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The Best Learning Management Systems based on Customer Experience

This Top 20 LMS list has been created using a holistic approach and is based on input from actual LMS users. The order of appearance depends on Customer Satisfaction (CSAT Score), Customer Effort (CEF Score) & Customer Expectation (CEX Score). You can also find LMS Customer Experience Resources that will help you choose the right software.
The Best 20 Learning Management Systems Based on Customer Experience
Published: July 16, 2019

Top 20 LMS Software based on Customer Experience

Methodology

This Top 20 LMS list has been planned following a holistic approach based on input from actual users who were willing to share their experience with the LMS.
The reviews have been verified one by one by eLearning Industry.

The order of appearance is a function of the following metrics:

 

Customer Satisfaction (CSAT Score): measures the degree of customer happiness with a particular product, service or interaction.

Customer Effort (CEF Score): quantifies the amount of effort required to get customer support from the LMS vendor.

Customer Expectation (CEX Score): measures the gap between customer expectations and service received by the LMS vendor.

 

All of the above metrics are calculated based on a 5-step Likert scale from Strongly Disagree to Strongly Agree.

Our methodology was developed in collaboration with Dr. Panagiotis Zaharias who is scientific collaborator of eLearning Industry INC and UX expert.

CSAT
Customer Satisfaction (CSAT) score measures the degree of customer happiness with a particular product, service or interaction as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
CEF
Customer Effort (CEF) score quantifies the amount of effort required to get customer support from the LMS vendor, as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
CEx
Customer expectation (CEX) score measures the gap between customer expectations and service received by the LMS vendor, as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
Expand/Collapse All Score CSAT Score CEF Score CEx Score
  1. LearnUpon LMS
    Score
    91
    CSAT Score 98 % CEF Score 100 % CEX Score 98 %
    Read More
    (38 reviews)
    LearnUpon’s LMS helps you to train your employees, partners, and customers. Manage, track, and achieve your learning goals — all through a single, powerful solution. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  2. Looop
    Score
    91
    CSAT Score 98 % CEF Score 98 % CEX Score 98 %
    Visit Website
    (43 reviews)
    Your employees don’t have time to waste on an LMS they don’t use, and neither do you. That’s why Looop LMS delivers guaranteed performance at the speed, scale, and quality your business needs. Learn more at www.looop.co. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  3. Skillcast LMS
    Score
    90
    CSAT Score 100 % CEF Score 100 % CEX Score 96 %
    Visit Website
    (19 reviews)
    Skillcast LMS is a fully-managed, cloud-based LMS that enables companies to deliver e-learning and compliance apps on a single platform. It can be pre-loaded with compliance & risk course libraries, making it a top choice for regulatory compliance. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  4. Coassemble
    Score
    89
    CSAT Score 98 % CEF Score 98 % CEX Score 98 %
    Visit Website
    (20 reviews)
    Train the easy way. With Coassemble’s all-in-one online training platform. Create, deliver, train and report all from the one place. Easy! Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  5. LearnWorlds
    Score
    89
    CSAT Score 100 % CEF Score 96 % CEX Score 96 %
    Read More
    (30 reviews)
    An all-in-one platform to Create, Sell & Market your online courses and provide online training. LearnWorlds empowers online trainers, educators and enterprises to create unique, interactive and social learning experiences. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  6. Didacte
    Score
    89
    CSAT Score 98 % CEF Score 96 % CEX Score 96 %
    Read More
    (17 reviews)
    Perfect LMS for SMBs between 25 to 500 employees. Build your courses with our award-winning/easy-to-use approach and start sharing your expertise in just minutes. Yes, it is that simple! Save time and stress while increasing performances and ROI. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  7. iSpring Learn
    Score
    89
    CSAT Score 96 % CEF Score 98 % CEX Score 96 %
    Visit Website
    (25 reviews)
    iSpring Learn is a fast LMS for your mission-critical project. Launch your eLearning in one day with a minimum of fuss. Just upload your training materials, invite employees, and keep track of their results. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  8. Asentia LMS
    Score
    88
    CSAT Score 98 % CEF Score 96 % CEX Score 96 %
    Visit Website
    (15 reviews)
    Redefine corporate training and what you should expect in a modern LMS. Asentia’s new innovative concepts in user experience engages users, reduces administration and cost, and allows your organization to ascend to new levels of performance. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  9. Learn Amp
    Score
    88
    CSAT Score 98 % CEF Score 96 % CEX Score 96 %
    Read More
    (27 reviews)
    Learn Amp is the Number 1 Employee Experience Platform for fast growing, global businesses from various sectors and sizes ranging from SME to enterprise. Also cater for training providers. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  10. Adobe Captivate Prime
    Score
    88
    CSAT Score 96 % CEF Score 94 % CEX Score 98 %
    Visit Website
    (61 reviews)
    Adobe Captivate Prime - A full featured LMS with a learner-first approach Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  11. MOS Chorus
    Score
    88
    CSAT Score 96 % CEF Score 96 % CEX Score 96 %
    Read More
    (18 reviews)
    MOS Chorus is an integrated LMS/LCMS platform, comprising 4 fully integrated modules: an administration tool, content editor, style editor and interface editor. It is agile and modular, fast to deploy, fully customisable and SCORM compatible. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  12. Nimble LMS
    Score
    87
    CSAT Score 96 % CEF Score 96 % CEX Score 94 %
    Read More
    (31 reviews)
    Effortlessly manage your elearning programme with our simple Nimble LMS. Whether you've a serious number of learners or just a few, our LMS makes managing your elearning programme easy. Includes a free Nimble Author licence, training & support. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  13. Innform
    Score
    87
    CSAT Score 96 % CEF Score 94 % CEX Score 94 %
    Read More
    (18 reviews)
    Innform empowers hospitality HR and L&D managers with new, cost-effective ways to train their employees. The easy-to-use LMS works on any device and comes with readymade courses and an authoring tool. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  14. Learningbank
    Score
    86
    CSAT Score 96 % CEF Score 96 % CEX Score 92 %
    Read More
    (16 reviews)
    A tool for great learning experiences. Learningbank’s platform was designed by learning experts and built to make the process easy and effective for administrators as well as users. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  15. GoSkills
    Score
    86
    CSAT Score 94 % CEF Score 94 % CEX Score 94 %
    Read More
    (25 reviews)
    For businesses, GoSkills provides a flexible learning platform for training teams of any size. Business can seamlessly manage, track, and assign in-house and third-party content. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  16. TalentLMS
    Score
    85
    CSAT Score 94 % CEF Score 92 % CEX Score 92 %
    Visit Website
    (62 reviews)
    An award-winning LMS for those looking to build online courses for any purpose in a few easy clicks, even with zero experience. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  17. Docebo
    Score
    84
    CSAT Score 90 % CEF Score 94 % CEX Score 92 %
    Visit Website
    (30 reviews)
    Docebo is changing the way people learn with artificial intelligence and a powerful learner-centric platform to train, engage, and retain enterprise employees, customers, and partners – worldwide. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  18. Abara LMS
    Score
    83
    CSAT Score 90 % CEF Score 94 % CEX Score 88 %
    Read More
    (16 reviews)
    Abara is an agile LMS housing 60+ features and inbuilt integrations needed to train corporate employees. Try Abara for 30-days, schedule a demo, and get special access to the Abara LMS mobile application. Abara — a Powerful, Modern, Mobile-First LMS. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  19. glo™ learn
    Score
    83
    CSAT Score 90 % CEF Score 94 % CEX Score 88 %
    Read More
    (17 reviews)
    glo™ learn powered by Digits, is an award-winning Learning Management System making it simple to upload, deliver and monitor your essential learning online. Our cloud-based learning solution supports multiple needs from one easy-to-use platform. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  20. SAP Litmos
    Score
    78
    CSAT Score 88 % CEF Score 86 % CEX Score 82 %
    Visit Website
    (17 reviews)
    The SAP Litmos learning platform enables thousands of global companies to deliver training in the now. More at www.litmos.com. Read more
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
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LMS Customer Experience Resources

Here you can find related articles and an eBook that will help you choose an LMS with great customer experience.
eBook
LMS Customer Experience: How To Find A Platform That Offers The Complete Package Download

LMS Customer Experience: How To Find A Platform That Offers The Complete Package

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