Directory / The Best Learning Management Systems based on Customer Experience

The Best Learning Management Systems based on Customer Experience

This Top 20 LMS list has been created using a holistic approach and is based on input from actual LMS users. The order of appearance depends on Customer Satisfaction (CSAT Score), Customer Effort (CEF Score) & Customer Expectation (CEX Score). You can also find LMS Customer Experience Resources that will help you choose the right software.
Published: April 12, 2018

Top 20 LMS Software based on Customer Experience

Methodology

This Top 20 LMS list has been planned following a holistic approach based on input from actual users who were willing to share their experience with the LMS.
The reviews have been verified one by one by eLearning Industry.

The order of appearance is a function of the following metrics:

 

Customer Satisfaction (CSAT Score): measures the degree of customer happiness with a particular product, service or interaction.

Customer Effort (CEF Score): quantifies the amount of effort required to get customer support from the LMS vendor.

Customer Expectation (CEX Score): measures the gap between customer expectations and service received by the LMS vendor.

 

All of the above metrics are calculated based on a 5-step Likert scale from Strongly Disagree to Strongly Agree.

Our methodology was developed in collaboration with Dr. Panagiotis Zaharias who is scientific collaborator of eLearning Industry INC and UX expert.

CSAT
Customer Satisfaction (CSAT) score measures the degree of customer happiness with a particular product, service or interaction as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
CEF
Customer Effort (CEF) score quantifies the amount of effort required to get customer support from the LMS vendor, as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
CEx
Customer expectation (CEX) score measures the gap between customer expectations and service received by the LMS vendor, as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
Expand/Collapse All Score CSAT Score CEF Score CEx Score
  1. Looop
    Score
    90
    CSAT Score 98 % CEF Score 100 % CEX Score 98 %
    Visit Website
    (33 reviews)
    Looop is a next-generation learning platform that makes it easier than ever to deliver targeted and effective employee training anywhere, anytime. Book a demo to find out why eLearning Industry voted us #1 for user experience and customer experience. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  2. Skillcast LMS
    Score
    90
    CSAT Score 98 % CEF Score 98 % CEX Score 98 %
    Visit Website
    (19 reviews)
    Skillcast LMS is a fully-managed, cloud-based LMS that enables companies to deliver e-learning and compliance apps on a single platform. It can be pre-loaded with compliance & risk course libraries, making it a top choice for regulatory compliance. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  3. iSpring Learn
    Score
    90
    CSAT Score 98 % CEF Score 98 % CEX Score 98 %
    Visit Website
    (23 reviews)
    iSpring Learn is an award-winning corporate training platform perfectly integrated with a powerful authoring tool. Start your eLearning with no experts and training required. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  4. Knolyx
    Score
    90
    CSAT Score 96 % CEF Score 100 % CEX Score 98 %
    Read More
    (47 reviews)
    Bring the spark in B2B learning that focus on learners into the most engaging, efficient and fun application at workplace. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  5. Coassemble
    Score
    90
    CSAT Score 98 % CEF Score 98 % CEX Score 98 %
    Read More
    (20 reviews)
    Learn the easy way. With Coassemble’s all-in-one online training platform. Create, deliver, train and report all from the one place. Easy! Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  6. Nimble LMS
    Score
    90
    CSAT Score 98 % CEF Score 98 % CEX Score 96 %
    Read More
    (24 reviews)
    Effortlessly manage your elearning programme with our simple Nimble LMS. Whether you've a serious number of learners or just a few, our LMS makes managing your elearning programme easy. Includes a free Nimble Author licence, training & support. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  7. Learn Amp
    Score
    88
    CSAT Score 96 % CEF Score 96 % CEX Score 96 %
    Read More
    (24 reviews)
    Learn Amp is the Number 1 Employee Experience Platform for fast growing, global businesses from various sectors and sizes ranging from SME to enterprise. Also cater for training providers. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  8. Skolera
    Score
    88
    CSAT Score 94 % CEF Score 96 % CEX Score 94 %
    Read More
    (41 reviews)
    A unified learning platform that allows teachers to deliver streamlined and integrated learning to students, and can interact with students and parents. It simplifies the management of the school, from student affairs, HR, accounting, payroll, etc. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  9. NEO LMS
    Score
    84
    CSAT Score 96 % CEF Score 88 % CEX Score 92 %
    Read More
    (11 reviews)
    NEO is a world-class, award-winning learning management system for schools and universities. NEO is known for delivering a great user experience while incorporating all the essential tools schools need to support effective teaching and learning. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  10. Sofia LMS
    Score
    82
    CSAT Score 88 % CEF Score 92 % CEX Score 88 %
    Read More
    (18 reviews)
    Sofia is a corporate LMS, build to reduce redundant expenditure that occurs in traditional employee training techniques. Sofia LMS utilizes industry leading standards such as Blended Learning, Web Conferencing, and Gamification. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  11. CrossKnowledge Learning Suite
    Score
    82
    CSAT Score 86 % CEF Score 92 % CEX Score 88 %
    Read More
    (21 reviews)
    CrossKnowledge Learning Suite is the most engaging Learning Experience System (LES) on the market, to transform your teams and your business with lasting results. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  12. Claned
    Score
    82
    CSAT Score 88 % CEF Score 88 % CEX Score 88 %
    Read More
    (16 reviews)
    Cloud-based LMS that maximizes learning outcomes by combining AI, collaborative learning and world-class pedagogy. Claned helps individuals and organizations remove barriers to digital learning, improve study engagement and learning results. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • It was easy for me to get help. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  13. TalentLMS
    Score
    82
    CSAT Score 88 % CEF Score 88 % CEX Score 86 %
    Visit Website
    (50 reviews)
    TalentLMS is a super-easy cloud LMS that makes effective usage of your time and maximizes the training output. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  14. Totara Learn
    Score
    82
    CSAT Score 90 % CEF Score 88 % CEX Score 86 %
    Read More
    (22 reviews)
    An open source learning platform designed to support workplace learning and development. Take control of your content, performance and learning management, configuration and reporting. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  15. Chamilo
    Score
    80
    CSAT Score 86 % CEF Score 86 % CEX Score 90 %
    Read More
    (38 reviews)
    Open-source LMS, that improves access to education. Backed up by the Chamilo Association, aiming for promotion of the software, maintenance of a clear communication channel and building of a network of services providers and software contributors. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  16. Moodle
    Score
    74
    CSAT Score 80 % CEF Score 80 % CEX Score 80 %
    Read More
    (78 reviews)
    Moodle is a free online Learning Management System, providing educators around the world with an open source solution for eLearning that is scalable, customisable and secure with the largest selection of activities available. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  17. Open edX
    Score
    74
    CSAT Score 78 % CEF Score 80 % CEX Score 82 %
    Read More
    (25 reviews)
    Open edX is the open source platform that powers edX courses. Institutions can host their own instances of Open edX and offer their own classes. Educators can extend the platform to build learning tools that precisely meet their needs Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  18. SAP Litmos
    Score
    74
    CSAT Score 80 % CEF Score 82 % CEX Score 74 %
    Visit Website
    (18 reviews)
    The SAP Litmos learning platform enables thousands of global companies to deliver training in the now. More at www.litmos.com. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  19. Adobe Captivate Prime
    Score
    70
    CSAT Score 68 % CEF Score 80 % CEX Score 74 %
    Read More
    (83 reviews)
    Adobe Captivate Prime - A full featured LMS with a learner-first approach Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users are Neutral
    CEx Score
    • The service lived up to my expectations. Users Agree
  20. Docebo
    Score
    68
    CSAT Score 82 % CEF Score 72 % CEX Score 70 %
    Visit Website
    (16 reviews)
    Docebo is changing the way people learn with artificial intelligence and a powerful learner-centric platform to train, engage, and retain enterprise employees, customers, and partners – worldwide. Read more
    Academic Corporate
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
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LMS Customer Experience Resources

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