amount of effort required to get customer support from the LMS vendor.

Customer Expectation (CEX Score): measures the gap between customer expectations and service received by the LMS vendor.

 

All of the above metrics are calculated based on a 5-step Likert scale from Strongly Disagree to Strongly Agree.

Our methodology was developed in collaboration with Dr. Panagiotis Zaharias who is scientific collaborator of eLearning Industry INC and UX expert.

CSAT
Customer Satisfaction (CSAT) score measures the degree of customer happiness with a particular product, service or interaction as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
CEF
Customer Effort (CEF) score quantifies the amount of effort required to get customer support from the LMS vendor, as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
CEx
Customer expectation (CEX) score measures the gap between customer expectations and service received by the LMS vendor, as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
  1. (35 reviews)
    Looop is a next-generation learning platform that makes it easier than ever to deliver targeted and effective employee training anywhere, anytime. Book a demo to find out why eLearning Industry voted us #1 for user experience and customer experience. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  2. (19 reviews)
    Skillcast LMS is a fully-managed, cloud-based LMS that enables companies to deliver e-learning and compliance apps on a single platform. It can be pre-loaded with compliance & risk course libraries, making it a top choice for regulatory compliance. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  3. (24 reviews)
    iSpring Learn is an award-winning corporate training platform perfectly integrated with a powerful authoring tool. Start your eLearning with no experts and training required. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  4. (47 reviews)
    Bring the spark in B2B learning that focus on learners into the most engaging, efficient and fun application at workplace. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  5. (20 reviews)
    Learn the easy way. With Coassemble’s all-in-one online training platform. Create, deliver, train and report all from the one place. Easy! Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  6. (31 reviews)
    Effortlessly manage your elearning programme with our simple Nimble LMS. Whether you've a serious number of learners or just a few, our LMS makes managing your elearning programme easy. Includes a free Nimble Author licence, training & support. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  7. (26 reviews)
    Learn Amp is the Number 1 Employee Experience Platform for fast growing, global businesses from various sectors and sizes ranging from SME to enterprise. Also cater for training providers. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  8. (41 reviews)
    A unified learning platform that allows teachers to deliver streamlined and integrated learning to students, and can interact with students and parents. It simplifies the management of the school, from student affairs, HR, accounting, payroll, etc. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  9. (11 reviews)
    NEO is a world-class, award-winning learning management system for schools and universities. NEO is known for delivering a great user experience while incorporating all the essential tools schools need to support effective teaching and learning. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  10. (18 reviews)
    Sofia is a corporate LMS, build to reduce redundant expenditure that occurs in traditional employee training techniques. Sofia LMS utilizes industry leading standards such as Blended Learning, Web Conferencing, and Gamification. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  11. CrossKnowledge Learning Suite
    (21 reviews)
    CrossKnowledge Learning Suite is the most engaging Learning Experience System (LES) on the market, to transform your teams and your business with lasting results. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  12. (16 reviews)
    Cloud-based LMS that maximizes learning outcomes by combining AI, collaborative learning and world-class pedagogy. Claned helps individuals and organizations remove barriers to digital learning, improve study engagement and learning results. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • It was easy for me to get help. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  13. (46 reviews)
    TalentLMS is a super-easy cloud LMS that makes effective usage of your time and maximizes the training output. Read more
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  14. (22 reviews)
    An open source learning platform designed to support workplace learning and development. Take control of your content, performance and learning management, configuration and reporting. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  15. (47 reviews)
    Open-source LMS, that improves access to education. Backed up by the Chamilo Association, aiming for promotion of the software, maintenance of a clear communication channel and building of a network of services providers and software contributors. Read more
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  16. (78 reviews)
    Moodle is a free online Learning Management System, providing educators around the world with an open source solution for eLearning that is scalable, customisable and secure with the largest selection of activities available. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  17. (25 reviews)
    Open edX is the open source platform that powers edX courses. Institutions can host their own instances of Open edX and offer their own classes. Educators can extend the platform to build learning tools that precisely meet their needs Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  18. (16 reviews)
    The SAP Litmos learning platform enables thousands of global companies to deliver training in the now. More at www.litmos.com. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  19. Adobe Captivate Prime
    (61 reviews)
    Adobe Captivate Prime - A full featured LMS with a learner-first approach Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users are Neutral
    CEx Score
    • The service lived up to my expectations. Users Agree
  20. (18 reviews)
    Docebo is changing the way people learn with artificial intelligence and a powerful learner-centric platform to train, engage, and retain enterprise employees, customers, and partners – worldwide. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
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LMS Customer Experience Resources

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LMS Customer Experience: How To Find A Platform That Offers The Complete Package

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