The Best Learning Management Systems based on Customer Experience

This Top 20 LMS list has been created using a holistic approach and is based on input from actual LMS users. The order of appearance depends on Customer Satisfaction (CSAT Score), Customer Effort (CEF Score) & Customer Expectation (CEX Score). You can also find LMS Customer Experience Resources that will help you choose the right software.
Published: September 1, 2022

Top 20 LMS Software based on Customer Experience

Methodology

This Top 20 LMS list has been planned following a holistic approach based on input from actual users who were willing to share their experience with the LMS. Only reviews that were posted in the last 24 months were considered during the evaluation process. The reviews have been verified one by one by eLearning Industry. The order of appearance is a function of the following metrics:

 

Customer Satisfaction (CSAT Score): measures the degree of customer happiness with a particular product, service, or interaction.

Customer Effort (CEF Score): quantifies the amount of effort required to get customer support from the LMS vendor.

Customer Expectation (CEX Score): measures the gap between customer expectations and service received by the LMS vendor.

 

All of the above metrics are calculated based on a 5-step Likert scale from Strongly Disagree to Strongly Agree.

Our methodology was developed in collaboration with Dr. Panagiotis Zaharias who is a scientific collaborator of eLearning Industry INC and UX expert.

CSAT
Customer Satisfaction (CSAT) score measures the degree of customer happiness with a particular product, service or interaction as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
CEF
Customer Effort (CEF) score quantifies the amount of effort required to get customer support from the LMS vendor, as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
CEx
Customer expectation (CEX) score measures the gap between customer expectations and service received by the LMS vendor, as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
Expand/Collapse All Score CSAT Score CEF Score CEx Score
  1. LearnUpon LMS
    Score
    91
    CSAT Score 100 % CEF Score 98 % CEX Score 100 %
    Visit Website
    (38 reviews)
    At LearnUpon LMS we’re on a mission to help you unlock the power of learning. Combining our award winning LMS and our industry-leading Customer Experience team, we pride ourselves on being a trusted partner to over 1,300 businesses. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  2. 360Learning
    Score
    90
    CSAT Score 98 % CEF Score 98 % CEX Score 98 %
    Visit Website
    (162 reviews)
    360Learning is the LMS for collaborative learning. We enable companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  3. TalentLMS
    Score
    89
    CSAT Score 98 % CEF Score 96 % CEX Score 96 %
    Visit Website
    (249 reviews)
    Easy to learn, easy to use, and easy to like, TalentLMS is designed to get a “yes” from everyone, including C-level execs, budget heads, and busy employees. Now, instead of checking out, your whole organization leans into training. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  4. Adobe Learning Manager
    Score
    88
    CSAT Score 96 % CEF Score 94 % CEX Score 98 %
    Read More
    (64 reviews)
    Adobe Learning Manager  - A full featured LMS to deliver personalized engaging learning experiences at scale. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  5. GyrusAim
    Score
    87
    CSAT Score 96 % CEF Score 96 % CEX Score 94 %
    Visit Website
    (69 reviews)
    The GyrusAim Product Suite is designed to completely manage the learning & development programs of companies ranging from 100 learners up to multi-site, enterprise organizations requiring complex training. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  6. iSpring Learn
    Score
    87
    CSAT Score 96 % CEF Score 94 % CEX Score 94 %
    Visit Website
    (37 reviews)
    iSpring Learn is a fast LMS for your mission-critical project. Launch your eLearning in one day with a minimum of fuss. Just upload your training materials, invite employees, and keep track of their results. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  7. Academy Of Mine
    Score
    86
    CSAT Score 94 % CEF Score 96 % CEX Score 92 %
    Read More
    (21 reviews)
    A fully customizable LMS to train your customers, partners, employees, B2B companies and others. Create, and sell your courses in professional development & training and certification. Developer Friendly with API. SCORM compliant. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  8. hosstinn
    Score
    86
    CSAT Score 94 % CEF Score 96 % CEX Score 94 %
    Read More
    (17 reviews)
    We are a Learning Experience Platform (LXP), dedicated to the hospitality industry. We focus on leadership programs to bring the best version of the leader within you. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  9. Absorb LMS
    Score
    85
    CSAT Score 92 % CEF Score 94 % CEX Score 92 %
    Visit Website
    (26 reviews)
    A flexible learning platform that makes it easy to build and manage training programs for internal and external stakeholders. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  10. Docebo
    Score
    85
    CSAT Score 94 % CEF Score 92 % CEX Score 94 %
    Visit Website
    (45 reviews)
    Docebo’s LMS transforms how enterprises & corporations onboard, develop, enable and educate customers and partners. Docebo scales from 500 learners to thousands - from content creation, management, delivery, to measuring business impact. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  11. Eduflow
    Score
    85
    CSAT Score 96 % CEF Score 90 % CEX Score 92 %
    Visit Website
    (12 reviews)
    Modern LMS with a world-class authoring tool built in. Let anyone create scalable, social learning experiences. Integrate Eduflow with your favorite tools using embeds, SCORM, and API. Still not convinced? Try Eduflow for free! Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  12. LearnWorlds
    Score
    84
    CSAT Score 92 % CEF Score 92 % CEX Score 92 %
    Read More
    (49 reviews)
    An all-in-one platform to Create, Sell & Market your online courses and provide online training. LearnWorlds empowers online trainers, educators and enterprises to create unique, interactive and social learning experiences. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  13. iTacit Front-Line Employee Platform + LMS
    Score
    84
    CSAT Score 92 % CEF Score 92 % CEX Score 92 %
    Read More
    (16 reviews)
    iTacit is a front-line employee platform that puts everything 'work' in one mobile-first, easily accessible place. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  14. The Brainier LMS
    Score
    84
    CSAT Score 92 % CEF Score 94 % CEX Score 88 %
    Visit Website
    (15 reviews)
    An LMS developed for companies of all sizes. Core functionalities include certification and compliance management, content authoring, social learning, and SCORM compliance. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  15. Schoox
    Score
    83
    CSAT Score 94 % CEF Score 96 % CEX Score 82 %
    Visit Website
    (12 reviews)
    Schoox transforms learning into business growth. Our SaaS learning platform and course marketplace help companies accelerate business results by unlocking employee potential, boosting customer retention, and driving reseller revenue through learning. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  16. Tovuti LMS
    Score
    83
    CSAT Score 92 % CEF Score 90 % CEX Score 90 %
    Read More
    (73 reviews)
    Tovuti's all in one cloud-based learning management system (LMS) gives you all the tools you need to create, deliver, and track the effectiveness of your eLearning programs. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  17. Skypiom Knowledge Management System
    Score
    83
    CSAT Score 92 % CEF Score 90 % CEX Score 88 %
    Read More
    (19 reviews)
    Skypiom’s Knowledge Management System is a NextGen, powerful, intuitive and easy to use “Sustainable Upskilling Solution”. A Sustainable Upskilling Solution is similar to a LMS, however provides more functionality and significantly more value. Read more
    CSAT Score
    • It was easy for me to get help. Users Strongly Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  18. Coassemble
    Score
    82
    CSAT Score 90 % CEF Score 90 % CEX Score 90 %
    Read More
    (38 reviews)
    Built for growing teams and businesses looking for their first online training platform, Coassemble allows you to create high quality training experiences that drive business impact. Read more
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Strongly Agree
  19. Digits LMS
    Score
    81
    CSAT Score 88 % CEF Score 92 % CEX Score 86 %
    Read More
    (20 reviews)
    Digits is a leading UK-based digital learning provider. Our award-winning platform, Digits LMS, combines the best of LMS and LXP functionality to create and deliver engaging learning experiences, backed by sophisticated analysis and automation tools Read more
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Strongly Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
  20. Thought Industries
    Score
    80
    CSAT Score 86 % CEF Score 90 % CEX Score 88 %
    Visit Website
    (15 reviews)
    Thought Industries powers the business of learning by providing the world’s leading B2B customer education and external training platform. Read more
    CSAT Score
    • It was easy for me to get help. Users Agree
    CEF Score
    • Overall I am satisfied with the service I received. Users Agree
    CEx Score
    • The service lived up to my expectations. Users Agree
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LMS Customer Experience Resources

Here you can find related articles and an eBook that will help you choose an LMS with great customer experience.
eBook
LMS Customer Experience: How To Find A Platform That Offers The Complete Package Download

LMS Customer Experience: How To Find A Platform That Offers The Complete Package

by eLearning Industry