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The Best Learning Management Systems based on Customer Experience

This Top 20 LMS list has been created using a holistic approach and is based on input from actual LMS users.
The order of appearance depends on Customer Satisfaction (CSAT Score), Customer Effort (CEF Score) & Customer Expectation (CEX Score).
You can also find LMS Customer Experience Resources that will help you choose the right software.
Top
20

Customer experience
LMS Software

Published: 12-04-2018
Methodology Score CSAT Score CEF Score CEX Score
  1. Score
    90
    CSAT Score 98 % CES Score 100 % CEX Score 98 %
    Visit Website
    Looop
    (33 reviews)
    Looop is a next-generation learning platform that makes it easier than ever to deliver targeted and effective employee training anywhere, anytime. Book a demo to find out why eLearning Industry voted us #1 for user experience and customer experience. Read more
    Academic Corporate
    • It was easy for me to get help. Users Strongly Agree
    • Overall I am satisfied with the service I received. Users Strongly Agree
    • The service lived up to my expectations. Users Strongly Agree
  2. Score
    90
    CSAT Score 98 % CES Score 98 % CEX Score 98 %
    Visit Website
    Skillcast LMS
    (19 reviews)
    Skillcast LMS is a fully-managed, cloud-based LMS that enables companies to deliver e-learning and compliance apps on a single platform. It can be pre-loaded with compliance & risk course libraries, making it a top choice for regulatory compliance. Read more
    Academic Corporate
    • It was easy for me to get help. Users Strongly Agree
    • Overall I am satisfied with the service I received. Users Strongly Agree
    • The service lived up to my expectations. Users Strongly Agree
  3. Score
    90
    CSAT Score 98 % CES Score 98 % CEX Score 98 %
    Visit Website
    iSpring Learn
    (23 reviews)
    iSpring Learn is an award-winning corporate training platform perfectly integrated with a powerful authoring tool. Start your eLearning with no experts and training required. Read more
    Academic Corporate
    • It was easy for me to get help. Users Strongly Agree
    • Overall I am satisfied with the service I received. Users Strongly Agree
    • The service lived up to my expectations. Users Strongly Agree
  4. Score
    90
    CSAT Score 96 % CES Score 100 % CEX Score 98 %
    Read More
    Knolyx
    (47 reviews)
    Bring the spark in B2B learning that focus on learners into the most engaging, efficient and fun application at workplace. Read more
    Academic Corporate
    • It was easy for me to get help. Users Strongly Agree
    • Overall I am satisfied with the service I received. Users Strongly Agree
    • The service lived up to my expectations. Users Strongly Agree
  5. Score
    90
    CSAT Score 98 % CES Score 98 % CEX Score 98 %
    Visit Website
    Coassemble
    (20 reviews)
    Learn the easy way. With Coassemble’s all-in-one online training platform. Create, deliver, train and report all from the one place. Easy! Read more
    Academic Corporate
    • It was easy for me to get help. Users Strongly Agree
    • Overall I am satisfied with the service I received. Users Strongly Agree
    • The service lived up to my expectations. Users Strongly Agree
  6. Score
    90
    CSAT Score 98 % CES Score 98 % CEX Score 96 %
    Read More
    Nimble LMS
    (22 reviews)
    Effortlessly manage your elearning programme with our simple Nimble LMS. Whether you've a serious number of learners or just a few, our LMS makes managing your elearning programme easy. Includes a free Nimble Author licence, training & support. Read more
    Academic Corporate
    • It was easy for me to get help. Users Strongly Agree
    • Overall I am satisfied with the service I received. Users Strongly Agree
    • The service lived up to my expectations. Users Strongly Agree
  7. Score
    88
    CSAT Score 96 % CES Score 96 % CEX Score 96 %
    Read More
    Learn Amp
    (24 reviews)
    Learn Amp is a Learning and Engagement Platform improving your teams performance that helps to find, upload or create learning and track your teams progress. Read more
    Academic Corporate
    • It was easy for me to get help. Users Strongly Agree
    • Overall I am satisfied with the service I received. Users Strongly Agree
    • The service lived up to my expectations. Users Strongly Agree
  8. Score
    88
    CSAT Score 94 % CES Score 96 % CEX Score 94 %
    Read More
    Skolera
    (43 reviews)
    A unified learning platform that allows teachers to deliver streamlined and integrated learning to students, and can interact with students and parents. It simplifies the management of the school, from student affairs, HR, accounting, payroll, etc. Read more
    Academic Corporate
    • It was easy for me to get help. Users Strongly Agree
    • Overall I am satisfied with the service I received. Users Strongly Agree
    • The service lived up to my expectations. Users Strongly Agree
  9. Score
    84
    CSAT Score 96 % CES Score 88 % CEX Score 92 %
    Read More
    NEO LMS
    (11 reviews)
    NEO is a world-class, award-winning learning management system for schools and universities. NEO is known for delivering a great user experience while incorporating all the essential tools schools need to support effective teaching and learning. Read more
    Academic Corporate
    • It was easy for me to get help. Users Agree
    • Overall I am satisfied with the service I received. Users Strongly Agree
    • The service lived up to my expectations. Users Strongly Agree
  10. Score
    82
    CSAT Score 88 % CES Score 92 % CEX Score 88 %
    Read More
    Sofia LMS
    (18 reviews)
    Sofia is a corporate LMS, build to reduce redundant expenditure that occurs in traditional employee training techniques. Sofia LMS utilizes industry leading standards such as Blended Learning, Web Conferencing, and Gamification. Read more
    Academic Corporate
    • It was easy for me to get help. Users Strongly Agree
    • Overall I am satisfied with the service I received. Users Agree
    • The service lived up to my expectations. Users Agree
  11. Score
    82
    CSAT Score 86 % CES Score 92 % CEX Score 88 %
    Read More
    CrossKnowledge Learning Suite
    (21 reviews)
    CrossKnowledge Learning Suite is the most engaging Learning Experience System (LES) on the market, to transform your teams and your business with lasting results. Read more
    Academic Corporate
    • It was easy for me to get help. Users Strongly Agree
    • Overall I am satisfied with the service I received. Users Agree
    • The service lived up to my expectations. Users Agree
  12. Score
    82
    CSAT Score 88 % CES Score 88 % CEX Score 88 %
    Read More
    Claned
    (16 reviews)
    Cloud-based LMS that maximizes learning outcomes by combining AI, collaborative learning and world-class pedagogy. Claned helps individuals and organizations remove barriers to digital learning, improve study engagement and learning results. Read more
    Academic Corporate
    • It was easy for me to get help. Users Agree
    • Overall I am satisfied with the service I received. Users Agree
    • The service lived up to my expectations. Users Agree
  13. Score
    82
    CSAT Score 88 % CES Score 88 % CEX Score 86 %
    Visit Website
    TalentLMS
    (51 reviews)
    TalentLMS is a super-easy cloud LMS that makes effective usage of your time and maximizes the training output. Read more
    Academic Corporate
    • It was easy for me to get help. Users Agree
    • Overall I am satisfied with the service I received. Users Agree
    • The service lived up to my expectations. Users Agree
  14. Score
    82
    CSAT Score 90 % CES Score 88 % CEX Score 86 %
    Read More
    Totara Learn
    (22 reviews)
    Totara Learn is the award-winning open source learning platform designed to help develop, train, manage and engage your staff. Read more
    Academic Corporate
    • It was easy for me to get help. Users Agree
    • Overall I am satisfied with the service I received. Users Strongly Agree
    • The service lived up to my expectations. Users Agree
  15. Score
    80
    CSAT Score 86 % CES Score 86 % CEX Score 90 %
    Read More
    Chamilo
    (25 reviews)
    Open-source LMS, that improves access to education. Backed up by the Chamilo Association, aiming for promotion of the software, maintenance of a clear communication channel and building of a network of services providers and software contributors. Read more
    Academic Corporate
    • It was easy for me to get help. Users Agree
    • Overall I am satisfied with the service I received. Users Agree
    • The service lived up to my expectations. Users Strongly Agree
  16. Score
    74
    CSAT Score 80 % CES Score 80 % CEX Score 80 %
    Read More
    Moodle
    (78 reviews)
    Moodle is a free online Learning Management System, providing educators around the world with an open source solution for eLearning that is scalable, customisable and secure with the largest selection of activities available. Read more
    Academic Corporate
    • It was easy for me to get help. Users Agree
    • Overall I am satisfied with the service I received. Users Agree
    • The service lived up to my expectations. Users Agree
  17. Score
    74
    CSAT Score 78 % CES Score 80 % CEX Score 82 %
    Read More
    Open edX
    (25 reviews)
    Open edX is the open source platform that powers edX courses. Institutions can host their own instances of Open edX and offer their own classes. Educators can extend the platform to build learning tools that precisely meet their needs Read more
    Academic Corporate
    • It was easy for me to get help. Users Agree
    • Overall I am satisfied with the service I received. Users Agree
    • The service lived up to my expectations. Users Agree
  18. Score
    74
    CSAT Score 80 % CES Score 82 % CEX Score 74 %
    Read More
    SAP Litmos
    (18 reviews)
    The SAP Litmos learning platform enables thousands of global companies to deliver training in the now. More at www.litmos.com. Read more
    Academic Corporate
    • It was easy for me to get help. Users Agree
    • Overall I am satisfied with the service I received. Users Agree
    • The service lived up to my expectations. Users Agree
  19. Score
    70
    CSAT Score 68 % CES Score 80 % CEX Score 74 %
    Read More
    Adobe Captivate Prime
    (111 reviews)
    Adobe Captivate Prime - A full featured LMS with a learner-first approach Read more
    Academic Corporate
    • It was easy for me to get help. Users Agree
    • Overall I am satisfied with the service I received. Users are Neutral
    • The service lived up to my expectations. Users Agree
  20. Score
    68
    CSAT Score 82 % CES Score 72 % CEX Score 70 %
    Visit Website
    Docebo
    (16 reviews)
    Docebo is changing the way people learn with artificial intelligence and a powerful learner-centric platform to train, engage, and retain enterprise employees, customers, and partners – worldwide. Read more
    Academic Corporate
    • It was easy for me to get help. Users Agree
    • Overall I am satisfied with the service I received. Users Agree
    • The service lived up to my expectations. Users Agree
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Published: November 29, 2017

LMS Customer Experience Resources

Here you can find related articles and an eBook that will help you choose an LMS with great customer experience.
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LMS Customer Experience: How To Find A Platform That Offers The Complete Package

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